FINAL UPDATE: My benefits were approved and I just received my first payment! The agent was right - it took 4 business days after they manually linked my tax return to my unemployment claim. Such a relief. For anyone else dealing with this issue, definitely try to speak with a real person either in person or on the phone. The online system doesn't handle mailed documents well at all.

This is such a common issue and it's frustrating how many people get stuck in this loop! I went through something similar last year when I filed by mail due to identity verification requirements. The disconnect between the tax processing system and unemployment system is a real problem. For anyone else reading this thread who might be in the same boat - definitely keep all your USPS tracking receipts and proof of mailing. I learned the hard way that having documentation is crucial when you need to prove you submitted everything on time. Also want to echo what others said about being persistent with calling or visiting in person. The online systems just aren't designed to handle these edge cases properly, but the human agents can usually fix it once they understand the situation. Glad to see Callum got it resolved! Stories like this give me hope that the system can work when you find the right person to help.

I'm in a similar situation trying to understand my old payment records! It's confusing when you see all these different program codes but at least we know it was all handled automatically by NYS Department of Labor.

I went through the same confusion when I was reviewing my old claims! What helped me was calling the NYS DOL customer service line and asking them to walk through my payment history with me. They were able to explain each program code - like PEUC (Pandemic Emergency Unemployment Compensation), PUA (Pandemic Unemployment Assistance), and FPUC (Federal Pandemic Unemployment Compensation which was the extra $300/$600 weekly). They also confirmed that as long as you were certifying properly each week, there weren't any special reporting requirements you missed. The transitions between programs were automatic based on your eligibility.

Wait, so you can actually quit and still get unemployment? I thought you had to be fired or laid off. This changes everything for my situation...

I work in HR and see these situations frequently. For childcare-related scheduling conflicts, NYS DOL typically considers it good cause if: 1) The schedule changes were not part of your original job terms, 2) You don't have reasonable alternatives for childcare, and 3) You attempted to work with your employer on a solution first. The 24-hour notice issue is particularly strong evidence since it's unreasonable to expect parents to arrange childcare that quickly. Before quitting, I'd recommend sending your manager an email explaining your childcare constraints and asking for more advance notice on schedule changes. Keep their response as documentation. Also gather any evidence showing your original work schedule vs. the current unpredictable one.

focus on the effective days remaining. when those run out ur done unless u get an extension. BYE date is just the calendar end of ur claim but u still need days left to get paid

I'm dealing with this exact same situation right now! I have 12 effective days left and my BYE isn't until March 2022. Reading through all these responses, it sounds like I need to call ASAP before my days run out completely. Has anyone had success getting through to unemployment recently? I've been trying the main number for days with no luck. Really don't want to end up with a gap in payments while they sort this out 😰

The whole workforce registration thing is such a pain. Like we don't have enough to worry about when we're unemployed! I spent THREE HOURS at my local office just to fill out paperwork that could have been done online. The system is broken.

@Ayla Kumar - I just went through this process last month! You can do most of it online through the NY.gov website. Search for "OSOS" (One Stop Operating System) and create an account there. You'll need to complete your profile, upload your resume, and take some basic skills assessments. The only thing I had to do in person was attend a brief orientation session, but some counties are still doing those virtually. Make sure to do this ASAP - they can put a hold on your benefits if you don't complete it within the required timeframe. The whole online portion took me about 2 hours to complete.