New York Unemployment

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  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO post tips & tricks to help folks.
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I went through this exact same situation about 3 months ago and it was incredibly stressful. My pending issue took 5 weeks to resolve and it turned out to be a simple wage verification delay. The key things that helped me: 1) I kept filing my weekly claims religiously even though nothing was happening, 2) I called first thing Monday mornings around 8:05 AM when they opened - had better luck getting through then, and 3) I documented everything including call attempts and times. When I finally got through to someone, they were able to expedite my case because I had all my paperwork ready. Hang in there - the back pay when it comes through will cover all those weeks you're waiting now. The system is frustrating but it does eventually work.

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This is really helpful, thank you! I'm glad to hear that 5 weeks is on the shorter side from what others are saying. I'll definitely try calling Monday mornings - I've been calling randomly throughout the week which probably isn't the best strategy. Did you have to provide any additional documentation when you finally got through, or was it mostly just waiting for them to verify things on their end?

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I'm dealing with the same nightmare right now - 4 weeks and counting with "pending issues" status. What's driving me crazy is that I can't get any information about what's actually causing the delay. I've tried the early morning calling strategy that others mentioned but still haven't gotten through to a real person. Has anyone had luck with reaching out to their local assemblyperson's office for help? I've heard they sometimes have direct lines to the Department of Labor that can help push things along. At this point I'm willing to try anything because like the original poster said, rent doesn't wait for bureaucracy to sort itself out.

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Yes, contacting your assemblyperson's office can actually be really effective! I did this when I was stuck in a similar situation and they have constituent services staff who deal with state agency issues regularly. They can't guarantee results but they do have direct contacts at the Department of Labor who can at least look into your case and tell you what's causing the delay. You can find your assemblyperson through the NY State Assembly website by entering your zip code. It's worth a shot since you've already been waiting 4 weeks - the worst they can say is no, but in my experience they're usually willing to help with unemployment issues since it's such a common problem their constituents face.

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Don't forget you can only collect for 26 weeks maximum in NY unless there's extended benefits. So even if you get $400/week, it's not indefinite. Also they tax unemployment benefits so factor that in when budgeting.

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Good point about the taxes. Do they take taxes out automatically or do I have to pay at the end of the year?

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You can choose to have 10% federal tax withheld when you file your weekly claim, or pay it all when you file your tax return.

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Just wanted to add that you should apply as soon as possible since there's usually a one-week waiting period before you start receiving benefits. Also, make sure you have all your employment history ready - they'll need details about your last employer, dates of employment, and reason for separation. The sooner you get your claim in, the sooner you can start getting those weekly payments. Good luck with your job search!

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UPDATE: Finally got through today! Turns out my account was flagged for a random quarterly review (just like some of you suggested). The agent was able to verify everything and release all my payments while I was on the phone. She said the money should be in my account within 48-72 hours. Such a relief! Thanks to everyone for your advice and support!

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Great to hear! This is exactly how these situations typically resolve. For future reference, these quarterly reviews happen automatically to a percentage of claims each quarter. It's frustrating that they don't notify claimants when their accounts are selected for review, but at least you got it resolved and will receive all your back payments.

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nice! glad u got it fixed

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Congratulations on getting it resolved! Your experience is really helpful for others going through the same thing. It's such a relief when you finally get through and realize it was just a routine review that they never bothered to tell you about. The fact that they can fix it instantly once you actually reach someone just shows how broken their communication system is. Hopefully your money shows up quickly - thanks for updating us with the good news!

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So glad you got this sorted out! I'm actually dealing with a similar situation right now - been waiting 2 weeks with no payments and the same "pending" status. Your post gives me hope that it's probably just another routine review. Did you have to provide any additional documents when you called, or did they just verify your identity over the phone? I'm preparing for when I finally get through so I want to have everything ready.

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honestly the nys department of labor system is such a mess that half the time they dont even know what theyre doing. i wouldnt worry too much about it just stop filing and move on with your life. if something comes up later deal with it then

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I just went through this exact situation a few months ago! You're right to be proactive about it. While you technically don't need to formally withdraw, I'd recommend calling the Department of Labor to report your return-to-work date just to have it on record. It took me about 45 minutes of calling to get through, but the agent was really helpful and noted my employment start date in the system. They said this helps prevent any potential overpayment issues and keeps your record clean for future claims. In the meantime, definitely stop filing your weekly certifications immediately - don't wait for the current one to process. Good luck with the new job!

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This is really helpful, thank you! 45 minutes on hold isn't too bad considering what I've been hearing about wait times. Did you have to provide any documentation of your new job when you called, or did they just take your word for the start date? I'm wondering if I should have my offer letter ready just in case.

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Just following up - were you able to resolve this issue? I ask because many other claimants are experiencing similar problems right now. There appears to be a systematic issue with payments following large back pay distributions in March 2025.

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Yes! Finally got it resolved yesterday. Used that Claimyr service to reach someone after failing for days on my own. Turns out there was a "program integrity review" flag on my account after the back pay. The agent cleared it and processed all my missed payments while I was on the phone. They said they should arrive in 2-3 business days. Also said this is happening to lots of people because they implemented a new verification system in February that's flagging accounts that receive large back payments. Thanks everyone for your help!

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Glad to hear you got it resolved! This is super helpful information for anyone else dealing with the same issue. It sounds like NYSDOL really needs to do a better job communicating when these "program integrity reviews" are triggered - people shouldn't have to stress out for weeks wondering if their benefits just disappeared. Thanks for updating us on what worked!

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