DON'T FILE if you were fired for misconduct, quit without good cause, or are on strike. NYS Department of Labor will deny your claim and you might have to wait longer to reapply. Make sure you understand your situation first!

my cousin filed when she got her hours cut from full time to part time and still qualified for partial benefits, so thats another option if your not completely unemployed

I always just go to the bank branch if there's one nearby. Never had an issue and you know for sure there won't be fees. Plus if there are any problems with your card they can help you right there.

Another option is to use the MoneyPass network ATMs - they're often found at 7-Eleven, Circle K, and some credit unions. I've used them with my unemployment card without any fees. You can find locations using the MoneyPass ATM locator online. Also, some Dollar General stores have fee-free ATMs but not all locations, so it's worth checking if you have one nearby.

Just following up - were you able to get this resolved? For anyone else reading this thread in the future, I wanted to add that when you call about backdated certifications, specifically ask for a "docuphone certification." That's the term they use internally for manually entering a missed certification week.

Great to hear you got it resolved! This is a really helpful thread for anyone dealing with mobile certification issues. For future reference, I've found that clearing your browser cache before certifying on mobile can help prevent these submission failures. Also, if you're on a spotty connection, it's worth waiting for better signal or switching to wifi before starting the certification process. The system doesn't always give clear error messages when the submission fails partway through.

Ugh the fact finding process is such a pain. They put mine on hold for like a month because my former employer didn't respond to their inquiry fast enough. Meanwhile I'm sitting here with no income waiting for them to figure their stuff out. The whole unemployment system needs a major overhaul if you ask me.

I went through the exact same thing with NYS Department of Labor last year. The "pending fact finding" status is nerve-wracking when you're waiting for benefits, but it's actually a standard part of their process. In my case, they were verifying my layoff details with my former employer. The key thing is to keep filing your weekly claims like everyone mentioned - even though you won't get paid during the investigation, you'll receive back pay for those weeks once it's resolved. I also recommend setting up text alerts on your phone for any mail delivery since they often send important documents through regular mail that you need to respond to quickly. Hang in there - the waiting is the worst part but most claims do get approved once they finish their review.

same boat here, filed 8 days ago and nothing yet, starting to worry something is wrong

The waiting period is definitely nerve-wracking! I went through this same anxiety a few months ago. In addition to checking the correspondence section and payment history that others mentioned, also look for any requests for additional documentation in your account - sometimes they need wage verification or separation details that can hold up the process. The good news is that 10 days is still within the normal timeframe. Most approvals I've seen (including mine) came through between days 12-18. Keep doing your weekly certifications if those are available - that shows you're actively engaging with the system even while waiting for the determination.