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PA UC IDme verification stuck on 'please wait' screen - can't reopen claim

I tried reopening my PA unemployment claim this morning after my seasonal job ended, but I'm completely stuck on the IDme verification step. When I click on the IDme button, it just shows 'please wait' forever and never loads the actual verification page. I've been waiting for over an hour and tried refreshing multiple times. Has anyone dealt with this recently? My benefits ran out 3 months ago and I really need to get this claim reopened before rent is due next week.

I just went through this same nightmare last month! What worked for me was actually doing a full browser reset - not just clearing cache but completely resetting Chrome to default settings. Also, make sure you're not using any VPN services as IDme flags those as suspicious. One thing that nobody mentions is that if you have multiple IDme accounts (maybe from other government services), you need to use the EXACT same one you used before or it will create conflicts. The PA UC system doesn't handle multiple IDme accounts well at all. If all else fails, the UCIDME@pa.gov email that @Liam Mendez mentioned is legit - they helped me when I was completely stuck.

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You can check by logging into IDme directly at id.me and looking at your connected services under account settings. It'll show you all the government agencies linked to that account. If you have multiple IDme accounts, you'll need to figure out which email address you used for PA UC originally. I had to dig through old emails to find my confirmation from when I first set it up. If you're still not sure, PA UC customer service can tell you which email address is associated with your claim, but you might have to wait on hold for a while. @Gavin King is right though - using the wrong IDme account will definitely cause verification to fail even if everything else is set up correctly.

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You can check which IDme account is linked by logging into id.me directly and looking at your "Connected Accounts" section under settings. It will show all the government agencies linked to that specific IDme account. If you have multiple IDme accounts (different email addresses), you'll need to log into each one separately to see which agencies are connected to which account. PA UC should be listed under one of them. If you can't find PA UC listed anywhere, that might be why you're having verification issues - the system might be trying to create a new link but getting confused. In that case, definitely email UCIDME@pa.gov with your situation.

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I just went through this exact same issue two weeks ago! The IDme verification has been super glitchy lately. What finally worked for me was a combination of things: first, I went directly to id.me and made sure my account was fully verified there (including uploading a photo of my driver's license). Then I used Chrome in private/incognito mode, disabled all extensions, and tried accessing the PA UC site around 6am when there's less traffic. The key was doing the IDme verification separately first - once that was complete, the PA UC integration worked immediately. Also make sure you're using the same email address for both your PA UC account and your IDme account, as mismatches can cause the endless loading screen. Hope this helps!

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Yes, by "fully verified" I mean completing the entire identity proofing process on id.me - that includes uploading your driver's license or state ID, taking the selfie, and getting the green checkmark that says "Identity Verified." I didn't wait any specific time between completing IDme and trying PA UC again - I literally went straight from the IDme site to the PA UC portal and it worked immediately. The key is making sure IDme shows you as fully verified BEFORE attempting the PA UC integration. If you're still having issues, try logging out of both sites completely, then log into IDme first, confirm your verification status, then go to PA UC. Good luck!

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Yes, by "fully verified" I mean completing the entire identity proofing process on id.me - uploading your driver's license photo, taking the selfie, and getting that green checkmark that says "Identity Verified." I didn't wait any specific time between finishing the IDme verification and trying PA UC again - I literally went straight from the IDme confirmation page back to the PA UC portal and it worked immediately. The key is making sure your IDme account shows "Verified" status before attempting the PA UC integration. If you're stuck, definitely start fresh on the IDme website itself rather than going through the PA UC portal. Good luck!

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Will a PA UC overpayment from PUA affect eligibility for regular unemployment benefits?

I'm stressing out big time after finding out I have a PUA overpayment from 2021 that I never knew about (just got the notice last week). Lost my job again recently and need to apply for regular UC benefits, but I'm worried this old overpayment will stop me from getting approved. The overpayment is around $4,200 which I absolutely cannot afford to pay back right now. Will they deny my regular unemployment claim because of this old PUA debt? Has anyone dealt with this situation before? I'm freaking out because rent is due next week and I literally have no income right now.

One more thing to consider: if your current unemployment is with the same employer as when you received PUA, that might complicate things. But if it's a different employer, your case for waiver is stronger since it's a completely different claim. Also, make sure you're accurately reporting any part-time/gig work on your new claim to avoid creating another overpayment situation.

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It's actually a different employer this time, so that's good to know that might help my case. And yes, I'll be extremely careful about reporting everything correctly this time around. Thanks for the advice!

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I went through something similar last year and want to echo what others have said - definitely file for regular UC right away, don't let the overpayment stop you. In my case, they approved my regular claim but did set up automatic deductions of about 33% from each payment to pay back the PUA overpayment. The key thing that helped me was requesting a hardship waiver immediately after filing. I had to show that the deductions would prevent me from paying for basic necessities like rent and food. It took about 2 months to get approved, but once they did, they stopped the deductions and even refunded what they had already taken. Also, since your overpayment notice just came last week, you still have time to appeal if you think it was issued in error. You have 15 days from the date on the notice. Even if you're not sure you'll win the appeal, filing it can sometimes buy you time while they review your case. Hang in there - the system is frustrating but there are options available to help with situations like this!

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Can't reach anyone at PA UC - stuck in processing since December 2025

I lost my job right before the holidays (December 18th) and immediately filed for unemployment. It's been over three weeks now and my claim just says "processing" with no other information. I've called the PA UC number literally 20+ times a day and either get a busy signal or it hangs up on me after I navigate through all the automated options. I've also sent messages through the portal but no response. My bills are starting to pile up and I'm getting desperate. Has anyone successfully gotten through to a real person at PA UC recently? What tricks worked for you? I'm about to lose my mind with this system!

One more thing to try: check if your claim is being processed under regular UC or if it might have been routed to the Shared Work program (if your employer participated in partial layoffs). Sometimes claims get misdirected in the system when large layoffs happen. Also, make sure you've set up your payment method (direct deposit or debit card) correctly in the system. Sometimes claims appear as "processing" when actually they're approved but there's a payment method issue. January is historically the slowest month for claim processing due to holiday backlogs and seasonal claim increases. If your separation reason is clearly "lack of work" due to layoff, your claim should eventually be approved without issues once they process it.

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I definitely set up direct deposit during the initial application. I'm pretty sure this is a regular UC claim since I was completely laid off, not a partial layoff. I appreciate all these suggestions though - gives me some hope that this will eventually get resolved. I just wish there was a better way to check status or communicate with them!

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I'm going through the exact same nightmare right now! Filed in late December after being laid off and still stuck in "processing" hell. I've tried calling every single day, multiple times a day, and it's like they've designed the phone system to be impossible. The automated system just hangs up on you after making you jump through all the hoops. I'm definitely going to try some of these suggestions - especially contacting my state rep and checking out that Claimyr service. At this point I'm willing to try anything because my savings are almost gone and my landlord isn't going to wait much longer. It's so frustrating that we pay into this system our whole working lives and then when we actually need it, we can't even get through to find out what's wrong! Thanks everyone for sharing your experiences - at least I know I'm not alone in this mess. The PA UC system really needs a complete overhaul.

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PA UC eligibility after being fired for not meeting sales quota - can employer block my claim?

Hey everyone, I'm in a tough spot and need some advice about PA unemployment. I was just told I'm getting fired tomorrow from my job as a travel healthcare recruiter because I didn't meet my sales quota (haven't gotten enough people under contract). I've only been with this company for about 3 months, and before that I had another short job after being laid off from my long-term position in January. Here's where it gets messy - my current boss is threatening that they'll deny my unemployment claim if I apply AND they're refusing to pay out my earned PTO time! They seem really confident they can block me from getting benefits because I'm being fired for performance reasons. I did receive unemployment benefits briefly after my January layoff (got approved and received one payment, plus had a waiting week) before I found the first new job. Should I apply for UC again despite my employer's threats? Does not meeting a sales quota actually disqualify me? And can they really withhold my earned PTO? Any advice would be really helpful - I'm pretty stressed about making rent next month.

One more tip: Since your claim history is a bit complex (partial benefit year from January, multiple employers since then), I strongly recommend applying online first, then immediately trying to speak with a representative by phone. The online system isn't great at handling complicated situations like yours, and you don't want delays because the system got confused. A live rep can review everything and make notes on your file to help prevent issues. Make sure you have all employment dates, contact information, and separation reasons for each job ready when you apply. Good luck!

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Will do! I'll gather all my employment info tonight so I'm ready to apply right after they let me go tomorrow. Then I'll try to get through to a representative to explain the situation. Thank you again for all the helpful advice - feeling much more prepared now.

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Hey Connor, I went through something really similar last year - got fired from a sales job for not hitting targets and was terrified my employer would block my claim. They made all the same threats yours is making! But here's the thing - I got approved anyway because PA UC looks at whether you were willfully doing something wrong, not just whether you were good enough at the job. The key is being completely honest on your application. Don't say you quit or anything like that - just state you were terminated for not meeting sales quotas despite your efforts. Keep any documentation showing you were trying (emails about your progress, training records, etc.). Your employer will probably contest it, but that's normal and doesn't mean you'll lose. You'll get a chance to tell your side of the story. The fact that you've only been there 3 months actually might work in your favor - shows you didn't have much time to learn the role. Definitely apply as soon as you're terminated. Don't let their intimidation tactics scare you out of benefits you may be entitled to!

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Need help reporting my new job on PA UC weekly claim - what options will I see on Sunday?

I finally landed a job after 4 months of unemployment! Started on March 4th and I'm super nervous about how to report this correctly on my weekly claim this Sunday. I know I need to report it, but I'm not sure what options I'll see when filing or what information I need to have ready. Will there be a specific place to enter that I got a job? Do I need exact hours worked and earnings for this first week? My orientation was only 4 hours on Monday, then I worked full days Tuesday-Friday. Also, is this my last claim or can I still claim for the partial week? I don't want to mess this up and end up with an overpayment situation later. Thanks for any help!

One more important thing: make sure to enter the correct employment type when filing. Since you mentioned this is a regular job (not self-employment or contract work), select "Regular Employment" when prompted. If you worked any partial days, count those hours accurately. Keep documentation of your hours and earnings for at least a year. PA UC sometimes conducts random audits months later, and having records of your final weeks will protect you. Many people forget this step and face problems later. Congratulations again on the new position!

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Zane Gray

Author

Thank you! I'll definitely save my first pay stub and keep track of all my hours. Really appreciate everyone's help with this!

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Just want to add - when you're entering your hours, make sure you're counting ONLY the hours you actually worked, not including unpaid lunch breaks. So if you worked 8 hours with a 30-minute unpaid lunch, report 7.5 hours for that day. PA is really strict about this distinction. Also, if your employer pays you biweekly and you haven't received your first paycheck yet, you can calculate your gross earnings by multiplying your hourly rate by total hours worked. The system accepts calculated earnings as long as they're accurate. Good luck with your filing on Sunday!

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