PA UC claim sitting for 5 weeks with no updates - what can I do?

Same boat here! Filed May 28 and nothing for 6 weeks. My dashboard just says 'pending' with an open issue but doesn't explain what the issue actually is. It's infuriating!!!

An unexplained delay usually means there's an 'open issue' that needs to be resolved before they can process your claim. Common open issues include wage verification, employer disputes, separation reason verification, or identity verification. Check if there's a message in your dashboard that says 'Open Issue' anywhere. Unfortunately, these issues can take 6-8 weeks to resolve right now due to backlog. Make sure you're still filing your weekly certifications even while waiting for the initial determination.

i waited 7 weeks last year. turns out they needed additional info from my employer who was taking their time responding. keep filing weekly!!

You need to get through to an actual agent to find out what's causing the delay. There's likely an open issue on your claim that's preventing it from being processed. I was in the same situation and spent weeks trying to call without getting through. I finally used Claimyr (claimyr.com) to connect with a PA UC agent after trying for over a month on my own. They got me through to an agent who found my issue was just that they needed to verify my identity, which took 2 minutes to fix. You can see how it works in their video demo: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 Once I got through to someone, my claim was processed within 3 days and I received all my back payments.

Yes, it worked for me. They basically keep calling for you and then connect you when they get through. The UC rep I spoke with said my claim had a simple identity verification flag that was just sitting there because no one had reviewed it yet. Once she cleared it, everything went through within days.

THE SYSTEM IS DESIGNED TO MAKE YOU GIVE UP!!!! They hope you'll just go away if they ignore you long enough. I had to contact my state representative's office after waiting NINE WEEKS last year. Magically my claim was processed 3 days after their office made a call. DON'T TRUST THE SYSTEM TO WORK ON ITS OWN!!!!!

make sure ur doing ur work search activities every week even while waiting. I didn't realize I needed to do this during the waiting period and almost got disqualified for those weeks. You need at least 2 work search activities each week even before ur approved.

You need to be doing work search activities for each week you claim, even during the initial waiting period. However, if you haven't been doing them, you should start immediately and document everything going forward. When you speak with a representative, explain that you weren't aware of the requirement. In some cases, they may allow you to retroactively report your job search activities or may waive the requirement for the initial weeks if there was confusion.

I had almost the same situation in April. After trying for weeks to get through i managed to talk to someone who told me there was a "wage investigation" happening because I had worked in both PA and Delaware last year. Nobody told me this was happening! Once I knew what was going on I was able to upload my W2s and within a week it was resolved. You HAVE to talk to someone to find out what's happening.

@OP - were you able to get through? Any updates on your claim?