Filed for NY unemployment in December but stuck in investigation limbo - can't reach anyone

Been trying that for weeks 😭 Usually just get an automated message saying they're experiencing high call volume and to try again later...

Try calling from a different phone number if u can! Sometims they block numbers that call too much (happened to me

This early morning trick hasnt worked for months. They changed their system so it just puts u in a queue no matter when u call.

sounds too good to be true... did it actually work? has anyone else tried this?

100% worked for me. It's literally just a service that does the calling and holding for you. My claim was stuck for WEEKS and after talking to an agent, they fixed it in 10 minutes. Crazy how one phone call can make all the difference.

wait hold up - another company promising to solve the unsolvable unemployment system? 🤔 what's the catch here?

No catch that I found. They call, wait on hold (sometimes HOURS), then call you when they get a human. Saved me literally days of my life on hold. My benefits started coming 3 days after I finally talked to someone.

I've been burned by so many of these 'miracle solutions' before... what makes this different from all the other scams out there?

It's not a miracle solution - they don't do anything with your claim. They just get you connected to an actual DOL agent so YOU can handle your own claim. That's what makes it different - they just solve the impossible phone game.

I hadn't thought of that! Do you just look up who your local rep is and email their office?

Yep! Google "who is my state representative ny" and put in your address. Then go to their website and there's usually a form for constituent services. Make sure to include your claim # and contact info.

I tried this and my rep never got back to me 💀

You gotta be persistent. Call AND email. Some are better than others.

Thank you SO much for this detailed info! I'm going to try contacting my state rep tomorrow. Any other tips for when I actually get someone on the phone?

When you get someone on the phone, be super specific about dates and what's happened so far. Ask them to note in your file that you called. And ALWAYS get their employee ID or name. Makes a huge difference for follow-up calls.

This is the most helpful thing I've seen on here in months! 👏

WTFFFFF that's insane! Did you ever get the rest of your money???

still fighting for it. they keep saying "it's being processed" but nothing ever happens

THIS!!! So many people stop certifying while waiting and then lose out on weeks of benefits!

I've been certifying every single week without fail. Good to know I'm doing something right at least.

can confirm this works! they responded to my DM within 2 days when i couldnt reach anyone by phone for weeks

This is actually good advice. Social media teams have direct lines to claim specialists.

Yup. I read they lost like $11 billion to fraud during the pandemic so now they're being super strict with everyone.

classic case of punishing everyone for what a few people did

actually its more like they got exposed for how bad their system is and now they're overcompensating 😂

bruh 14k?? 😱 i woulda passed out when that hit my account lol

ngl i cried when i saw it. had maxed out all my credit cards waiting.

vibes and prayers 💀💀💀

fr though its wild how they act like we can just wait indefinitely

What year is it, 1995? 😂 But for real, did this actually work for anyone?

Yes! Faxed a letter explaining my situation and got a call back 3 days later. There's online fax services if u dont have a actual fax machine.

This is so crazy it might just work. What number did you fax?

518-457-9378 - make sure to include your full name, phone, SSN (last 4 digits only) and claim ID