New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Zainab Ali

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Forward the number they gave you to the real DOL fraud department. They keep track of these scammers and sometimes can shut them down.

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This exact same thing happened to me last month! The scammer was super convincing too - they knew my name and claim details somehow. They even said my benefits would be stopped if I didn't "verify" my info immediately. I'm so glad you trusted your instincts and didn't give them anything! I ended up reporting it to the FTC and the real DOL fraud line. It's scary how sophisticated these scams are getting, but the real giveaway is always when they ask for your full SSN over the phone. The legitimate DOL already has all that information and would never need you to "verify" it like that.

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The NYS Department of Labor system is SO frustrating. They approve people who barely worked and deny people with legitimate reasons like illness. But definitely try anyway because the worst they can do is say no and you're already unemployed. Make sure you file your weekly claims even while it's in adjudication or you'll lose those weeks!

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Sophie Duck

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Wait, I have to file weekly claims even before they approve my initial claim? I thought I waited until they made a decision.

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Yes, you must file weekly claims starting the week after you file your initial application, even during adjudication. If you don't file weekly claims, you can't get paid for those weeks even if your claim is eventually approved.

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Ava Garcia

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I went through something similar last year - got fired for attendance due to a kidney stone episode that kept me out for several days. I was really worried about applying but decided to file anyway. NYS Department of Labor approved my claim after about 3 weeks of adjudication. The key things that helped me: I kept all my medical records organized, wrote a detailed explanation of what happened when I filed, and was completely honest during the phone interview they conducted. Don't let the fear of rejection stop you from applying - legitimate medical issues are usually not considered misconduct. Good luck!

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Ava Harris

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No waiting week anymore, that was eliminated. You can get paid for your first week if you're eligible. Just make sure you have all your employment history ready when you file - employer names, addresses, dates of employment, and reason for separation.

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Just wanted to add that with your $72k salary, you should definitely qualify for close to the maximum benefit. The key thing is that they look at your base period which is usually the first 4 of the last 5 completed calendar quarters before you file. So if you're filing now, they'd look at your earnings from early 2024 through late 2024. Make sure you have your pay stubs or W-2 ready because sometimes their system doesn't have all your wage information right away, especially if you had multiple employers.

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Alicia Stern

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This is super helpful info about the base period! I didn't realize they look at specific quarters like that. I've only had one employer for the past two years so that should make it simpler. Do you know if there's a way to check what wage information they have on file before filing, or do you just find out when you submit the application?

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NY unemployment payment missing after certifying for 09/12/2023 - Payment history stops at 09/06 despite having $11,780 remaining benefits

I just logged into my ny unemployment account to check my payments and something weird is happening. My screen shows that I certified for benefits for the week ending 09/12/2023, but the payment hasn't been released yet. The last payment showing on my account is from 09/06/2023 for the week ending 09/05/2023. My Benefit Year Ending Date is 04/17/2024 with a Weekly Benefit Amount of $217 and I still have about $11,780 left in my Maximum Amount Payable. I have 82 Effective Days Remaining. When I log in to uihp2.labor.ny.gov/UBCI, I can see my Latest Transaction(s) as of today, and it clearly shows "You last certified for benefits for the week ending 09/12/2023" but then only shows "Your payment for the week ending 09/05/2023 was released on 09/06/2023." There's this explanation on my account about how payments work: "Weekly payments showing '0' under the 'Effective Days' column, and Debit Card or Direct Deposit under the 'Type' column, are the Federal Pandemic Unemployment Compensation (FPUC) payments." It also says something about effective days: "Each effective day represents one-fourth of your total weekly benefit rate. There is a maximum of 4 effective days each week, and you must qualify for all 4 effective days in order to receive your total weekly benefit rate. For each day in the week that you are not eligible to receive benefits, you will receive one less effective day, which is equivalent to one fourth of your weekly benefit rate." I've been certifying on time every week just like normal and haven't changed anything. Has anyone else had this problem where they certified but the payment just doesn't show up in the system? Do I need to call them or will it fix itself? This has never happened before and I really need this money for rent next week.

It's probably because of Labor Day. Holidays often mess up their processing schedule even though they never admit it. I bet it posts by Friday.

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Emily Sanjay

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this is actually a good point! i totally forgot about the holiday

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This is so frustrating! I had a similar issue a few weeks ago where my payment just vanished into thin air after certifying. Turns out there was a "technical glitch" on their end (their words, not mine). I ended up having to call multiple times before someone could actually see what happened in their system. The first few agents I talked to basically just told me to "wait and see" but the last one actually dug deeper and found that my payment got stuck in some kind of processing queue. She was able to manually release it and I got my money within 2 days. Don't let them brush you off - keep pushing for an actual explanation of what's going on with your specific claim. And definitely document everything like others have suggested. Good luck! 🤞

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Jay Lincoln

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I've been dealing with NYS Department of Labor for years and honestly their overpayment system is broken. They send out these scary letters demanding repayment but half the time they're wrong. The problem is getting through to someone to actually review your case - their phone lines are impossible.

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I had the same problem trying to reach them about an overpayment notice. Ended up using Claimyr (claimyr.com) to actually get through to an agent. They have this video demo showing how it works (https://youtu.be/qyftW-mnTNI) and it actually got me connected within a few hours instead of days of calling. Turned out my overpayment was an error in their system.

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Jay Lincoln

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Interesting, I'll have to check that out. These overpayment errors are way too common and fighting them shouldn't be this hard.

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Don't panic yet! Most people who follow the rules don't get overpayment notices. The main things that trigger repayment are working while claiming benefits without reporting it, not being available for work, or issues with your initial eligibility. If you were legitimately unemployed and followed all the weekly certification requirements, you're probably fine.

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Abby Marshall

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@Marcus Williams This is really reassuring to hear. I was definitely available for work the whole time and did all my job searches properly. I guess the horror stories just get to you, you know? It sounds like as long as I was honest about everything I should be okay. Thanks for the peace of mind!

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