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I had the same issue this morning but just tried again (it's 11:24am now) and was able to get in and file my weekly claim. The site seems to be working again, though it's running a bit slow. Hope this helps!
@Oliver Alexander Try clearing your browser cache and cookies, then restart your browser completely. I had the same invalid "PIN error" last month even though I knew my PIN was correct. After clearing everything and restarting, it worked fine. If that doesn t'help, you might need to call and have them reset your PIN - sometimes the system locks you out after the maintenance windows.
@Oliver Alexander Same thing happened to me a few weeks ago after maintenance. The system sometimes gets confused and thinks your PIN changed even though it didn t.'I had to call the customer service line took (forever to get through but) they were able to unlock my account and confirm my PIN was still the same. Really annoying but at least it got sorted out. You might also try waiting an hour or two and trying again - sometimes it fixes itself.
I've been dealing with PA UC website issues for months now and here's what I've learned: always try to file on Sunday or Monday if possible because the system gets overwhelmed later in the week. If you're having trouble, don't panic about missing your deadline - as long as you file within your weekly filing period (which runs Sunday through Friday), you should be fine. I keep a screenshot of any error messages I get just in case I need to prove the system was down if there are any issues with my claim later. Also, if you use a password manager, sometimes that can cause problems with the PA UC site - try typing your info manually if you're getting login errors.
So glad you got it resolved! That two-week deadline for backdated claims is really important info that I didn't know about. I've been dealing with PA UC for months and they never mentioned that timeframe. For anyone else reading this - it sounds like documenting everything and being persistent with calling (or using services like Claimyr) is key. The system definitely has glitches but at least there are ways to get help if you stay on top of it. Thanks for updating us on how it worked out!
This is such helpful information, especially about the two-week deadline! I'm new to dealing with unemployment claims and honestly had no idea there were strict timeframes like this. It's reassuring to know there are solutions even when the system glitches. I'm bookmarking this thread in case I run into similar issues. Thanks everyone for sharing your experiences - this community is really valuable for navigating these frustrating situations!
This whole thread is such a lifesaver! I'm dealing with a similar situation right now - the PA UC system shows I missed filing for week ending 5/26/25 but I'm 100% certain I filed it. Reading through everyone's experiences gives me hope that it can be resolved. I'm definitely going to try calling at different times like some of you suggested, and if that doesn't work I'll look into the Claimyr service. The two-week deadline information is crucial - I had no idea about that timeframe. It's so frustrating that this system has these kinds of glitches regularly, but at least we have this community to share solutions and support each other through these stressful situations. Thanks to everyone who shared their experiences and advice!
I'm so sorry you're going through this too! It's really frustrating how common these system glitches seem to be. One thing I learned from reading this thread is to keep detailed records of everything - screenshots, emails, call attempts, etc. Even if you can't prove you filed originally, having documentation of your efforts to resolve it helps show good faith when you talk to UC reps. Good luck getting through - hopefully the different timing strategy works for you! And thanks to everyone who shared their solutions here, this community really is a lifeline when dealing with these UC issues.
So glad you got this resolved! That routing error explanation makes total sense - the system probably had some kind of glitch where it defaulted to direct deposit settings even though your profile showed the debit card. Thanks for sharing the update, this will definitely help other people who run into the same issue. The fact that the rep said it's happening to "quite a few people recently" is concerning though - sounds like PA UC has a systemic problem they need to fix. At least now you know the money wasn't lost, just misdirected!
That's such a relief to hear you got it sorted out! The routing error thing is really scary though - makes me wonder how many people are dealing with this and don't know what happened to their money. I'm definitely saving this thread for future reference in case I run into payment issues. The suggestion about asking for both a payment tracer AND payment search seems really important since they're different processes. Hope your reissued payment comes through quickly!
This is really helpful information! I'm currently dealing with a similar situation where my payment shows "paid" but hasn't hit my ReliaCard yet (it's been 6 days). After reading through this thread, I'm going to call Money Network first to confirm they have no record of the payment, then use the specific terms "payment tracer" and "payment search" when I contact PA UC. The routing error you discovered is eye-opening - I never would have thought to check if my payment method got switched in their system somehow. Thanks for sharing your experience and the resolution!
Good luck with your situation! Definitely follow that exact process - call Money Network first to confirm, then use those specific terms with PA UC. Based on what Drake found out, it seems like this routing error might be more common than we thought. You might want to also double-check your payment method settings in your UC dashboard to make sure it still shows ReliaCard as selected. Sometimes the system changes things without any notification to the user. Hope you get it resolved quickly!
Just want to add - when you're entering your hours, make sure you're counting ONLY the hours you actually worked, not including unpaid lunch breaks. So if you worked 8 hours with a 30-minute unpaid lunch, report 7.5 hours for that day. PA is really strict about this distinction. Also, if your employer pays you biweekly and you haven't received your first paycheck yet, you can calculate your gross earnings by multiplying your hourly rate by total hours worked. The system accepts calculated earnings as long as they're accurate. Good luck with your filing on Sunday!
That's a really good point about lunch breaks! I hadn't thought about that distinction. My first day was just 4 hours of orientation with no lunch break, but the other days were 8 hours with 30-minute unpaid lunches, so I should report 7.5 hours for each of those days. That would make it 4 + (7.5 x 4) = 34 hours total, not 36 like I originally calculated. Thanks for catching that - could have saved me from an overpayment issue!
Great advice everyone! Just to add one more tip - when you're filling out the employer information section, double-check that you enter the correct employer name exactly as it appears on your paperwork/offer letter. I made the mistake of using an abbreviation of my company name instead of the full legal name, and it caused a delay in processing that took weeks to resolve. PA UC cross-references employer information, so accuracy is key. Also, if you're unsure about your exact gross earnings for the week, it's better to slightly overestimate than underestimate - you can always correct it later, but underreporting can trigger fraud investigations. Wishing you the best with your final claim this Sunday!
This is such helpful advice about using the exact employer name! I just double-checked my offer letter and realized I was going to put down the shortened version of the company name that everyone uses day-to-day. The full legal name is actually much longer with "LLC" at the end. I definitely don't want any processing delays on my final claim. Thanks for the tip about slightly overestimating earnings too - I'd rather be safe than sorry with PA UC being so strict about everything!
Ravi Kapoor
I'm in a very similar situation - filed in late February after a layoff and have been stuck with the work separation issue for 2.5 weeks now. The stress is unreal, especially with bills piling up. Based on what everyone is saying here, it sounds like we just have to wait it out unfortunately. I've been trying the 8am calling strategy that Zoey mentioned but still no luck getting through. One thing that's helped my anxiety a bit is setting up text alerts in the UC portal so I'll know immediately if anything changes with my claim status. Also started applying for some temporary/gig work just to have something coming in while I wait. The backpay will be nice when this finally resolves, but man the waiting is brutal. Keep your head up Sophia - we'll get through this!
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Andre Laurent
•Thanks Ravi! It's honestly so reassuring to know I'm not alone in this mess. I set up those text alerts too after reading your comment - hopefully we'll both get good news soon. The temporary work idea is smart, I've been thinking about doing some delivery driving or something just to have some income while waiting. This whole experience has really opened my eyes to how broken the system is when people need help the most. At least we have this community to vent and share info! Fingers crossed we both hear something positive in the next week or two.
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Vanessa Figueroa
I went through this exact same situation last year and it was incredibly stressful. My work separation issue took about 5 weeks to resolve, but I did eventually get all my backpay once it was cleared. A few things that helped me: 1) I contacted my state representative's office and they actually reached out to UC on my behalf - sometimes that can help move things along, 2) I documented everything from my layoff (termination notice, final paystub, any communications) in case they needed proof later, and 3) I applied for emergency food assistance through 211 to help with expenses while waiting. The waiting is absolutely brutal when you're stressed about bills, but hang in there - most people do get approved eventually and the backpay covers all the weeks you've been filing. Don't give up on the weekly certifications no matter how long it takes!
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Amara Okafor
•This is really helpful advice! I didn't know you could contact your state representative's office - that's definitely something I'm going to try. I've been documenting everything from my layoff too, but it's good to know that was the right move. The emergency food assistance through 211 is also a great tip since my grocery budget is getting really tight. It's encouraging to hear that you eventually got everything sorted out with full backpay. I'm trying to stay positive but some days are definitely harder than others when you're watching your savings dwindle. Thanks for sharing your experience and the practical suggestions!
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