NC DES: Can't reach a rep for backpay, never received payments. Help!
I'm so frustrated with the unemployment office. Every time I call, I can't get through to a real person. I've been trying to get my back pay for weeks now and haven't received any payments. Has anyone else had this problem? Any advice on how to actually talk to someone?
26 comments
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Tasia Synder
Ugh, I feel your pain. The unemployment system is a total mess right now. I've been trying to get through for months. It's like they don't want us to get our money 🙄
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Selena Bautista
•For real tho. Its like they purposely make it hard to discourage ppl from claiming. The whole system needs an overhaul
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Mohamed Anderson
•Yep, same boat here. Been waiting on backpay since March. This is ridiculous!
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Ellie Perry
•Have you guys tried calling right when they open? I heard that's the best time to get through.
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Tasia Synder
•Tried that. No luck. It's always 'high call volume' no matter what time I call 😤
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Landon Morgan
I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the link: https://www.claimyr.com
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Teresa Boyd
•Sounds too good to be true. How does it actually work?
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Lourdes Fox
•$20? That's steep. Is it really worth it?
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Landon Morgan
•It's legit, I promise. You pay, they call and wait on hold, then when an agent picks up, they connect you. Saved me hours of frustration.
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Bruno Simmons
•I'm skeptical. Couldn't this be a scam to get our info?
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Landon Morgan
•Nah, it's not a scam. They don't ask for any sensitive info. Just your phone number to forward the call. Totally worth the $20 imo
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Aileen Rodriguez
Here's what worked for me: 1. Call exactly at 8:00 AM when they open 2. If you get the busy signal, hang up and redial immediately 3. Keep doing this until you get into the queue 4. Once in queue, DO NOT HANG UP no matter how long the wait 5. Have all your info ready when you finally get through It took me about 30 tries over 3 days, but I finally got someone and got my backpay issue resolved. Stay persistent!
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Zane Gray
•This is great advice! Thanks for sharing your strategy 👍
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Maggie Martinez
•30 tries? Ain't nobody got time for that 😩
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Aileen Rodriguez
•I know it's a pain, but sometimes you gotta do what you gotta do to get your money 🤷♂️
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Alejandro Castro
Have you tried reaching out to your local state representative? They sometimes have connections and can help push things through.
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Monique Byrd
lol good luck. i've been trying to get my backpay for 6 months now. the system is broken af
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Jackie Martinez
•6 months?! That's insane. How are you surviving?
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Monique Byrd
•barely. living off credit cards and help from family. its rough out here
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Lia Quinn
Has anyone tried faxing their documents? I heard that sometimes gets faster results than calling or emailing.
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Haley Stokes
•Faxing? What year is it, 1995? 😂
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Lia Quinn
•laugh all you want, but it worked for my cousin! Sometimes old school is the way to go 🤷♀️
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Asher Levin
I feel for you, OP. The unemployment system is a joke. They expect us to live off air while they 'process' our claims. It's criminal how they're treating people during a pandemic.
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Serene Snow
Pro tip: if you get through to someone who can't help, ask to speak to a tier 2 representative. They have more authority to fix issues.
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Issac Nightingale
•This! Tier 2 reps are the real MVPs. They actually have the power to do something.
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Romeo Barrett
Anyone else notice that the website is always 'under maintenance' when you try to check your claim status? It's like they're actively trying to make this as difficult as possible 🙄
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