Is ID.me verification now required to update NY unemployment direct deposit info? (System says verification mandatory)

I'm trying to update my direct deposit info on the NY unemployment website, and I've run into something new. When I go to "My Account Services" and try to click on "Update My Personal Information," the system says I need to verify my identity with ID.me first. The page specifically states: "Since these changes may affect the deposit of your benefits, the receipt of important information, or the amount of your payment you must verify your identity before proceeding. When you click Update My Personal Information below you will be taken to ID.me to verify your identity." I've claimed benefits already for this week, and I can see other options like: - "Inquire about your payment history" - "View Payment History" - "Update my personal information" (which requires ID.me verification) - "Get your NYS 1099-G" The system says I can use this system to: - Cancel or register for direct deposit - Make changes to my bank information if I have direct deposit - Change my address or tax withholding options It mentions that this online system is available between 7:30 am to 7:30 pm Monday through Thursday, 7:30 am to 5:00 pm Friday, all day Saturday, and Sunday until 7:00 pm. The page also says: "Most verifications can be completed in a matter of minutes. You should be redirected back to this application after verifying. If you are not redirected, return to https://applications.labor.oy.gov/Individual, log in again, and finish filing your claim." It specifically tells me NOT to call the Department of Labor for identity verification, saying: "Please do not call the Department of Labor to verify your identity. Our Telephone Claims Center cannot assist you with this step you must verify through the ID.me process." The page does say "ID.me is a trusted, secure service used by various federal and state government agencies. For more information about ID.me, visit https://on.ny.gov/IDmeSupport." I've never had to do this before when making changes. Does everyone have to do this verification thing now? I'm a little paranoid about giving more personal info after hearing about all those unemployment fraud cases last year. Has anyone done this ID.me verification? Is it safe or is this some kind of glitch in the system?

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36 comments

Fidel Carson

OK SO HERES WHATS HAPPENING (sorry for caps but I see this question like 5x a day): NY unemployment added ID.me verification last year for ALL account changes related to money. This means: - Changing direct deposit info - Updating banking details - Changing tax withholding - Requesting payment reissue It's 100% legitimate and required. They didn't announce it very well which is why everyone gets confused. I had to help my mom do it and it took maybe 15 mins total. If you're having trouble with the verification, you can: 1) Try a different device 2) Make sure your ID isn't expired 3) Use better lighting 4) Request a video call with an ID.me rep if the automated system fails And if all that fails and you need to talk to someone at unemployment directly, I recommend using Claimyr.com - it's the only reliable way I've found to actually get through to a live person. Getting someone on the phone fixed like 90% of my issues. Hope this helps! 💯

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- 25d