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PA UC 'Missing Wages' active issue appeared suddenly - still unemployed but payments stopped

I've been collecting unemployment for about 6 weeks without any problems, filing every Sunday and getting paid by Wednesday like clockwork. Today I logged in to check my payment status and saw an 'active issue' labeled as 'missing wages' on my account! I haven't started working again and nothing has changed with my employment status. My last payment is now showing as 'pending' instead of 'in progress' like usual. Does anyone know what 'missing wages' actually means? Is this some kind of audit they're doing? I'm panicking because I need this money for rent next week and I can't get through on the phone lines. The dashboard doesn't give any other details about what I'm supposed to do to fix this!

Paolo Rizzo

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calm down its probly just a glitch in there system. happens all the time with PA UC. check again tmrw might fix itself

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Thanks, but I'm really worried because my rent is due in 8 days and I was counting on this payment. Has a glitch like this ever fixed itself for you without calling?

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QuantumQuest

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"Missing wages" typically means PA UC is questioning whether your reported wages match what your employer(s) reported. This could happen for a few reasons: 1. Your employer's quarterly wage reports don't match what you reported when filing 2. They're investigating whether you had unreported earnings during weeks you claimed benefits 3. There could be a discrepancy with your base year wage calculations Unfortunately, this won't resolve itself without contact with UC. You'll need to speak with an examiner to clear it up.

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Oh no, that sounds serious. My employer laid me off exactly as I reported, and I haven't worked a single day since then. How long does resolving something like this usually take?

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QuantumQuest

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It varies widely - could be resolved in a few days if you get through to the right person, or it could take 2-3 weeks if they need to contact your employer for verification. Keep filing your weekly claims while this is being resolved so you don't miss any eligible weeks.

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Amina Sy

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i had something similiar happen to me back in january. missing wages issue popped up and payments stopped. turned out my employer submitted an incorrect quarterly report. took about 10 days to fix but they did backpay me for the missed weeks

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10 days is a long time to wait... did you have to keep calling them, or did they eventually contact you?

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Amina Sy

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had to call them everyday for 3 days straight before i finally got thru. once i did the lady fixed it pretty quick. she could see it was just a mistake

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After spending WEEKS trying to get through to someone about my missing wages issue (that was totally their mistake btw), I finally used Claimyr to connect with a UC agent. It's this service that gets you through the phone system and puts you in the queue so you don't have to keep redialing. Took about 30 minutes instead of days of calling. You can see how it works here: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 or just go to claimyr.com. Seriously saved my sanity and got my issue fixed in one call.

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I've heard mixed things about these services. Did they actually connect you directly to an unemployment representative who could resolve your issue?

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To address your specific question about "missing wages" - this is a standard issue type when there's a discrepancy between wages in your claim and what's on record. Here's what you should do: 1. Continue filing your weekly claims without fail 2. Gather documentation of your employment and separation (last paystubs, termination letter, etc) 3. Contact UC as soon as possible - they'll need to speak with you to resolve this 4. Check your PA UC dashboard for any notices requiring a response The system uses "missing wages" as a general category for several potential wage-related issues. Only a UC representative can tell you the exact nature of your specific issue.

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Thank you for the clear explanation! I just checked my dashboard again and don't see any notices yet. Is the regular UC phone number the best one to call for this specific issue?

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Yes, you'll need to call the regular UC service center at 1-888-313-7284. Be prepared for a long wait - Monday mornings and Friday afternoons are typically the worst times to call. Mid-week mid-day tends to have slightly better availability.

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when I saw missing wages last year it was because they were checking if I reported earnings correctly. but I hadn't worked either! turned out to be a mistake. they fixed it but took like 3 weeks and I had to call like crazy

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3 weeks?! That's terrifying. Did they at least backpay you for all the weeks that were held up?

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yea they did backpay everything once it was fixed but it was super stressful waiting. keep filing every week even if its not paying!

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QuantumQuest

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One more thing to check - log into your UC account and go to the "View Claim History/Status" section. Sometimes there's additional information about the issue there that doesn't show up on the dashboard. Also check if you received any UC correspondence in your dashboard messages or by mail that might explain the specific issue.

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I just checked the claim history and there's a new entry from yesterday that says "Claimant wages under investigation" but nothing more specific. Nothing in my messages either. I guess I really do need to talk to someone to figure this out.

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Emma Davis

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THE SAME THING is on my account right now!!! Been trying to call for DAYS!! This is absolutely ridiculous that they can just stop our money with no explanation!! How are we supposed to pay bills???

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Paolo Rizzo

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btw make sure u answer YES to the question about being able and available for work when u do ur weekly claim even with this issue. some ppl get confused and answer wrong which makes more problems

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I've been careful about that - always answer yes that I'm available and looking for work, and I've been keeping records of my job search activities too.

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After helping several clients with this issue, I can tell you that "missing wages" investigations are typically resolved in 1-3 weeks. Keep in mind: 1. The issue is often triggered by automated system checks, not something you did wrong 2. Once resolved, payments will resume and include any weeks that were held pending resolution 3. In about 70% of cases I've seen, the issue was resolved in the claimant's favor The key is getting through to a representative who can see the specific details of your case. Continue to certify each week while waiting for resolution.

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Thank you! That's actually somewhat reassuring. I'll keep trying to get through on the phone and hope it doesn't take the full 3 weeks to resolve.

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