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I had such a hard time getting through to NYS Department of Labor during the last recession - their phone lines were constantly jammed. If you need to speak with someone about your claim, I recently discovered this service called Claimyr (claimyr.com) that actually gets you connected to agents. They have a demo video at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of calling.
THE WHOLE SYSTEM IS RIGGED ANYWAY!!! They make it impossible to reach anyone and then act surprised when people can't navigate their bureaucratic maze. These economic cycles just give them more excuses to deny claims and make people jump through hoops.
THE WHOLE SYSTEM IS SO SLOW! I waited almost a month and had to call like 50 times before anyone would tell me what was happening with my claim. They act like they're doing you a favor when it's YOUR money you paid into the system!
The unemployment system reflects deeper economic problems. When there aren't enough good jobs that pay living wages, more people need unemployment benefits. But then politicians underfund the system and act surprised when it can't handle the demand. It's a vicious cycle that keeps working people trapped.
I think part of the problem is that the NYS Department of Labor system wasn't designed for the modern economy. Gig work, remote jobs, seasonal employment - none of that fits neatly into their categories. Then they wonder why claims get stuck in adjudication when people's work history doesn't match their outdated forms.
I'm dealing with the opposite problem - I think I was supposed to be on standby status but somehow got put on regular UI and now they're making me do job searches even though my employer said I'll be called back in March. Has anyone had success getting NYS Department of Labor to switch your claim type after it's already been filed?
You can request a status change but you'll need documentation from your employer confirming the expected return date. Call the NYS Department of Labor phone line, though getting through can be really difficult with their high call volume.
I had this exact same issue last year! Couldn't get through to NYS Department of Labor for weeks. Someone on here recommended claimyr.com - it's a service that helps you get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. I was able to get my claim status fixed within a few days of using their service.
wait so if im on standby i dont have to look for jobs?? ive been doing the work search thing for 3 weeks thinking i had to
Luca Bianchi
If you're having trouble getting through to NYS Department of Labor by phone to ask questions (their lines are always busy), I recently used a service called Claimyr that helped me reach an actual agent quickly. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of calling and getting busy signals when I needed to check my claim status.
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GalacticGuardian
•Interesting, never heard of that. How much does something like that cost though?
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Luca Bianchi
•They focus on the value of actually reaching someone rather than sitting on hold all day. For me it was worth it just to get real answers about my adjudication instead of guessing what was happening with my claim.
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Nia Harris
yeah file right away but be prepared for the runaround... NYS Department of Labor system is such a mess, took me forever to even get my account set up properly and then had issues with the weekly claims. just saying dont get your hopes up for smooth sailing
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