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New York Unemployment: Filed in October, Can't Get Through Phone System, No Benefits Yet

Filed my unemployment claim in October and got through once to verify info and submit severance details. Haven't heard anything back since then and can't get through on the phone anymore - system keeps dropping my calls. Been trying every single day. Anyone know how to actually get through to someone or if there's an email address I can use?

Zainab Ismail

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Been dealing with the same issue since September. The phone system is absolutely useless rn. I've tried calling at different times, different days - nothing works. Its like they dont want us to reach them 🤡

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fr fr the system is rigged against us. I swear they do this on purpose to make people give up 😤

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Yara Nassar

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try calling right when they open at 8am. Sometimes works better but its still a mess tbh

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Found a solution that actually works! Used claimyr.com - its this service that calls and waits on hold for you, then connects you when a real person picks up. Costs $20 but worth every penny cause I finally got through! Here's a video about it: https://youtu.be/Rdqa1gKtxuE

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sounds kinda sketchy ngl. you sure its legit?

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100% legit, used it twice now. Way better than wasting hours trying to get through myself

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Paolo Ricci

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how long did you have to wait for them to connect you?

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took about 45 mins both times. beats spending all day hitting redial 💯

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Amina Toure

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Here's what worked for me - send a message through your online account AND try Twitter. Their social media team sometimes responds faster than phone support.

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Twitter team left me on read for 2 weeks straight 🤮

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DETAILED GUIDE FOR GETTING THROUGH: Look, the NY unemployment system is overwhelmed but there are several ways to get help: 1. Use claimyr.com - they'll wait on hold and call you when an agent picks up. Costs money but works. 2. Call exactly at 8:00 AM using multiple phones if possible 3. Contact your state representative - they often have direct lines 4. Use the message system in your online account 5. Keep detailed records of all your attempts DON'T give up - persistence is key. Your benefits are your right! Edit: Also check if your severance is affecting your claim timeline. Sometimes that delays things.

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Javier Torres

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this needs to be pinned fr 💯

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Emma Davis

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tried the state rep route - they actually helped! took 2 weeks but better than nothing

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CosmicCaptain

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submitted my stuff in September and radio silence. system is broken af

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Malik Johnson

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anyone else notice the phone system hangs up faster now? used to at least get to hold music lmao

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its not just you! getting hung up on after like 2 mins now 👀

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Ravi Sharma

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same here! system is actually getting WORSE if thats even possible

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