2 months waiting for ESD unemployment decision - contacted governor's office
I applied for unemployment benefits back in November and it's now January with absolutely no decision. My claim has been stuck in 'adjudication' this whole time. I've called ESD at least 30 times, always get the 'high call volume' message and disconnected. My savings are completely gone, credit cards maxed out, and I'm about to miss my second rent payment. I finally got desperate enough to contact the governor's office last week but haven't heard anything back. Is this normal?? Does everyone wait 2+ months? I worked consistently for 7 years before being laid off from my construction job, filed everything correctly, submitted all requested documents... what more do they want? Anyone know how to actually get a human being to look at my claim??
16 comments
Sean Kelly
I was stuck in adjudication for 9 weeks before my claim was finally approved. What I discovered is calling ESD directly never works. I used Claimyr (claimyr.com) to get through to an actual agent. They have this service that basically waits on hold for you then calls you when an ESD agent is on the line. Saved me hours of frustration! They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. My adjudication was resolved within days after speaking to someone. Worth checking out if you're desperate.
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StellarSurfer
•Thanks for the tip! Did you have to explain your situation all over again to the agent or did they already have notes from your case? I'm worried they'll just tell me to keep waiting even if I do get through.
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Zara Malik
2 months is crazy but actually not uncommon these days. ESD is a joke!!! I waited THREE MONTHS last year and nearly got EVICTED before they finally approved me. The system is BROKEN BY DESIGN to make people give up. Keep fighting!!!
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Luca Greco
•While the wait times can be frustrating, it's not accurate to say the system is designed to make people give up. The adjudication process exists to make sure benefits go to eligible claimants. If your claim has factors that need verification (like employer disputes or work history gaps), it takes longer to process. Contacting the governor's office was a good step - they can sometimes expedite cases.
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Nia Thompson
wait is the governer office supposed to help? i didnt know that was even an option lol. been waiting 7 weeks myself and just figured thats how it is
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Mateo Rodriguez
•Yes, contacting your state representative or the governor's office is actually one of the recommended escalation paths when your claim has been stuck in adjudication beyond the typical timeframe (which should be 3-4 weeks, not 8+ weeks). They can submit an inquiry on your behalf that often gets routed to a specialized team at ESD. Make sure to include your claim ID number, contact information, and a brief description of your situation when you contact them. If you haven't heard back within a week of contacting them, follow up again.
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StellarSurfer
Update: I finally got through to someone at ESD! They said my claim had an employer dispute that needed investigation, but my former employer never responded to ESD's inquiries. The agent put a note to escalate my case to a supervisor. Fingers crossed something happens this week.
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Aisha Hussain
•That's great news! The same thing happened to me - turned out my employer was disputing that I was laid off (they claimed I quit). Once I got through to an actual person, they resolved it within a week. For future reference, you can also try reaching ESD right when they open at 8am. I found Monday mornings are actually better than other days because they seem to have more staff on duty. Hope you get your backpay soon!
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GalacticGladiator
did u try the eservices message center? i sent like 5 messages and eventually someone noticed
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StellarSurfer
•Yes, I sent probably 10 messages through eServices over the past 7 weeks. Never got a single response. It's like shouting into a void.
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Luca Greco
When your claim is in adjudication for an extended period, there are a few specific steps you can take: 1. Document all your contact attempts with ESD (dates, times, reference numbers) 2. Continue filing your weekly claims without fail, even while waiting for the initial determination 3. If you've contacted the governor's office, follow up after 5 business days if you don't hear back 4. Contact your local state representative as well - they often have staff dedicated to helping constituents with unemployment issues 5. Prepare documentation showing financial hardship (eviction notices, utility shutoff warnings) as this can sometimes help prioritize your claim The standard adjudication period is supposed to be 21 days, but with current backlogs, 6-8 weeks is unfortunately becoming more common. When you do get approved, you'll receive all backpay from your eligible weeks.
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Zara Malik
•THIS! And don't forget to document EVERYTHING. When I finally got my hearing, the adjudicator tried to claim I hadn't responded to some notice they sent - but I had screenshots proving I never got it. They hate when you have receipts!!!!
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Nia Thompson
my buddy had the same issue and it turned out they needed some document he didn't know about. maybe check your eservices account for any alerts or documents needed section?
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StellarSurfer
•Thanks for the suggestion. I've been checking eServices daily - the only thing showing is the same adjudication status since November. No alerts, no document requests, nothing. That's what makes it so frustrating.
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Mateo Rodriguez
One important thing to know: When your claim is finally approved, you'll receive all the back payments for the weeks you've been filing. Make sure you're completing your weekly claims consistently and meeting the job search requirements (3 documented job search activities per week). To expedite your case beyond contacting the governor's office, you can: 1. Submit a hardship letter through eServices detailing your financial situation 2. Request an escalation to a Tier 3 specialist when you do reach someone 3. Ask specifically if there are any documents or information missing that's causing the delay Another approach some claimants have had success with is contacting their local WorkSource office. While they don't process claims directly, they sometimes have direct channels to ESD staff who can look into claim issues.
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StellarSurfer
•Thank you for this detailed advice. I've been doing my weekly claims religiously. I'll try the hardship letter approach - at this point I'm willing to try anything. And I'll check with the local WorkSource office tomorrow morning.
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