Pennsylvania Unemployment

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Locked out of PA UC account with pending appeal deadline - need help ASAP!

I'm in a serious bind and panicking a bit. Got locked out of my PA unemployment account after too many failed login attempts (my fault, I know). The problem is I have an appeal I need to submit by THIS FRIDAY for a determination that denied my benefits over a quit that was actually a layoff. The employer reported it wrong! Each time I try to reset my PIN it says my information doesn't match their records. I've called the PA UC number at least 30 times today and either get a busy signal or the automated message saying they're too busy. Has anyone dealt with being locked out while facing an appeal deadline? Is there some way to submit an appeal without accessing my online account? My bills are stacking up and I REALLY need to get this appeal filed before the deadline passes!

I just went through all this last month! My account got locked and I had an appeal to file for being denied benefits when I was actually laid off. I ended up just driving to the CareerLink office in [city] and they helped me submit the appeal right there. Took like 45 minutes total including wait time. Way easier than trying to call. Just bring your ID and determination letter.

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UPDATE: I got my appeal submitted! Used Claimyr this morning after trying to call for hours with no luck. Got through to an agent in about 30 minutes who unlocked my account AND helped me file the appeal electronically. They also noted in my file that I had been trying to submit before the deadline but was locked out. Such a relief! Now just have to wait for the actual appeal hearing I guess. Thanks everyone for your help!

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Great news! For the appeal hearing, make sure you gather any evidence showing it was actually a layoff (emails, texts, termination notice, etc.). If you have any coworkers who were laid off at the same time, their statements could help too. Good luck!

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PA UC appeal scheduled after being fired for WFH - employer claiming rule violation

I'm freaking out over my upcoming PA unemployment appeal hearing next month. I was terminated for supposedly violating company policy by working from home one day. Here's the kicker - my coworker did EXACTLY the same thing on the same day and absolutely nothing happened to her! No warning, no firing, nothing. My employer approved her WFH but denied mine retroactively. Now they're fighting my unemployment benefits claiming I broke rules. The inconsistency is what's making me crazy. Has anyone gone through an appeal for something similar? What should I expect at the hearing? Do I need a lawyer? I've never done this before and I'm stressing about paying my mortgage if I lose.

One thing to prepare for: the employer might bring up previous incidents or try to make it seem like there's a pattern of behavior. Stick to the facts of THIS incident. If they start bringing up unrelated issues, politely remind the referee that those weren't part of the stated reason for termination. I've seen employers try this tactic many times in these hearings. Also, take detailed notes during the employer's testimony so you can point out any inconsistencies during your testimony or cross-examination. If they say something that contradicts their written policies or previous statements, point it out respectfully.

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That's good advice - they did mention some other minor things in my termination meeting that weren't related to the WFH issue. I'll be prepared for them to bring those up and stay focused on the main reason.

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dont forget to update us after ur hearing! im curious what happens!!

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I definitely will! My hearing is scheduled for May 18th so it'll be a few weeks. I appreciate all the advice everyone has shared here!

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PA UC claim sitting for 5 weeks with no updates - what can I do?

I applied for PA unemployment back on June 3rd and it's now July 10th. I've heard absolutely NOTHING from them. No approval, no denial, no requests for more info - just silence. I check my dashboard every day and it just says 'pending'. I've tried calling at least 20 times but can't get through to anyone. Sent messages through the portal that no one answers. This is getting ridiculous - my savings are almost gone and I have bills piling up. Is this normal? What am I supposed to do while they take their sweet time? Has anyone else waited this long and eventually heard back?

I had almost the same situation in April. After trying for weeks to get through i managed to talk to someone who told me there was a "wage investigation" happening because I had worked in both PA and Delaware last year. Nobody told me this was happening! Once I knew what was going on I was able to upload my W2s and within a week it was resolved. You HAVE to talk to someone to find out what's happening.

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Thanks for sharing your experience. I worked for the same company the whole time so I doubt it's a wage investigation for me, but you're right that I need to actually talk to someone to figure it out. Going to try calling again tomorrow morning when they first open.

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@OP - were you able to get through? Any updates on your claim?

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I finally got through yesterday! Turns out there was an issue with my identity verification (even though I did the IDme verification when I first applied). The agent was able to clear it right away. She said my payments should start processing within 3-5 business days and I'll get all the back weeks. Such a relief! Thanks everyone for your help and suggestions.

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PA UC tax reporting question - claim from 2023 but payments in 2025 + reporting new work hours

Super confused about UC tax reporting and partial benefits. My situation is kinda weird: 1) I filed my initial claim back in Oct 2023, but because of verification issues, I didn't actually get APPROVED or receive ANY PAYMENTS until last week (Jan 2025)! For tax purposes, does this count for 2023 tax year or 2025? I'm trying to figure out if I need to worry about it for the taxes I'm about to file or next year. 2) Just started orientation at a new job this week (6 hours total). They told me I won't get my first paycheck for 3 weeks. When reporting to UC, do I report these hours for THIS week when I actually worked, or do I wait until I get paid? I don't want to mess anything up and get hit with an overpayment later. Thanks for any help! The UC handbook isn't clear on either of these situations.

THE WHOLE PA UC SYSTEM IS A JOKE!!!! I had a similar situation last year - claim from December but payments in January and they STILL haven't corrected my tax forms even after THREE CALLS!!! Now the IRS is after me saying I underreported income but it's PA UC's fault! They issued the 1099-G for the wrong year. GOOD LUCK getting anyone to fix anything in this broken system!!!!

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Sorry that happened to you. Tax stuff is so stressful. Hope OP has better luck!

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My sister works in accounting and she says that for income tax purposes it's always about when you receive the money, not when you earned it. That's why your W2 shows what was paid to you during the calendar year. So for UC benefits, it would be when you actually received the payments. But for reporting work to UC while collecting benefits, that's different - you report when you work even if not paid yet. It's confusing because they're different systems with different rules!

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This makes so much sense! Thank you for explaining the difference. So for my taxes, I'll only worry about these UC payments for next year's tax filing. And I'll make sure to report my orientation hours this week even though I'm not getting paid yet. Appreciate everyone's help!

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How long to receive PA UC Money Network card? Mine is 3 weeks late

Filed for PA unemployment on May 2, 2025 and got approved after about 10 days. My dashboard shows 2 payments have been issued but I still haven't received my Money Network card in the mail. Website says it should arrive within 7-10 business days after first payment. It's been almost 3 weeks now! Starting to get worried since I have rent due next week. Has anyone else experienced delays with their card? What's the normal timeframe for these to arrive? Should I request a replacement card or just keep waiting? Thanks!

Also be prepared to wait FOREVER even after you get the card to access your money!!! When I finally got mine, the website made me wait 24 MORE HOURS after activating before I could transfer the money to my bank!!! Why?? Just another way they make it IMPOSSIBLE to get OUR MONEY that WE PAID INTO THE SYSTEM!!!

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Just following up - did you ever get your Money Network card? Did calling them help resolve the issue?

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Yes! Finally got it yesterday actually. Turns out it was sent to my old address even though my current address was correctly listed in the UC portal. The Money Network rep explained that sometimes there's a delay in address updates between systems. They're sending a replacement to my correct address and waived the expedite fee since it was their error. Thanks everyone for the advice - especially the tip about checking through the automated system!

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