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If you're having trouble reaching the NYS Department of Labor for current claim issues, I had luck using Claimyr (claimyr.com) to get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really helped when I needed to check on my adjudication status last month.
Just to add some context - that period was when we still had all the pandemic unemployment programs like PUA and PEUC running alongside regular UI benefits. The NYS Department of Labor was managing multiple different benefit types which made everything more complicated. Now it's back to mostly just regular unemployment insurance.
The appeal process is intentionally slow to discourage people from challenging their decisions. It's ridiculous that they can cut off your income and then make you wait months to get it resolved. Meanwhile they're sitting on millions in unused funds.
Had trouble getting through to NYS Department of Labor on the phone to ask about my benefit calculation. If you need to speak with someone about your specific situation, I used this service called Claimyr (claimyr.com) that helps you get connected to agents. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of calling and getting hung up on.
26 weeks goes by FAST trust me. i used up all mine last year when my restaurant closed down. the worst part is calling the NYS Department of Labor when you have questions - you literally cannot get through to anyone. i probably called 200 times and never spoke to a human being.
I had the same problem trying to reach someone at NYS Department of Labor about my adjudication issue. Someone on here mentioned a service called Claimyr that helps you get through to agents. I tried it and actually got connected in like 10 minutes - couldn't believe it worked. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me weeks of frustration trying to call myself. Check out claimyr.com if you need to talk to someone there.
Just want to add that the 26 weeks can be extended during high unemployment periods, but that's pretty rare. Also make sure you file your weekly claims on time every week - if you miss a week you can't go back and claim it later. Set a reminder on your phone or something because its easy to forget.
Nia Thompson
I had trouble reaching NYS Department of Labor to ask about this exact situation last month. Kept getting busy signals and the online chat was always unavailable. Finally used this service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. The agent confirmed I could file a new claim even though I had collected benefits the year before.
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Mateo Rodriguez
•Never heard of that but might be worth trying if you can't get through the regular way. NYS Department of Labor phone lines are always jammed.
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Aisha Hussain
Make sure you file as soon as possible after becoming unemployed. There's no waiting period between claims, but you don't want to delay because benefits are only paid from the date you file, not from when you actually lost your job. The weekly claim filing process is the same regardless of how many times you've filed before.
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