Why isn't my unemployment claim showing up in NYS Department of Labor system?
Filed my unemployment claim with NYS Department of Labor about 5 days ago and it's still not showing up anywhere in my my.ny.gov account. I got a confirmation number when I submitted it but when I log in there's literally nothing there - no claim status, no weekly certification option, nothing. I'm starting to panic because I need to file my first weekly claim soon. Has anyone else had their claim just disappear like this? I've tried logging out and back in multiple times.
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Aiden Chen
This happened to me too! It can take up to 7-10 business days for your initial claim to fully process and appear in the system. The confirmation number means NYS Department of Labor received it, but there's a delay between submission and when it shows up in your online account. Don't panic yet - you're still within the normal timeframe.
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Sophia Bennett
AuthorOh thank god, I was thinking I did something wrong when I filed. So I should just wait a few more days before worrying?
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Zoey Bianchi
same thing happened to me last month took like 8 days before anything showed up then boom everything was there and i could do my weekly cert
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Sophia Bennett
AuthorThat's reassuring! Did you get any notifications when it finally appeared or did you just have to keep checking?
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Zoey Bianchi
i just kept checking every day lol no email or anything
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Christopher Morgan
If it's been more than 10 business days and still nothing shows up, you'll need to contact NYS Department of Labor directly. Sometimes claims get stuck in their initial processing queue, especially if there were any data entry issues or if you have previous claim history that needs to be reviewed. The phone lines are usually swamped though - I had to call dozens of times last year when this happened to my brother.
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Aurora St.Pierre
Getting through to NYS Department of Labor on the phone is absolutely impossible! I tried calling for THREE WEEKS straight when my claim was stuck in adjudication. The system just hangs up on you after being on hold forever.
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Grace Johnson
I actually found this service called Claimyr (claimyr.com) that helps you get through to NYS Department of Labor agents by phone. They have this video demo at https://youtu.be/qyftW-mnTNI showing how it works. Basically they handle all the calling and waiting for you, then connect you when an agent picks up. Used it when my weekly claims weren't showing up correctly and got through in like 20 minutes instead of spending days trying myself.
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Jayden Reed
Make sure you're looking in the right place too - sometimes people log into the wrong portal. Your unemployment stuff should be under the 'Unemployment Services' section when you log into my.ny.gov, not just the main dashboard.
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Nora Brooks
ugh the whole NYS Department of Labor system is such a mess. took them 3 weeks to get my claim sorted out and then another week before i could even see it online. meanwhile bills dont stop coming just because their computer system sucks
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StarStrider
I'm dealing with this exact same issue right now! Filed my claim 6 days ago and nothing is showing up in my account either. It's so stressful not knowing if everything went through properly. Reading these comments makes me feel a bit better knowing it's normal for there to be a delay. I guess I'll keep checking daily and hope it appears soon. The waiting is the worst part when you're already stressed about being unemployed.
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