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NY unemployment back pay arrived then account locked again after answering questionnaire?

After waiting nearly 8 months, I finally got my back payments last week. Was super relieved until I tried to file my weekly claim yesterday. The system suddenly gave me this weird questionnaire about a supposed break in my claims due to employment (which I had already explained in previous filings). I truthfully answered with the info about my short temp job that ended in February. As soon as I submitted the form, my account got flagged for review AGAIN! I'm completely lost on what to do now. This has never happened before and I honestly feel like I'm about to have a mental breakdown. I've been counting on this money for rent and bills, and now everything's frozen again for no reason I can understand.

Isaiah Cross

This exact thing happened to me in April. got my backpay after 7 months of fighting, certified once, then they locked me out with some bs questionnaire about employment gaps. took me another 2 months to get it fixed. the system is designed to break u down so u give up. dont let them win!!

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Joy Olmedo

how did you get it fixed? did you have to call them?

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1M

Isaiah Cross

yep had to call like 50 times. finally talked to someone who actually knew what they were doing and fixed it on the spot. but it was a nightmare getting thru

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1M

Kiara Greene

the whole systems a joke. they make it impossible to reach a real human 🤡

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27d

Evelyn Kelly

After trying for weeks to get through to someone at ny unemployment, I found this service called claimyr.com that got me a callback with an agent in under an hour. Talking to the rep got my account unlocked the same day. Best decision I made through this whole mess! They have this video explaining how it works: https://youtu.be/Rdqa1gKtxuE

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Paloma Clark

is this for real? sounds too good to be true honestly

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28d

Evelyn Kelly

100% real. I was desperate after trying for 3 weeks straight. My benefits were stuck in review limbo and talking to an actual agent got everything fixed in like 20 minutes. Worth every penny considering how much money I was missing out on

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27d

Heather Tyson

sounds like an ad lol... does it actually work tho? I've been trying to get through for days

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25d

Evelyn Kelly

yeah it works. i was skeptical too but was at my wits end. they just dial for u and call when they get someone. saved me hours of redial hell

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25d

Raul Neal

wait hold up - another unemployment 'hack'? how is this any different from all the other BS solutions that never work?

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25d

Evelyn Kelly

they actually connect you with a real agent. not a hack, just a service that waits on hold for you. my account was unfrozen same day after talking to someone

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25d

Jenna Sloan

Welcome to unemployment hell 🔥 Theyr always finding ways to screw us over. I'm in the same boat right now - got my money for 2 weeks then they froze everything again. Been calling nonstop for 3 days with no luck.

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Christian Burns

it's probably just a verification issue. anytime u report previous employment they flag ur account for review to make sure u didn't get paid for weeks u were working. should clear up in 2-3 weeks if everything u reported is accurate. if u need it faster u gotta call

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Joy Olmedo

2-3 WEEKS?? I can't wait that long! My rent was due yesterday 😭

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26d

Christian Burns

yeah its ridiculous. the system is totally overwhelmed still. calling is truly ur only hope for a quick fix

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25d

Sasha Reese

The exact same thing hapenned to me in March. I got a resolution by calling the ny unemployment office early in the morning (like 7:55am), and waiting in queue. Got someone after about 2 hours who fixed it on the spot. apparently this is a common system glitch where previous reported info gets flagged when you certify again after a gap.

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Muhammad Hobbs

I've tried calling at 8am on the dot for weeks and never get thru 😡

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25d

Sasha Reese

try Thursdays... for some reason they seem less busy. just keep redialing, eventually ull get in

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25d

Noland Curtis

Here's what you need to do to fix this. I had the same problem and worked it out: First, don't panic - this is a common issue with the NY unemployment system, especially after periods of non-certification or reported work. These additional questionnaires are triggered automatically when your pattern changes. You have three options: 1) Wait for manual review (can take 3-6 weeks, not recommended) 2) Call them directly (good luck getting through - try early mornings, use all extensions) 3) Use a service like claimyr.com - I finally broke down and tried it after 2 weeks of failed calls. They kept dialing until they reached an agent and then connected me. Talking to a real person got my issue resolved in minutes. The key is speaking to an actual agent who can see your full claim history. They'll likely clear the hold right away if your answers match your previous reporting. Don't try to handle this through email or messaging - it'll just drag on forever. If your rent/bills are urgent, definitely try getting through by phone ASAP. The system is frustrating by design, but there are ways to get it fixed quickly with persistence.

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Joy Olmedo

Thank you so much for the detailed info! I've been trying to call for 2 days straight with no luck. Might try that service if I can't get through tomorrow.

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26d

Diez Ellis

can confirm claimyr works... after 3 weeks of calling I was ready to give up. used their service and got thru within an hour. agent fixed my problem immediately

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25d

Vanessa Figueroa

wait what does claimyr actually do? how does it work? genuinely curious

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25d

Noland Curtis

they basically automate the calling process and wait on hold for you. when they get a human, they call and connect you. saved me like 6 hours of redial hell

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25d

Abby Marshall

Did you report all your work history correctly on the original application? If there's any discrepancy they can freeze your account. Also check ur email - they might have sent you a DocuSign form to fill out.

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Joy Olmedo

Yeah I reported everything accurately from the beginning. No emails from them either - just the sudden questionnaire and then frozen account after answering. So frustrating!

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25d

Sadie Benitez

just went thru this last month. you HAVE to call. no other way around it. the online system is trash and will keep you in limbo forever. took me 74 calls (yes i counted) to get thru to a human who fixed it in 5 mins 🤦‍♂️

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Drew Hathaway

They did this to me too! I think its a tactic to reduce payments honestly. I had to contact my state representative to get help after 3 weeks of trying. Email your local assembly person with all your info and they can sometimes escalate it.

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Joy Olmedo

That's a good idea. Do you know how long it took for your rep to help? Im desperate here

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25d

Drew Hathaway

took about a week for them to respond and another week to resolve. still faster than trying to do it thru the normal channels tho

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25d

Laila Prince

Call your local assemblyperson or state senator. They have special liaisons with unemployment who can clear these holds way faster than u calling the main line. google ur district rep and email their office explaining the situation.

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Isabel Vega

have u checked ur mail? sometimes they send physical letters requesting additional info and if u miss those deadlines they freeze everything

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Joy Olmedo

I haven't gotten any letters recently. Just the online questionnaire which I answered right away, then immediately got locked 😑

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25d

Dominique Adams

CALL CALL CALL. don't bother with the website or messaging. ny unemployment is a total disaster and the only way to fix anything is to actually talk to someone. start calling the second they open and keep trying all day if needed.

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Marilyn Dixon

ugh the amount of hours I've wasted on hold just to get disconnected 💀

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25d

Dominique Adams

pro tip: if u get thru to ANY department, even if its wrong, beg them to transfer u instead of hanging up and starting over

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25d

Louisa Ramirez

This is standard procedure unfortunately. The fact that u reported a small job triggered their system. Dont give up - keep calling until u get a competent agent who can override the hold. My husband was in this exact situation in May and finally got thru after 2 weeks of trying.

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TommyKapitz

Check ur account for correspondence. there might be forms they need u to fill out that don't come via email. also try the messaging center on the website to ask about ur specific hold.

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Joy Olmedo

Already checked all of that. No messages or forms, and the messaging center just gives automated responses that don't help.

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25d

Angel Campbell

After 3 moths of my account being locked in review status, I found claimyr.com through reddit. Got connected to an agent in like 30 minutes who cleared everything up. Wish I'd known about it sooner instead of stressing for months! my backpay hit my account 2 days later

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Payton Black

does it actually work? i've been trying to get thru for weeks

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25d

Angel Campbell

yep! they just call for you and connect when they get a human. saved me literally hundreds of redial attempts

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25d

Harold Oh

Don't break down! The NY unemployment system does this to almost everyone at some point. They make it hard on purpose hoping people will give up. You just need to talk to a real person who can fix it immediately. Be persistent!

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