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Lucas Notre-Dame

Remote work for out-of-state company - which address for NY unemployment claim?

I started working remotely for a company based in California last August while living in New York. Just got laid off two weeks ago during a mass restructuring (they cut almost 30% of staff). When filing for my NY unemployment claim, I'm confused about which address to use. My employer's physical office is in San Francisco, but I've never actually been there - I've always worked from my apartment in Brooklyn. The online form keeps asking for the 'employer's physical address' but when I entered the California address, I got a weird message about out-of-state employers. Has anyone dealt with this situation before? Will using the wrong address delay my benefits? I really need this money ASAP since rent is due next week and I've already maxed out my credit cards.

Use your home address in NY. I had a similar situation last year working for a company in Texas while I was living in Buffalo. If you use the out of state address it'll complicate things and possibly delay ur claim processing. They need to know where YOU physically were when doing the work, not where the company is headquartered.

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Thanks for the quick reply! Just to clarify - you mean use my NY address for MY address, but still use the California address for my employer's address, right?

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No, for employer's physical address, put down where YOU physically worked, which would be your home address. That's what the DOL rep told me when I called about this exact issue.

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This is wrong advice!!!! You need to use the company's actual business address. Your home is not the business location.

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^^^^ This. The employer's physical address means THEIR office location, not yours. That's why it's called the 'employer's address' and not 'your work location'. Don't mess this up or they'll flag your claim.

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does this actually work? seems too good to be true... the NY unemployment phone line is basically impossible to get through

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Yeah it really does! Saved me literally DAYS of trying to get through. My claim had this weird issue because of my remote work situation and I couldn't fix it online. The agent I spoke to fixed it in like 5 minutes.

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wait hold up - does this actually work or is it just the usual BS? i've been on hold with unemployment for like 3 hours today already 😫

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I was skeptical too but yeah, it works! They basically wait on hold for you and then call you when they get a real person. Totally worth it for me since my claim was stuck for weeks because of this remote work confusion.

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You need to enter the employer's ACTUAL physical address (the California one). But here's the important part - on the next page there should be a question asking if you physically worked at that location. Select 'No' and then it'll ask for YOUR work location, which is where you'll put your NY address. Don't skip that step or your claim will get flagged for interstate issues.

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I screwed this up on my initial claim and spent 6 weeks in 'pending' hell. You gotta be super careful with remote work situations. Make sure when they ask for the employer address you put the COMPANY'S actual HQ. Then there's usually another question where they ask where YOU physically worked - that's where you put your home address. If you try to put your home as the business address it'll cause problems.

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Drake

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^^ this is exactly right. I went through this last month and ended up having to call like 50 times to get it sorted out. Don't mess up this part!

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Same boat, took me almost 2 months to get my claim approved after making this mistake. The system is not designed well for remote workers.

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OMG the ny unemployment system is SO BROKEN for remote workers! I put my employer's texas address and then my claim got flagged for an "interstate issue" and took 3 extra weeks to process. My advice is to call them directly and ask - don't trust the online system to handle this correctly.

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But good luck getting through on the phone 😂 I called 27 times last week and couldn't get past the automated system

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true that 💯 took me DAYS of calling. Started dialing at exactly 8:00am and still took forever

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Here's what you need to do (I'm a former HR manager who dealt with this all the time during Covid): 1. For the employer address, use their ACTUAL physical office in California. That's their official address for tax purposes. 2. When the form asks if you physically worked at that location, select NO. 3. Then enter YOUR work location (your home address). 4. Make sure to answer YES when they ask if you worked in New York State. 5. If your claim gets stuck in 'pending' status for more than a week, you'll need to call. Getting through on the phone can be almost impossible, but I've heard great things about a service called claimyr.com that helps connect you with a live agent. The issue is that your employer paid unemployment insurance taxes in their state, but you're filing in NY. The systems will need to communicate with each other, which can cause delays. But as long as you fill everything out accurately, you should be fine. Just be prepared that it might take a bit longer than a standard claim.

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This is super helpful, thank you! I wasn't sure about the "did you physically work at this location" question - makes sense to say no to that.

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Quick question - what if the company doesn't actually have a physical office anymore? Mine went fully remote during pandemic and gave up their lease.

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In that case, use the address they have on file with the IRS - usually their corporate registration address. Sometimes it's a coworking space or even the founder's address if they're fully remote.

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Ugh, this is why I hate the unemployment system. It was designed for the 1950s when everyone worked in a factory 3 miles from their house. Now with remote work they have no idea how to handle it. had the same issue and my claim got stuck for 3 weeks. good luck!

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Whatever you do, don't put your home address as the employer address! That's not what they're asking for. You should put the company's actual address in California. Later in the application they'll ask you about your work location - that's where you indicate you worked remotely.

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This is the correct answer. Source: I'm in the exact situation (work remotely for an out-of-state company) and just went through this whole process last month.

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If anyone is running into problems with remote work + unemployment claims (which is super common now), I found the most comprehensive guide on this exact topic: https://claimyr.com/remote-work-unemployment-guide They explain exactly how to handle every situation including interstate claims, multi-state employers, and 100% remote work. Saved me so much confusion when I got laid off from my remote job.

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another day, another company promising to fix the unfixable unemployment system lol. does this actually work?

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It's not just a random company - they specialize in unemployment issues and have helped thousands of people. Their guide is free, and they do offer a service to get you connected with a live agent if you need it. Worked for me when I was totally stuck.

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I can vouch for them too. My claim was stuck for 2 weeks and I was going crazy. Used their service and got connected to an agent who fixed everything in one call.

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For NY unemployment, I've found the online system is just broken for certain situations like this. Save yourself the headache and just call them directly. It's painful to get through but worth it to avoid weeks of delays.

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I LITERALLY JUST WENT THROUGH THIS EXACT THING LAST MONTH! Remote worker for a Minnesota company, living in Syracuse. Put the company's real address, but there should be a separate question later about where you physically performed the work - that's where you put your NY address. If the online system doesn't ask you this, you need to call because your claim will get flagged as an interstate claim and take forever.

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Did your claim take longer to process because of this? I'm worried about delays since I'm already almost out of money.

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It did take about a week longer than normal, but nothing crazy. Just make sure you answer all the questions accurately. If it gets stuck, definitely call - don't just wait.

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My friend works for NY unemployment (she's a claims specialist) and she told me remote workers should ALWAYS use the employer's actual business address, not your home. BUT you must also indicate you worked remotely when prompted. If the online system doesn't specifically ask about remote work, you need to call and speak to an agent.

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Honestly the whole ny unemployment system is a joke when it comes to modern work arrangements. I'm a freelancer who works with companies all over the country and they had NO IDEA how to handle my claim. Took 11 weeks to get my first payment 🤦‍♀️

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freelancers have it even worse! The system was never designed for us at all

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Not your home address! Use the business address. I made this mistake and it caused a huge delay. The form is poorly designed for remote workers but when they say "employer's physical address" they mean the company's physical location, not yours.

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So I was about to throw my phone after 3 hours on hold when my buddy told me about claimyr.com - they wait on hold with NY unemployment and then call you when they get a person. Best money I've ever spent to finally get my benefits paid quickly. And the agent I got was able to fix my remote work situation right away. Highly recommend if you're stuck!

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yeah right, another 'miracle solution'... what's the catch? 🙄

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No catch - they just wait on hold for you instead of you having to do it. When they get a live agent, they connect you. Saved me literally hours of waiting on hold.

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sounds like one of those ads that pops up everywhere. anyone ACTUALLY try this?

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I did! Worked perfectly when I was dealing with a similar remote work issue. Got a real person in about 2 hours instead of me sitting on hold all day.

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I'm dealing with this exact situation right now! Working remotely for a DC-based company while living in Queens. From what I've gathered reading through all these responses, it sounds like the consensus is: 1. Use your employer's actual California address (not your home address) 2. Make sure to indicate you worked remotely when the system asks 3. Be prepared for potential delays since it's an interstate situation The conflicting advice in this thread is honestly making me more nervous though 😅 Some people are saying use your home address, others saying definitely don't. I think I'm going to go with the majority opinion and use the company's real address, then call if anything gets stuck. @Lucas Notre-Dame did you end up filing yet? I'm curious what happened if you did!

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I'm in a similar boat - remote worker for an Oregon company living in Albany. After reading all this back and forth, I'm definitely going with the company's actual address too. The confusion seems to come from people mixing up "employer address" vs "work location" - they're two different questions on the form. Really hoping @Lucas Notre-Dame can update us on what happened when he filed! Also curious if anyone has actually tried that Claimyr service since it keeps getting mentioned - the NY phone lines are literally impossible 😤

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