NY unemployment direct deposit missing after October certification - system showing wrong date

I had the EXACT same issue last week! The system was showing my old certification date but not processing the new one. After trying to call for 3 days (impossible!), I finally used this service called Claimyr that got me through to an actual NYSDOL rep in about 20 minutes. Their site is claimyr.com and they have a demo video here: https://youtu.be/Rdqa1gKtxuE Turns out there was a system-wide glitch that affected a bunch of people who certified on the 31st and then again in January. The agent had to manually override something in my account, and my payment showed up 2 days later. Definitely worth getting through to someone.

same problem here. certified on the 6th, nothing yet and website shows wrong date. tried calling like 8 times yesterday nobody answers

There's definitely a technical issue with the NYSDOL system right now. I've seen several posts about this same problem across different forums. The certification dates are displaying incorrectly for many users who certified between Dec 31 and Jan 8. My suggestion: 1. Take screenshots of your certification confirmation (if you have it) 2. Check your payment history tab, not just the main page 3. Try to reach an agent through the phone system 4. If you can't get through, use the message system in your online account - be very specific about the dates and the issue In my experience, these technical glitches usually resolve within 5-7 business days, but it's better to be proactive about it rather than waiting.

lol why am i not surprised the system is broken AGAIN. happens every single time theres a holiday or start of new quarter. you'd think with all the money they spend on "upgrading" the system it would actually WORK!!

This happened to my brother too! He got his money yesterday though and he certified on the 6th. Maybe check your bank account to see if it went through anyway?

Update for everyone: I just spoke with someone at NYSDOL (finally got through after trying repeatedly during non-peak hours). They confirmed there IS a system issue affecting certifications made between December 30th and January 8th. The technical team is working on it, and they expect all payments to be processed by this Friday. You don't need to recertify - doing so might actually complicate things further. They're aware of the issue with the dates showing incorrectly in the system. If you don't receive your payment by Friday, then you should contact them again. But for now, they're asking for patience as they work through the backlog.

Quick update - my payment just came through this morning! Seems like they're starting to fix the system issue. For anyone still waiting, hopefully yours will arrive soon too!

For anyone still dealing with this: I work with a community assistance program, and we're seeing this issue affect quite a few people. The NYSDOL is processing these delayed payments in batches based on certification date. If you certified on the 7th like the original poster, you should see your payment by tomorrow or Friday at the latest. The technical issue was related to the system not properly recognizing certifications that crossed the calendar year boundary. It's something they've actually encountered in previous years as well. One important note: make sure your direct deposit information is current and accurate. Some people have had their payments delayed further because they changed banks recently but didn't update their profile.

I'm having a similar issue but mine says I've exhausted my benefits?? But I've only been collecting for 8 weeks! Does anyone know if this could be related to the same glitch? I'm freaking out because I have no idea what's going on and I NEED this money for my car payment!!