This exact thing happened to me in April! Super frustrating. I tried all the usual stuff - logging out/in, different browsers, clearing cache, etc. Nothing worked for like 4 days. Finally got through to someone who said there was a "claim status mismatch" in their system that was triggering the wrong message. They fixed it while I was on the phone and I was able to certify immediately after. Since you've only collected 13 weeks out of 26, this is definitely a system error on their end. Don't let them try to tell you that you've exhausted benefits - you know your own payment history. Keep trying to certify every day, and if it doesn't resolve by Monday, definitely call or try one of those callback services people mentioned. The key is getting a human who can actually look at your account details, not just the automated responses. Also pro tip: when you do get someone on the phone, ask them to put a note in your file about the issue and the fix. Sometimes these glitches repeat and having documentation helps speed up resolution next time.

Ugh, this is so stressful when you're relying on these payments! I had something similar happen a few months ago - not the exact same message but the system randomly decided I wasn't eligible to certify one week. Turned out there was some kind of flag on my account that got triggered by mistake during a system update. The most frustrating part is how the website gives you basically zero useful information about what's actually wrong. Like, if there's really an issue with my claim, at least tell me what it is so I can fix it! I'd definitely try the phone certification line first before stressing too much - sometimes the website and phone systems aren't synced properly. And if that doesn't work, it sounds like you'll need to get a real person to look at your account. The advice about Claimyr seems legit based on what others are saying, might be worth the cost if you can't get through the regular way. Keep us posted on what happens! This stuff affects so many people and it helps to know what actually works when these random errors pop up.

I work in HR and see these cases all the time. The key phrases NYS Department of Labor looks for are 'constructive dismissal' or 'forced to resign due to intolerable working conditions.' But you absolutely must have documentation - emails, witness statements, complaints filed with HR or management, medical records if stress-related, etc. The burden of proof is on you to show you had no reasonable alternative but to quit. File your claim truthfully and be prepared for an initial denial and appeal process.

I went through something similar last year when I had to quit due to my manager's constant verbal abuse and unreasonable demands. NYS Department of Labor initially denied my claim, but I successfully appealed by focusing on "good cause" reasons. Here's what worked for me: 1) I used the exact phrase "constructive dismissal due to hostile work environment" in my appeal, 2) I gathered every piece of evidence I could - screenshots of nasty emails, notes from meetings with dates/times, even a coworker who witnessed some incidents, 3) I documented how the situation affected my health (had to see a doctor for stress). The whole process took about 3 months but I eventually got approved with back pay. Don't give up after the first denial - most quit cases get denied initially but many are overturned on appeal if you have solid documentation.

This exact same thing just happened to my neighbor last month! She got a Wisely card out of nowhere and panicked thinking someone stole her identity (which they did). The most frustrating part is how impossible it is to reach anyone at NY unemployment - she literally took days off work just to sit on hold. What finally worked for her was filing complaints with multiple agencies at once: the FTC identity theft report, a police report, AND contacting her state assembly member's office. The assembly member's office actually has a direct line to the unemployment fraud department and got her case escalated within 48 hours. Don't just rely on one approach - hit them from all angles! Also keep that Wisely card as evidence but definitely don't activate it.

This is absolutely terrifying - I can't imagine how stressful this must be for you! I haven't dealt with this personally but my coworker went through something similar last year. She found out that the scammers had somehow gotten hold of her W-2 information from a data breach at our previous workplace that happened like 2 years ago. The company never even notified us properly about it! One thing she mentioned that really helped was keeping a detailed log of every single phone call, email, and document - dates, times, reference numbers, who she spoke with (if anyone). When she finally got through to someone, having all that documentation made the process go much faster because she could prove she'd been trying to resolve it for weeks. Also definitely check with your current employer's HR department to see if they've had any security incidents. Sometimes companies don't announce breaches right away or they bury it in some random email you might have missed. The scammers are getting this info from somewhere and workplace data breaches are super common now unfortunately 😞 Hope you get this sorted out quickly! Keep us updated on how it goes.

Eligible redetermined means they've completed their review and you qualify for benefits. The 'redetermined' part usually happens when there was some initial question about your eligibility that required additional review. Since you filed 6 weeks ago, they probably needed time to verify your employment history or wage information with your former employer.

I went through this exact same thing! "Eligible redetermined" is actually great news - it means they've finished reviewing your case and confirmed you're approved for benefits. The delay you experienced is pretty normal, especially with the 6-week timeframe. In my case, I got my first payment (including all the back payments) about 5-7 business days after seeing this status change. Just keep doing your weekly certifications and check your account regularly. You should see the payment hit your direct deposit or debit card soon!

Had this exact same issue last year when I switched carriers! The MFA lockout is so frustrating. One thing that helped me was having all my documents ready before calling - not just SSN and old phone number, but also your last few weeks of claim confirmations if you have them. The tech support person asked for those to verify my identity. Also, if claimyr doesn't work out, try calling right at 7:59 AM - sometimes you can get in the queue before they officially open. The system is definitely broken but you'll get through eventually!

I'm dealing with this exact same issue right now! Changed my phone number last week and completely forgot about the MFA setup until I tried to log in yesterday. Been trying to call since then but keep getting the busy signal. Really appreciate everyone sharing their experiences here - definitely going to try the claimyr service and the early morning calling strategy. It's so frustrating that there's no way to update your phone number online, especially when that's literally the thing preventing you from accessing your account. Hopefully I can get this sorted out soon, really need to certify my benefits this week! 😅