NYSDOL Unemployment: Hours on Hold, Can't Reach Anyone - Tips to Get Through?

It's so disheartening. We pay into the system, yet when we need it, it's nearly impossible to access. Hang in there!

Best of luck! Persistence and resourcefulness will surely pay off. Keep us posted!

LOL, they've been saying that for years. I'll believe it when I see it 🤡

My cousin works for the state (not EDD) and she said there's always talk about updates, but it never seems to happen. bureaucracy at its finest 🙄

Upgrades would be amazing, but considering the history, skepticism is warranted.

Yeah, I've tried that. Still no luck. It's like playing the lottery at this point.

I've had better luck calling later in the day, around 3pm. Less people trying then.

I heard that weekends are slightly less busy if your state office is open. Might be worth a shot.

Congrats on getting through! It's a marathon, not a sprint. Hope everything worked out for you.

Absolutely. A checklist can really help avoid the anxiety of searching for information on the call.

Sounds too good to be true. Is this legit?

Totally legit. I was skeptical at first too, but it saved me hours of frustration.

$20 just to talk to someone? The system is so broken 😡

I get it, but for me it was worth it. Time is money, ya know?

For some, the cost might be prohibitive, but it's also a trade-off between time and money. It's great to have the option.

The online portal is a joke. It's down half the time and when it does work, it's confusing af

Try clearing your cache and cookies. Worked for me!

Consider using different browsers and ensure your browser is updated, sometimes this helps.

More like a Catch-22 situation 😅

I had to google that reference but now I'm 💯 percent agree lmao

It's a surreal experience for sure, bureaucracy at its peak.

Bruh, have you seen the lines at the physical offices? No thanks 🙅‍♂️

I'm down. Let's organize a protest! Who's with me? ✊

Organized advocacy might make a difference, but physical presence can also be draining.

Transfer requests are crucial, but sometimes it takes patience to find the right person to assist.

That ended a while ago, my dude. We're back to regular benefits now.

I wish! Those extra payments were a lifesaver during the worst of the pandemic.

The end of that program hit hard; hopefully, more support can be leveraged from other sources.

It's frustrating to see resources spent inefficiently when many are in dire need of assistance.

Good reminder! Double-check everything before submitting; mistakes can cause long delays.

Wow, way to victim blame. Some of us are trying our best in a tough economy.

Ok boomer 🙄

Have you tried, idk, having some empathy? We're all struggling here.

It's important to remember the diverse challenges people face. Employment landscapes vary greatly.

Wow, thanks for the detailed advice! I'll definitely try reaching out to my rep.

This should be pinned to the top of the subreddit tbh

Great tips! I'd add: don't forget to check your spam folder for emails from EDD. I missed an important message that way 🤦‍♂️

Also, identify specific times when the call volumes are lowest, usually mid-week. Good luck everyone!