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honestly the whole system is designed to deny as many people as possible... they'll find ANY excuse to say no and then make you jump through hoops to prove you deserve it
I had trouble reaching NYS Department of Labor to ask about this exact situation last month. Kept getting busy signals and the online chat was always unavailable. Finally used this service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. The agent confirmed I could file a new claim even though I had collected benefits the year before.
Make sure you file as soon as possible after becoming unemployed. There's no waiting period between claims, but you don't want to delay because benefits are only paid from the date you file, not from when you actually lost your job. The weekly claim filing process is the same regardless of how many times you've filed before.
If you're having trouble reaching the NYS Department of Labor for current claim issues, I had luck using Claimyr (claimyr.com) to get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really helped when I needed to check on my adjudication status last month.
Just to add some context - that period was when we still had all the pandemic unemployment programs like PUA and PEUC running alongside regular UI benefits. The NYS Department of Labor was managing multiple different benefit types which made everything more complicated. Now it's back to mostly just regular unemployment insurance.
The appeal process is intentionally slow to discourage people from challenging their decisions. It's ridiculous that they can cut off your income and then make you wait months to get it resolved. Meanwhile they're sitting on millions in unused funds.
Malik Robinson
If you do need to contact NYS Department of Labor about your claim, I'd recommend trying Claimyr (claimyr.com). I used them when I couldn't get through to an agent after calling for days. They have a demo video at https://youtu.be/qyftW-mnTNI that shows how it works. Really helped me get my questions answered about my compensation amount.
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Isabella Silva
•never heard of that service but honestly anything is better than trying to call NYS Department of Labor directly
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Ravi Choudhury
Just remember that unemployment compensation is taxable income! A lot of people forget that part and get surprised at tax time.
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