Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
I'm dealing with the exact same ID.me verification nightmare right now! Been stuck for 3 weeks and getting really stressed about bills piling up. Reading through all these responses is giving me hope that there are actually ways around this broken system. I'm going to try calling my state rep first since that seems to have the highest success rate, and if that doesn't work I'll look into the Claimyr service that multiple people mentioned. Has anyone tried both approaches to see which one works faster? Also wondering if I should keep trying to get through the regular unemployment phone line while waiting for my rep to respond, or if that's just wasting time at this point. Thanks everyone for sharing your experiences - it's reassuring to know I'm not the only one going through this mess!
I'd definitely go with contacting your state rep first - from what I'm seeing in this thread, that seems to be the fastest route when it works. The Claimyr thing sounds legit based on multiple people vouching for it, but your rep is free and has direct connections to fix these issues. I'd probably do both simultaneously though since you've already been waiting 3 weeks. Keep calling the regular line too while you wait - worst case you waste some time, but if you get through it could save you days. The key thing everyone keeps saying is DON'T STOP CERTIFYING weekly even while this verification mess is pending, or you'll lose those weeks entirely. Hang in there!
I feel your pain on this ID.me verification nightmare! I went through the exact same thing - multiple failed attempts, endless waiting rooms, technical glitches. After reading through all these responses, it's clear the system is fundamentally broken and we all need workarounds. Here's what I learned from my own experience and what others have shared: 1) Contact your state senator/assembly member FIRST - this seems to have the highest success rate and they deal with these issues constantly, 2) If you need to speed things up, try the Claimyr service that multiple people vouched for to actually get through to a human at unemployment, 3) Keep a paper trail of everything and continue certifying weekly no matter what, 4) If all else fails, visit a DOL career center in person with physical documents. The most important thing is DON'T GIVE UP - your backpay will come through once this gets sorted. The system is designed to be frustrating but there are ways around it. Stay strong and keep fighting for what you're entitled to!
This is such a comprehensive summary of all the options, thank you! I've been feeling so overwhelmed trying to figure out which route to take first. Your step-by-step approach makes total sense - starting with the state rep since it's free and seems to have good results, then escalating to paid services if needed. I had no idea that career centers could help with manual verification either. It's honestly crazy that we all have to become experts in navigating around a broken system just to get benefits we're entitled to, but at least this community is helping each other out. Going to start with my assembly member tomorrow morning and see what happens!
Join the conversation
I'm dealing with this exact same issue right now! Been trying for 4 days straight and getting nowhere. Reading through all these responses has been super helpful - I had no idea about the late night trick or that there was an ID.me mobile app. I'm definitely going to try the 11pm-2am window tonight, and I'll also disable my ad blocker and privacy extensions like others suggested. It's frustrating that we have to jump through all these hoops just to verify our identity, but at least there seem to be some workarounds. Thanks everyone for sharing your experiences - gives me hope that I'll eventually get through this!
Hey Emma! I just went through this exact same nightmare a few weeks ago. The late night approach really does work - I finally got through at around 1:15am after failing for over a week during normal hours. Also, definitely try the mobile app if the browser version keeps failing. One thing I'd add is to make sure you have good lighting and a clean background when doing the ID verification photos - sometimes the system is picky about that too. Don't give up, you'll get through it! The combination of late night timing + disabling extensions + mobile app seems to be the winning formula for most people.
I'm new to this community but unfortunately not new to this ID.me nightmare! I've been stuck for 6 days now and my patience is completely shot. Reading through everyone's suggestions here has been a lifesaver though - I had no idea there were so many potential workarounds. I'm going to try the late night approach tonight (seems like 1-2am is the sweet spot based on what everyone's saying), and I'll also download the ID.me mobile app and disable my browser extensions. If that doesn't work, I might look into the Claimyr service or visit my local career center. Just wanted to say thanks to everyone who shared their experiences - it's comforting to know this isn't just me being incompetent with technology! Will definitely update once I (hopefully) get through this mess.
Join the conversation
Pro tip: if you're gonna use that Claimyr thing, do it early in the morning. I tried it at like 2pm and was on hold forever. Did it again at 8am and got through in 20 mins.
Hey Evelyn, I went through almost the exact same thing last month! The PIN issue is super frustrating - I was locked out for 3 weeks. What worked for me was calling the automated line (888-209-8124) and doing a PIN reset, but here's the key part: after you reset it, wait 24-48 hours before trying to log in again. The system needs time to sync up. Also, when you do reset, make sure you're using a computer browser, not your phone - the mobile site is glitchy af. Don't lose hope, you'll get through this! The missing payments should show up once you get back in. Keep us posted on how it goes! 💪
This is super helpful! I'm definitely going to try the PIN reset with the waiting period you mentioned. I've been trying to log in immediately after resetting which might be why it's not working. And good point about using a computer instead of mobile - I've been doing everything on my phone. Really appreciate the detailed advice and encouragement! 🙏
Join the conversation
wait so if my claim expired do I lose all my remaining weeks?? I thought I had like 10 weeks left when it ended in November
Unfortunately yes, any unused weeks from your previous benefit year are gone once the year expires. When you refile, you'll get a new benefit year with new eligibility requirements based on your recent work history.
Just went through this process myself a few months ago. One tip that really helped - before you file the new claim, gather all your W-2s and 1099s from the past 18 months, not just since your last claim ended. NYS Department of Labor looks at your entire recent work history to determine your new benefit amount. Also, if you worked in multiple states during that time, you might need to file in the state where you earned the most wages. The online system will walk you through it, but having all your documents ready makes it much smoother.
This is really helpful advice! I'm in a similar situation and hadn't thought about gathering documents going back 18 months. Quick question - when they calculate the new benefit amount, do they use the higher of your old benefit amount or the new calculation based on recent wages? Or is it always based on the new calculation regardless of what you were getting before?
Everett Tutum
btw make sure u answer NO when it asks if u returned to work. i messed up and hit yes once thinking it meant ever and it completely stopped my payments. took 3 weeks to fix.
0 coins
Aria Khan
Update: I successfully reopened my claim! For anyone with the same question - if you still have effective days left within your benefit year, you don't file a new claim. You just go through the normal certification process and it reactivates automatically. Thanks everyone for your help!
0 coins
Romeo Quest
•Nice! How long did it take for your payment to show up after reopening?
0 coins
Aisha Mohammed
•Congrats on getting it sorted out! Just wanted to add for anyone else reading this - if you're reopening a claim, expect there might be a delay in your first payment while they verify your eligibility again. Mine took about 10 days to process when I reopened last year, but after that first payment it went back to the normal schedule.
0 coins