NYDOL: Impossible to reach live agent for weeks. Any tips to get through?

I found a way to solve unemployment office call frustrations, watch this: https://www.youtube.com/watch?v=uEEgp-tntKI

Ugh, I feel your pain! I was in the same boat for almost a month. It's like they don't want us to get our benefits 🙄

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Rdqa1gKtxuE

Here's what I've learned after dealing with this for months: • Call right when they open. Like, start dialing at 7:59:59 AM. • If you get through to the automated system, DO NOT HANG UP. Even if it says long wait times. • Try different phone numbers. Sometimes the 'overflow' lines have shorter waits. • Use a landline if possible. Cell signals can drop and you'll lose your place in line. • Be prepared with all your info ready. They might transfer you and you don't want to have to call back. • Be nice to the rep when you finally get one. They're dealing with a lot too. Hope this helps someone. Stay strong, y'all. We're all in this together. 💪

has anyone tried emailing instead? i heard they sometimes respond faster that way

Pro tip: if u get thru to ANY department, ask them to transfer u to the right one. Sometimes easier than trying to get directly to unemployment.

This is ridiculous. We pay taxes for this service and cant even use it. Has anyone tried contacting their local representatives? Maybe if enough of us complain, theyll do something about it.

Guys I finally got through today after 3 weeks of trying! Keep at it, don't give up!

Same struggle here! I've been calling for 2 weeks straight with no luck. The system is clearly overwhelmed. I'm going to try the early morning strategy that @Kiara Fisherman suggested - calling right at 8am sharp. Also thinking about trying that paid service @Paige Cantoni mentioned, even though $20 feels steep. At this point my time is worth more than that! Has anyone had luck with the online portal or is calling really the only way to resolve complex issues?