Weird questions about break in claim during NY unemployment certification - I never stopped claiming?

Yeah, this happened to me last month! The system randomly thought I had a break in claim even though I certified every single week without fail. It's some kind of glitch in their system. What I did was call them and explain the situation. The rep told me their system sometimes flags accounts for no reason. They fixed it on their end.

After months of trying to call NY unemployment with ZERO luck, I tried this service called Claimyr.com that actually connects you with a live agent! They basically do the calling and waiting on hold for you, then connect you when they get someone. Talking to an agent got my benefits flowing again within 48 hours after being stuck for weeks. It was the only way I finally got my issue resolved with the weird claim break questions. They even have a YouTube video explaining how it works: https://youtu.be/Rdqa1gKtxuE

This exact thing happened to me! I bet what happened is that you missed a week of certification at some point and didn't realize it. When there's a gap of even one week, their system treats it as a break in claim and asks all those extra questions. Check your payment history to see if there's a week missing.

The exact same thing happened to me too!!! It's because there was a system maintenance they did recently. My friend works at NYSDOL and said they updated something in the backend and it's causing these weird glitches for people who have been on unemployment for more than 3 months. Just call them and they can fix it for you.

I had this problem and it turned out I had actually missed a week of certification without realizing it. Check your payment history and see if there's a gap. If there is, that's why the system thinks you had a break in claim. You should be fine though, just answer the questions honestly. Your payments might be delayed by a couple days but they'll still come through.

THE NYSDOL SYSTEMS ARE COMPLETE TRASH!! This is like the 5th weird glitch I've experienced since filing. One time it randomly asked me if I moved to Alaska (I've never even been to Alaska lol). Another time it said I had applied for benefits in 2 different states at once (I didn't). Their system is held together with duct tape and prayers.

Hey I'm an ex-employee of NYSDOL (won't say more for obvious reasons 👀). This is a known issue in the system that happens when their software does an update. The database sometimes loses track of consecutive weekly claims and thinks you had a gap. As long as you answer the questions accurately, your benefits should continue normally. The system is checking if you returned to work during a perceived gap. Since you didn't, just enter 'no' for return to work and leave the EIN field blank or put your previous employer's info again.

Look your best bet is to CALL THEM ASAP. Don't trust what random ppl say on reddit. This could be something serious that affects your benefits. I had a weird system error last month and ignored it thinking it would resolve itself. Ended up with a 3-week gap in payments that I'm still fighting to get back.

Here's what's actually happening (unemployment counselor here): When the system detects ANY irregularity in weekly certifications – even something as small as certifying at an unusual time of day or using a different device – it can trigger these break-in-claim questions. It's an automated fraud prevention measure that was implemented after the massive fraud cases during the pandemic. The good news is that it's usually just a verification step and doesn't mean anything is wrong with your claim. The best way to handle it is to: 1) Answer truthfully based on your actual situation 2) If you haven't returned to work, you can enter your original layoff date again 3) For the EIN, use your last employer's number if you have it, or leave it blank if allowed 4) Most importantly, CALL THEM if your payment doesn't process within 3 business days These verification steps are annoying but ultimately protect the system from fraud. If you need to speak to someone, I've had multiple clients use claimyr.com to bypass the phone wait times completely. It's much faster than trying to call directly. Hope this helps!

Its there stupid system glitching again 😤 i swear they do this on purpose to try to trip people up. Just call them and tell them what happened, they can override it in there system

If you miss even ONE SINGLE DAY in the certification window, this happens. The system is super unforgiving. You absolutely need to call and speak to a tier 2 specialist (not just any regular agent). Ask for a supervisor if they try to brush you off.

This sounds exactly like what happened to me in December. It's a glitch in their system. If you need to get ahold of them, start calling at 7:55am and keep hitting redial. It took me 47 attempts but I finally got through right at opening time. The break in claim thing happened to me when there was a NY state holiday that fell on a Monday - for some reason their system thought I had stopped claiming.

i had this same issue. the NY unemployment system thought i had a break in my claim even tho i had been certifying every week without fail for months. i ended up calling and waiting on hold for 3 hours just to be told it was a system glitch. my payment was delayed for about 4 days but eventually came through. so frustrating how broken their system is 🤦‍♀️

Don't worry! This happened to me and turns out it was just a system update that triggered these questions for anyone who's been on unemployment longer than 13 weeks. Just answer the questions accurately (if you haven't returned to work, then say no) and your payment should process normally. Mine was delayed by one day but then came through fine.

Why don't you ppl ever search the subreddit before posting? This EXACT question has been asked like 37 times in the last month. The answer is always the same - it's a system glitch that happens around quarterly review time, just answer honestly and you'll be fine. 🙄

I work for an employer services company. This is definitely related to quarterly wage reporting. At the end of each quarter, employers submit wage reports. If there's ANY discrepancy between what employers report and what claimants certify, these verification questions get triggered. Even something as small as a date format difference can cause it.

tbh the whole ny unemployment system is just one giant dumpster fire 🔥 i've had so many random glitches over the past year and a half on UI. one time it randomly asked me to verify my identity AGAIN after i'd already been receiving benefits for 6 months. another time it said i had excessive earnings when i literally had ZERO income that week. you just gotta keep calling until you get someone who knows what they're doing.

check ur email!!! sometimes they send u a message through the system but dont actually notify u. log into ur account on a computer (not mobile) and check for messages. bet they sent u something about needing additional info.

DOL employee here (not in NY but another state with the same system). There are a few reasons this happens: 1. Most likely: their system does quarterly reviews and sometimes flags accounts for verification even if there's no actual break 2. If you certified later in the day than usual (like evening vs morning), some systems flag this as unusual activity 3. If you used a different device or IP address to certify 4. Random selection for fraud prevention Just answer the questions accurately based on your real situation. If you haven't returned to work, say no. If it asks for an EIN, you can usually leave it blank if you haven't worked anywhere new. If your payment doesn't come through within 3-4 business days, then you need to call. But 9 times out of 10, this resolves itself without any problems.