Any update on your situation? Were you able to reach someone and get an explanation? For others reading this thread in the future, it's worth noting that NYSDOL now has specific requirements about reporting even the smallest amount of work or income during claim weeks. Missing even a few hours of part-time work can trigger an automatic forfeiture. The rules changed in late 2024 and they're being enforced more strictly in 2025.

So glad you got through and found out what happened! The address issue is incredibly frustrating - I've seen this happen to several people where they update their address online but somehow the system doesn't sync properly for mailed notices. It's like they're using two different databases or something. At least you have a clear path forward now with the rescheduled interview. Make sure to confirm your current address with the agent during the interview so this doesn't happen again. Wishing you the best of luck next week!

UGH the whole system is so frustrating!!! My claim has been awaiting processing for FOUR WEEKS now and every time I call they just say 'wait for a letter' but no letter ever comes. NYS Department of Labor is completely broken.

The "awaiting processing" status is totally normal for new claims, so don't panic! NYS Department of Labor has to verify your employment history, wages, and reason for separation before they can approve your claim. Since you were laid off from your warehouse job, that should be straightforward - layoffs are typically approved faster than other separation reasons. Make sure you have your employer's information handy in case they need to contact them for verification. The process usually takes 2-3 weeks, but can be longer during busy periods. Keep checking your account regularly for any updates or requests for additional information.

The weekly filing thing is such a pain but you really can't miss it. I set a phone reminder every Sunday to make sure I don't forget. Also make sure you're reporting any work you did that week correctly - even if it's just a few hours of freelance work, you need to report it or you could get an overpayment notice later.

Just wanted to add that you should also keep track of your job search activities when you file weekly. NYS requires you to make at least 3 job search contacts per week and you might get audited later where you have to provide proof. I keep a simple spreadsheet with company names, dates, and how I contacted them (online application, phone call, etc.). It's saved me from headaches when they requested documentation during my benefit year.

UPDATE: I finally got my interview call today!!! It's been exactly 17 days since they told me someone would call. The interview was super quick - just asked about my last employer, why I was let go, and verified my personal info. The interviewer said my payments should start processing in 24-48 hours. Fingers crossed!!!

I'm going through the exact same thing right now! Filed my claim two weeks ago and just got the "pending - interview required" status yesterday. Reading through everyone's experiences here is both helpful and terrifying lol. The wait times seem so unpredictable - some people get called in a week, others wait over a month. I'm trying to stay positive but it's hard when bills are piling up. Thanks everyone for sharing your timelines and tips about answering unknown numbers. Going to make sure my phone is always charged and ready!

Just make sure you understand what counts as 'work' too. Even if you do some freelance stuff or odd jobs, that all needs to be reported. NYS Department of Labor considers any work for pay as work, regardless of whether you get a W-2 or 1099 or just cash.

I went through this exact situation last year! The key thing to remember is that you have to report your work and earnings EVERY week when you file your claim, even if you didn't work that particular week. When you log into the my.ny.gov portal to file your weekly claim, there's a section that asks "Did you work or earn money this week?" - you answer yes and then fill out the details about hours worked and gross earnings. Don't overthink it - as long as you're honest about your part-time work, you'll be fine. The system will automatically calculate your partial benefit. And like others said, taking that part-time job while still looking for full-time work is actually encouraged by NYS Department of Labor!