New York Unemployment

Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

just went through this whole mess myself and honestly the hearing was the easy part compared to dealing with the NYS Department of Labor phone system for months beforehand!! but yeah mine was about an hour and fifteen minutes. bring water because those conference rooms get stuffy

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I had my NYS DOL hearing about 6 months ago and it lasted right around an hour. The judge was pretty thorough but fair - they asked me to explain my side of the story, reviewed the documents I brought, and then asked a few follow-up questions. My former employer called in by phone which added maybe 15 minutes to the whole thing. I'd suggest blocking out 2 hours just to be safe with potential delays, but the actual hearing will probably be closer to 60-90 minutes. Make sure you have copies of any relevant emails, pay stubs, or documentation that supports your case. Good luck with your appeal!

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just had my baby 3 months ago - definitely apply for the paid family leave as soon as possible after birth! there's paperwork your doctor needs to fill out and it takes forever to process. also keep all your medical records organized because they might ask for additional documentation

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Congratulations on your pregnancy! I went through this same confusion when I was expecting my first child. Just to clarify what others have mentioned - you're absolutely right that regular NYS unemployment insurance won't cover maternity leave since you need to be "able and available" for work to qualify. However, New York does have great programs specifically for new parents. Paid Family Leave gives you up to 12 weeks at 67% pay for bonding time, and if you have pregnancy complications, Temporary Disability Insurance can help with recovery time. The key is understanding these are completely separate from the Department of Labor's unemployment system - they're administered through different channels. Start gathering your paperwork now and talk to your HR department about the process. Don't let the bureaucracy stress you out during this special time!

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To add some clarification: The NYSDOL payment system has specific processing windows. Claims are batched and sent to the payment processor, which then initiates the bank transfer. For most banks, if the DOL processes your claim in Tuesday's batch, it won't appear in your account until Wednesday. If you need to track exactly when your payment was processed, log into your account and check the "Payment History" section. There you'll see the exact date the payment was released, which helps predict when it will hit your bank.

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Just checked my payment history and it shows "payment released" for today (Tuesday), so sounds like I'll probably see it tomorrow. Mystery solved! Thanks everyone for your help!

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This is really helpful info! I'm new to NY unemployment and was wondering about the timing myself. Just to confirm - if I claim on Sunday before 7pm, I should expect payment on Tuesday? And if I miss that window, it gets pushed to Wednesday? Want to make sure I understand the schedule correctly since I'm still figuring out the best time to certify each week.

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UPDATE: My payment finally processed! It took 4 days but it's now showing as 'paid' in my payment history. For anyone else experiencing this issue, I ended up using the Claimyr service mentioned above and got through to an agent in about 45 minutes (after trying for days on my own with no success). The agent told me there was a system delay affecting a batch of claims from the 8/8 certification week, and they had to manually push mine through. Thanks everyone for your help and suggestions!

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Glad to hear it worked out for you! It's always good practice to keep documentation of these issues - screenshot your payment history showing the delay, save any correspondence, etc. This creates a paper trail if you have similar issues in the future. The system batch delay explanation makes sense - that's a common issue that happens a few times a year, unfortunately.

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SEE? They had to MANUALLY fix it - it wasn't going to resolve itself! This is exactly what happened to me. The system is totally broken.

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Just wanted to jump in here as someone who's been dealing with NY unemployment for almost a year now. I had a similar delay back in June - my payment was stuck on pending for 6 days and I was absolutely panicking. Like others mentioned, the phone system is basically useless unless you have hours to burn on hold. What I learned is that these batch processing delays happen more often than they should, usually when they're doing system maintenance or updates. The frustrating part is they never announce these delays ahead of time. I'm glad to see yours got resolved @Ravi! For anyone else dealing with this, definitely try the Claimyr service or contact your assemblyperson if waiting it out doesn't work. And always screenshot everything - I keep a folder of all my payment confirmations and certification records just in case.

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FINAL UPDATE: My benefits were approved and I just received my first payment! The agent was right - it took 4 business days after they manually linked my tax return to my unemployment claim. Such a relief. For anyone else dealing with this issue, definitely try to speak with a real person either in person or on the phone. The online system doesn't handle mailed documents well at all.

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Great news! Glad you got it resolved. This is a good reminder for everyone that persistence pays off with these systems.

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congrats! gonna tell my brother about this

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This is such a common issue and it's frustrating how many people get stuck in this loop! I went through something similar last year when I filed by mail due to identity verification requirements. The disconnect between the tax processing system and unemployment system is a real problem. For anyone else reading this thread who might be in the same boat - definitely keep all your USPS tracking receipts and proof of mailing. I learned the hard way that having documentation is crucial when you need to prove you submitted everything on time. Also want to echo what others said about being persistent with calling or visiting in person. The online systems just aren't designed to handle these edge cases properly, but the human agents can usually fix it once they understand the situation. Glad to see Callum got it resolved! Stories like this give me hope that the system can work when you find the right person to help.

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