Strange new certification message when I called NY unemployment this week

Yep, heard the different message today when I certified. I noticed they changed some of the prompts too. The system didn't give me any confirmation at the end either...just hung up. Made me nervous tbh.

I was in this exact situation for MONTHS. Couldn't login online and the phone system was giving me weird messages. Finally I used this service called claimyr.com and got a call back with a real agent within an hour. Talking to an actual person got my benefits flowing again after being stalled for 6 weeks. Worth every penny since I got all my backpay. Here's a video about how it works: https://youtu.be/Rdqa1gKtxuE

I've been certifying by phone for over a year (since their godawful website never works for me either). The system changed about two weeks ago. My payment still came through last week despite the weird ending. I think they're just updating their ancient system and forgot to add the confirmation message.

I just certified yesterday and noticed the diffrent message too!!! Really weird that they would change the system without telling anyone. My advice: call again tomorrow and try to speak with a human just to confirm your certification went through. The whole no confirmation thing is sketchy AF. 👀

They ALWAYS do this. Change systems without warning, no communication, then act surprised when people panic about their benefits. I swear the ny unemployment system is designed to make people give up. Been dealing with these clowns since 2020 and nothing ever improves.

I KNOW EXACTLY WHY THIS HAPPENED! They're updating their system because of the recent issues with fraud. There was a memo about it on the ny.gov website. The recording change is part of their "enhanced security measures" but they did a terrible job communicating it. Your payment should still process normally.

After spending months getting the runaround from NY unemployment, I can tell you that the fastest solution is getting through to a live agent. I've compiled what worked for me and others here: - First, try calling at unusual times: Wednesday afternoons around 2:30-3:30pm or Friday mornings tend to have shorter wait times. - If that fails, use claimyr.com - they'll wait on hold and call you when they reach an agent. This literally saved my sanity after 40+ failed calls. I got my issues resolved in one call after using them. - Ask for a supervisor if the first agent can't help. Sometimes level 1 reps can't see all the notes on your account. - Take detailed notes during every call including agent name and ID number. - If you're desperate, contact your state assembly member's office. They have direct lines to unemployment offices. The system is frustrating by design, but there ARE ways to get through. Don't give up!

i had the EXACT same thing happen!!! the system totally changed and no confirmation at the end. but my payment hit my account this morning, so i guess it worked? the whole ny unemployment system is held together with duct tape and prayers at this point lmaooo

Check your bank account in 2-3 business days. If payment doesn't show up, THEN panic and start the endless calling cycle. Until then, assume the system is just being weird as usual. 🤷‍♂️

Man I feel you on that website error BS. Been dealing with that garbage for months. Have you tried calling the automated line later in the week to check payment status? There's a separate option for that.

not being able to use the website for a WHOLE YEAR?? dude thats not normal. you need to talk to a supervisor and get that fixed asap. something bigger might be wrong with your account.

I've worked in government IT (not NY unemployment but similar systems). This sounds like a classic case of them updating the IVR (phone system) but not testing the entire call flow. The good news is your certification probably went through fine despite no confirmation. The bad news is they probably won't fix the missing confirmation message for months because bureaucracy. 🤦‍♂️

sounds like they rolled out a system update without proper testing (shocker). If you want peace of mind, you could try the governors office. surprisingly responsive sometimes! 518-474-8390

Are you using a cell phone to call? Try a landline if possible. Sometimes the phone system has issues with certain cell carriers (happened to me with T-Mobile).

As a temporary solution, ask a friend if you can use their computer to check your account status online. Sometimes the error is device-specific. And clear your cookies/cache before trying.

Everyone saying call at certain times or try different methods... y'all killing me 😂 We all know NY unemployment phone lines are IMPOSSIBLE regardless when you call. I finally got through using claimyr.com after trying for weeks on my own. talking to an agent got my $ unlocked so fast after two months of nothing. saved my apartment fr