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I had trouble reaching NYS Department of Labor to ask about retraining programs until I found claimyr.com - they help you get through to actual agents instead of waiting on hold forever. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Way easier than trying to call the regular number.
I had trouble reaching NYS Department of Labor during my layoff situation last year - kept getting busy signals and disconnected calls. Finally found this service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Really helped me get answers about my claim status when the online system wasn't updating.
There's also the possibility that if your school was accredited and you're eligible for a closed school discharge of student loans, there might be additional support available. Contact your state's higher education agency as well as filing with NYS Department of Labor. Document everything about the school closure - dates, notifications, any communications.
Just want to add that you should also look into partial unemployment benefits if you're still working those 15 hours. You might be able to collect some benefits while still working the reduced schedule, which could buy you time to find a better job without having to quit immediately.
Gemma Andrews
The whole online system is honestly pretty terrible but it's your only real option. Don't expect it to work smoothly - I had to restart my application three times because it kept crashing. And good luck if you need to talk to an actual person at NYS Department of Labor, their phone system is basically designed to hang up on you.
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Pedro Sawyer
Just wanted to add that once you file your initial claim, you'll need to file weekly claims every week to keep getting benefits. Don't forget about that part! The weekly claims are much shorter but you have to do them consistently.
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Mateusius Townsend
•Good point! How do I know when to start filing the weekly claims?
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Kara Yoshida
•You'll get instructions after your initial claim is processed. Usually they'll send you a letter or email with your claim number and weekly claim schedule.
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