Here's what you do: 1) Take a screenshot of your current claim info showing 0 effective days but benefit year still active 2) Keep certifying each week without fail 3) If no payment after 2 weeks, call them I went thru this in January. Everything worked out but I was sweating bullets thinking I'd lose my benefits. The ny unemployment system is so old and glitchy.

I'm in literally the exact same boat right now! Hit 0 effective days last week but my benefit year doesn't end until March 20th. It's so nerve-wracking when you see that zero but still have bills to pay. I've been reading through all these comments and it sounds like the consensus is to keep certifying and give it 2-3 weeks before calling. Really appreciate everyone sharing their experiences - makes me feel less alone in this confusing mess. Going to take screenshots of everything like Samuel suggested and just keep my fingers crossed the system sorts itself out automatically. Has anyone else noticed if there's a particular day of the week payments usually resume when this happens?

If the website isnt working right, try disabling all browser extensions and using incognito mode. The NY unemployment site has the worst security certificates and it conflicts with a lot of privacy tools. Just sharing what worked for me!

I feel your pain @Oliver - been there and it's absolutely maddening. After reading through all these responses, here's what I'd recommend trying in order: 1) Use claimyr.com like several people mentioned - seems to have the highest success rate based on the comments here, 2) Try calling from a different phone number in case yours got flagged as a "repeat caller", 3) Use Microsoft Edge or clear your cache/cookies before trying the website again, 4) Contact your state rep if the above doesn't work. The system is designed to wear you down, but don't let it. You've paid into this system and deserve your benefits. Hang in there! 💪

I remember needing to click some tiny text link at the bottom of a random page that said something like "Begin your unemployment insurance application" - it wasn't even a proper button! Look for small text links not just obvious buttons.

I went through this same nightmare last month! After ID.me verification, it took almost a week for the system to sync properly. The key is to log into labor.ny.gov (not the ID.me site) and look under "Unemployment Services" - but here's the catch: the button might be called something weird like "Apply for Benefits" or "Initial Claim" instead of "File a Claim." Also, try different browsers - their site is glitchy with some of them. If you're still stuck after trying all the suggestions here, honestly just use one of those callback services like Claimyr that people mentioned. I was skeptical at first but talking to an actual person fixed everything in 5 minutes that I couldn't solve in 2 weeks of clicking around their confusing website. Hang in there!

same boat here, got laid off last month and my benefits started pretty quick. just make sure you file your weekly claims on time or you'll lose those weeks forever

Sorry to hear about your layoff! I went through something similar a few months ago. One thing I wish someone had told me - when you file online, make sure to create your NY.gov ID account first before starting the unemployment application. It can save you time and prevent you from losing your progress halfway through. Also, have your social security card, driver's license, and last employer's info handy. The system can be glitchy sometimes, so don't get discouraged if it takes a few tries. You've got this!

took me 4 months to get approved w alternate base period but I got all my backpay. hang in there

Hey Ravi! The monetary determination letter is actually good news - it means you meet the wage requirements for benefits. Now you just need to wait for the eligibility determination where they review why you lost your job. Keep doing your weekly certifications even while waiting, and make sure you're doing your work search activities (3 per week in NY). If you get approved, you'll receive backpay from your claim date of 10/07/2024. The wait can be frustrating but you're on the right track! 👍