NY unemployment system showing 'break in claim' error when reporting partial work hours

Yes! I've been dealing with the exact same thing. I worked 11 hours last week spread across 2 days, and when I certified it gave me that stupid break in claim message. The new system is completely broken. I'm pretty sure they updated something in September that messed everything up.

I had this exact problem and was about to lose my mind after trying to call 50+ times. Then I found this service called Claimyr (claimyr.com) and it was a game changer. They call NY unemployment for you, wait on hold, then connect you when an agent picks up. Talking to an agent got my $ unlocked so fast - they fixed my issue in like 5 minutes once I actually got through. Check out their explainer video: https://youtu.be/Rdqa1gKtxuE

Try entering it as 3 days worked with the 12 hours. The system gets confused if you put 0 days but report hours. I had the same issue back in July and that's what fixed it for me. The system is super picky about how you report partial work.

I've been getting this too! The break in claim message started showing up right after they updated their system. The NY unemployment website is such a joke - they can't do anything right 🤡

There's actually a workaround for this. The system is glitchy with how it handles partial days. Try this: - Log in during non-peak hours (early morning is best) - When certifying, report each day individually (even if 0 hours) - For days you worked, make sure to round UP to the nearest hour - If it still gives you the break in claim error, wait 24 hours and try again If none of that works, you unfortunately WILL need to call them. I spent 3 weeks trying to fix this online before I finally got through on the phone. The agent told me there was a system-wide issue with partial claims after the September update that they're still working on fixing. If you need to call and can't get through, I highly recommend claimyr.com - they'll wait on hold for you and call when an agent picks up. It was the only way I could actually get someone on the line after days of trying. The good news is that once an agent fixes it, you'll get all your back payments at once. But you DO need to get it fixed or your claim will remain broken.

You need to call them. This happened to me too and it's because of some glitch in the system that's triggering a break in claim message even when there isn't one. No way to fix it online.

The problem is how they define "days worked" in the new system. If you worked any part of a day, you have to count it as a full day even if it was just 2 hours. So for 12 hours across 3 shifts, you need to enter it as 3 days worked. DONT enter 0 days if you actually worked - that's what triggers the error.

So tired of NY unemployment's constant system "improvements" that just break everything 🙄 I swear they do this on purpose to make people give up on claiming

BTW when you call them (and you will have to call), make sure you have all your work history for the last few weeks ready. They'll ask for exact dates, hours, and pay for each day. If you don't have it ready they'll make you call back.

Same issue here. Been getting the break in claim message for two weeks ever since they "updated" the system. NY unemployment is a disaster and nobody picks up the phone. I've tried calling over 30 times.

Check if u have any outstanding docs they need. Sometimes the break in claim message is their way of telling u they need additional info. Go to ur documents section and see if anything is pending.

Did u try logging out, clearing cookies/cache, and logging back in? Sometimes the NY unemployment site just gets stuck in a weird state and needs a refresh. Worked for me once when I had certification issues.

i had that happen to me too. ended up having to wait on hold for 3 hours to talk to someone. they said their system update in sept broke a bunch of partial unemployment claims and they have to fix them manually. ur not gonna be able to fix it yourself no matter what u try

I'm dealing with this exact same thing and it's so frustrating. The system worked fine until their "upgrade" and now nothing works right. Classic NY unemployment office mess 🤦‍♀️