PA UC appeal system not working online - anyone else stuck?

same thing happened to me last week, try using Chrome instead of Safari or edge. that worked for me after like 5 tries

The online appeal system has been having issues since they upgraded in January. Here's what you should do: 1. Try a different browser as mentioned above 2. Clear your cache and cookies before attempting 3. Make sure all your documents are PDFs under 4MB each 4. If the system still fails, you can submit your appeal by fax to 717-772-0378 or mail to the address on your determination letter Most importantly, DOCUMENT everything. Take screenshots of the errors, note the dates/times you tried to submit, and save copies of all your documents. If you end up having to file late, you'll need to show it wasn't your fault. Also, the appeal deadline is based on the postmark date if you mail it, so that's a reliable backup option.

omg i had the EXACT same issue!!!! so frustrating!!! I ended up going to the CareerLink office and they let me use their computer to file the appeal and it worked there. Maybe something with the home internet? idk but worth a try

After spending TWO WEEKS trying to submit my appeal online and calling 50+ times, I finally used Claimyr to get through to a real person at UC. It's this service that connects you with an agent without waiting on hold for hours. I found their demo video super helpful: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 The agent confirmed they're having system issues with the appeal portal and took my appeal over the phone. They gave me a confirmation number so I had proof I appealed before the deadline. Totally worth it to finally get some answers instead of fighting with that broken website. Check out claimyr.com if you're still stuck.

The whole PA unemployment system is GARBAGE. They don't care if their website works or not because it just means fewer people can file appeals and they save money. I bet they designed it to crash on purpose!!! I had to drive 45 minutes to the nearest UC office and file my appeal in person because nothing else worked. Such BS.

Just to clarify some misinformation in this thread: 1. While the online appeal system is having issues, you absolutely CAN submit appeals by mail or fax and they're completely valid. 2. The UC service centers are NOT open for walk-ins - the commenter might be confusing CareerLink offices (which can help with some issues) with actual UC service centers. 3. If you submit by mail, keep proof of mailing (certified mail receipt is best) and send it with enough time to be postmarked by your deadline. 4. If you miss your appeal deadline due to system issues, you can still appeal and request a good cause extension explaining the technical issues prevented timely filing. If you're still having trouble, you can also email uchelp@pa.gov with "APPEAL SUBMISSION ISSUE" in the subject line. Include your name, last 4 of SSN, and determination ID you're appealing. They sometimes respond within 2-3 business days.

i had this exact problem when i tried to appeal my overpayment notice last month! ended up faxing it from a UPS store and it went through fine. got my appeal hearing date in the mail about 10 days later

One more thing to try - the PA UC website works better during off-hours. Try submitting your appeal online between 7-8am or after 8pm when fewer people are using the system. That's when I've had the most success with uploads working properly.