wait I thought you had to file for the waiting week during your first claim??? I never did that and now I'm worried I missed out on money

Just wanted to add that if you're still not seeing your waiting week credit after checking your payment history, you might want to look at your claim summary too. Sometimes it shows up there under "benefit weeks paid" or something similar. I had the same confusion when I first started filing - the system isn't super clear about how the waiting week works. But like everyone else said, it should definitely be there automatically after you've received a few payments. The good news is there's no deadline to worry about - it's not something you can "miss" requesting.

i actually got through to id.me by emailing support@id.me AND privacy@id.me AND security@id.me all in the same email. hit em from all angles lol. got a response within 24 hrs.

Going through this exact nightmare right now too! Been stuck in "pending identity verification" for 3 weeks with zero response from ID.me. The fact that they outsourced this critical step to a third party that completely ignores people is insane. I've tried emailing, calling, everything - it's like they don't exist. My benefits are completely frozen and I'm behind on everything. This whole system is designed to wear us down until we give up. Thanks for posting this - at least I know I'm not alone in this mess. Going to try some of these suggestions people shared.

My cousin went through this 2 years ago and said the most important thing was staying calm and sticking to facts during the hearing. Don't get emotional even if the employer's representative says things that make you angry.

I went through a similar appeal hearing last year for a misconduct denial and won without a lawyer. Here's what helped me: 1) Request all your personnel files from HR in writing - they're legally required to provide them in NY. 2) Document everything with dates and times - write down exactly what happened leading to your termination. 3) Get witness statements from coworkers if possible. 4) Review your employee handbook for the exact policies they claim you violated. The hearing was actually less intimidating than I expected - the judge asked questions and let both sides present their case. Focus on facts, not emotions, and be prepared to counter their version of events with specific details. Good luck!

Just wanted to follow up and mention I had success with my backdating request after using Claimyr to reach an agent. They processed my request on the spot and I received my backdated payments within 5 business days. Good luck with yours!

@Melissa Lin That's awesome news! I'm so glad the Claimyr service worked for you too. It's such a relief when you finally get through to someone who can actually help. The 7-10 day timeframe sounds about right - mine took about 6 business days total from when I made the request to when I saw the payments in my account. Make sure to keep checking your payment history online during that time period. Sometimes the payments show up there before you get any official notification. And if you don't hear anything after 10 days, definitely call back to follow up. Good luck with everything!

Thank you! I'll make sure to include all that info. I've put together a folder with everything from the past 5 quarters now. Feeling much more confident about submitting everything properly.

I'm going through the same nightmare right now! Been trying to call for over a week with no luck. Reading through all these responses has been incredibly helpful - especially the tips about scanning documents properly and the base period requirements. I had no idea about the alternative base period option, which might actually help me since I had higher earnings in my most recent quarter. Going to try both the Career Center visit and contacting my assembly member's office tomorrow. Thanks everyone for sharing your experiences - it's so frustrating that we have to rely on each other to figure out what should be clearly explained by the state!