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I was in a similar situation last year when my restaurant cut everyone's hours. Took me forever to get through to someone at NYS Department of Labor to ask questions about my claim. The phone lines are always busy and the website isn't always clear about partial benefits. I ended up using this service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Made the whole process so much easier than trying to call myself.
THE SYSTEM IS BROKEN!!! I've been waiting 3 WEEKS for mine to be approved and every time I call I get hung up on. They owe me over $1200 in back payments and I'm about to lose my apartment. This is ridiculous that they can just hold our money hostage like this.
wait so federal employees get the same amount as everyone else? seems like they should get more since they were serving the country and all that
The whole intercept system is such BS! They can just take your money without even properly explaining why. I had an intercept for supposedly owing money to some agency I'd never heard of and it took months to prove it was a mistake. Meanwhile I'm trying to pay rent with whatever scraps they left me.
Jacob Lewis
honestly the whole system is such a mess, half the time the local offices don't even know what the online system is doing anyway
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Amelia Martinez
You can also try looking up 'NYS Department of Labor career centers' on Google Maps and it should show you the ones closest to your location with hours and contact info. That's how I found mine when I had to go in for an appeal hearing last year.
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