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One important thing to note - if your claim is under review for a voluntary quit, make sure you CONTINUE filing your weekly claims by your filing day each week, even if payments are temporarily stopped. If they determine in your favor, they'll release all held payments. If you stop filing during the investigation, you won't receive those back weeks even if you win your case.
I was in a similar situation last summer when my school district switched bus contractors. Getting through to PA UC was impossible until I used Claimyr.com. They connect you with UC agents by basically waiting on hold for you, then call you when they get someone. Saved me days of frustration and got my claim fixed in one call. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2. Worth it when you're dealing with something complicated like a company buyout situation.
Does that service actually work??? I've tried calling UC like 50 times for my issue and it's ALWAYS busy!!!
UPDATE: Finally got through to someone at UC this morning! For anyone with a similar situation: they told me that when there's a company buyout/acquisition, they need to review the claim manually to establish the "successor employer" relationship. The agent put notes on my claim explaining the situation and said it should be resolved within 7-10 days. She also told me to continue filing my weekly certifications in the meantime even though they'll show as "pending" until the issue is fixed. Thanks everyone for your help!
I used that Claimyr service someone mentioned above. Honestly didn't think it would work but it did! Got a call back when they reached an agent.
Update: I managed to get through to someone at the Referee Office this morning. They confirmed it's a phone hearing and that they'll use the number on file. I also asked about submitting my documents late, and the person said I could email them today with "URGENT" in the subject line and my appeal number, and they'd try to get them to the referee before Friday. Fingers crossed everything works out! Thanks everyone for your help.
I had an appeal last year and my employer didn't even show up for the call! Made it so much easier and I won automatically. Hope you get lucky like that!
i had an appeal last year and my hearing wasn't scheduled for like 10 weeks after it was accepted!!! its sooooo random how they do it
The timing varies by office, but you can actually check your appeal status by calling 1-888-313-7284 and selecting the appeals option. They should be able to tell you if your hearing has been scheduled even if you haven't received the notice yet. Sometimes the mail is delayed, but they can give you the info over the phone. Also, for the original poster - continue filing your weekly claims while waiting for the appeal hearing! If you win, you'll only get paid for weeks you properly certified.
Yes, those "pending appeal decision" weeks will automatically process if you win your appeal. Keep filing! To answer your earlier question about written statements - while not required, it can be helpful to prepare a brief (1 paragraph) written statement explaining: 1. What happened with the error 2. Your actual availability for work 3. Why this was clearly a mistake You can reference this during your hearing to make sure you don't forget important points when nervous. The referee may also allow you to read it, though they'll still ask follow-up questions. Hearings for availability issues are almost always conducted by phone now. You'll call into a conference line at the appointed time, and the referee will manage the call. Be in a quiet place with good reception.
Angel Campbell
Another thing to check - go to your PA UC inbox settings and make sure your email address is correctly entered. Sometimes the system glitches when sending notification emails about attachments, which can affect how they open in your dashboard. Also, if you're using a smartphone, download the official Adobe Reader app instead of trying to open PDFs in your browser. The mobile browser compatibility with the UC portal is notoriously bad.
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Louisa Ramirez
UPDATE: I finally got it working! For anyone having the same problem, here's what worked for me: 1. Cleared all browser cache and cookies 2. Disabled my ad blocker completely 3. Downloaded Adobe Reader DC (not Adobe Acrobat) 4. Restarted my computer 5. Logged in through an incognito window Thank you everyone for your help! I can finally see my documents. Turns out I did have an overpayment notice but it's just for $87 from when I reported my part-time hours incorrectly. Much less scary than I imagined!
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Amun-Ra Azra
•Glad you got it working! And yes, overpayment notices always sound scarier than they sometimes are. Make sure to respond to that notice within the timeframe if you want to contest it. Even small overpayments can be appealed if you think the calculation is incorrect.
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Payton Black
•$87 isn't bad at all! Mine was $4,300!!! Still fighting it because it was THEIR mistake not mine!
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