I feel your pain! I went through this exact nightmare last year. Here's what finally worked for me: I called the main UI number but specifically asked to be transferred to their "account recovery specialist" - those magic words seemed to get me to someone who actually knew how to bypass the security question issue. They had me verify my identity using my previous employer info, last benefit amount, and the date I originally filed. Took about 45 minutes total but they were able to reset my password and security questions on the spot. Also, pro tip: when you do get back in, write down ALL your security question answers in a password manager or somewhere super safe. I learned that lesson the hard way! Don't lose hope - they do have ways to help, you just need to get to the right person.

I went through this same exact situation about 6 months ago and it was so frustrating! What finally worked for me was calling the UI customer service line and explaining that I was locked out due to the security question issue. The rep was able to verify my identity using my previous claim information, employment history, and personal details instead. She reset both my password and security questions over the phone - took about 20 minutes once I got through to someone. One thing that helped was being really specific about what I needed: "I need help accessing my account because I can't remember my security question and there's no way to reset it online." They seem to have protocols for this exact situation, you just need to get to the right person. Definitely call first thing in the morning like others suggested - I called at 8:05 AM and only waited about 15 minutes. Also, once you get back in, definitely save those security question answers somewhere secure! I use a password manager now specifically because of this nightmare. Good luck - you'll get through this!

Guys, I heard they're updating the system next month. Might wanna wait it out if you can. 🤔

I went through this exact same issue last month! The denial message can be super misleading. In my case, it turned out I had an outstanding issue from my previous claim that needed to be resolved first. Check if you have any pending "adjudication" issues in your account - they're not always obvious but can block you from reopening. Also, make sure you're answering the weekly certification questions exactly as you did before. Even small changes can trigger a review. If you can't figure it out online, definitely try the calling strategy others mentioned, but also consider visiting a WorkSource office in person if there's one near you - sometimes face-to-face help cuts through the bureaucracy faster.

Hey, just wondering - have you had any luck with your claim yet? Any updates?

I went through something similar about 6 months ago! Turns out my issue was with the work search verification - even though I was logging my job searches, there was a formatting issue with how I was entering the employer information. The system was super picky about having complete addresses and contact info. Also, make sure you're not accidentally selecting the wrong reason codes when you file. I was selecting "quit job" instead of "laid off" because the wording was confusing. Once I fixed those two things, my claims went through without any issues. Hope this helps!

lol welcome to the club 🤡 been trying to file a claim for 3 weeks now. this system is a joke

I went through this exact same nightmare a few months ago! What finally worked for me was using the online chat feature during off-peak hours (like mid-afternoon on weekdays). Sometimes the chat queue is shorter than the phone lines. Also, if you have any local workforce development offices near you, they might be able to help you get through to someone or at least give you better guidance on next steps. Don't give up - you'll get through eventually!

This whole system is a joke. They make it so hard on purpose, I swear. Hang in there, OP. Don't let the bastards grind you down! 💪

I had the exact same issue last month! Turns out my claim had expired and I needed to file a new one instead of just reopening. The error message wasn't clear at all. Try going to the "File New Claim" section instead - that's what finally worked for me. Also, make sure you have all your employment history from the past 18 months ready, including any part-time or gig work. The system is super picky about having complete info. Good luck! 🤞