Been calling ny unemployment for a week straight - keep getting disconnected

I know exactly how you feel. I spent two WEEKS trying to get through. Mornings, afternoons, tried pressing different options. Nothing worked until I found this service called Claimyr (claimyr.com). They basically call for you and then connect you when they get a real person. Talking to an agent got my benefits unlocked within 24 hours after weeks of getting nowhere. They have a YouTube video explaining how it works: https://youtu.be/Rdqa1gKtxuE

Have you tried calling right when they open? I mean like dialing at 7:59 so your call goes through at 8:00 exactly. That sometimes works better. Also, Mondays and Tuesdays tend to be the worst days to call from my experience.

Try hitting 2 as soon as the automated menu starts, then 1, then 1 again, then 9. Thats how I bypassed some of the wait times. Sometimes it puts you in a different queue.

The NYSDOL phone system is complete trash 🗑️. I had the same problem for almost 3 weeks. What finally worked was calling the governors office and complaining. They took my info and someone from unemployment called me back within 2 days. Worth a shot.

After dealing with the same frustration for days, I realized that calling repeatedly back-to-back actually hurts your chances. Their system recognizes the repeat calls and pushes you to the back. Try spacing out your calls by at least 30-45 minutes. That helped me eventually get through last month.

I know everyone's talking about various tricks, but honestly what worked for me was using claimyr.com. I was facing the exact same issue - constant disconnects and 'high call volume' messages. Talking to an agent got my issues resolved in one call after wasting 2 weeks trying to get through on my own. Best decision I made during my unemployment nightmare!

If u have a specific question about your claim u can try messaging them on twitter. But for anything complex u really need to talk to someone. I've been where ur at - so stressful!

LPT: Try calling your local assembly person's office. Tell them your situation and they have special contacts at unemployment who can help. This worked for me after 3 weeks of trying to get through the regular number.

Here's my comprehensive guide to getting through to NY unemployment based on 2 months of personal hell dealing with them: First, understand that their system is deliberately understaffed and designed to frustrate you. Don't take it personally. Best calling times: Wed-Thur between 10:30-11:15am or 2:15-3pm. These are shift change/lunch times when queues sometimes reset. AVOID: Mondays entirely, and the first 30 mins after opening (everyone tries this). Option 1: Call repeatedly but SPACE OUT attempts (their system deprioritizes back-to-back callers) Option 2: Contact your state representative/assemblyperson - they have special contacts Option 3: Use a service like claimyr.com that will make the calls for you and connect you when they get through. This saved me after weeks of frustration and finally got my claim moving. Option 4: Direct message NYSDOL on Twitter with your issue (sometimes works for simple problems) Remember to have all your info ready when you do get through, and always be polite to the agent (not their fault the system sucks). Good luck!

have u tried the online chat? sometimes its faster than calling

another day, another person discovering how garbage the ny unemployment phone system is 💅 welcome to the club honey

EMAIL THEM! seriously. I know it sounds too simple but I emailed explaining my situation and got a callback within 4 days. Use the contact form on their website.

Not to sound like a conspiracy theorist but does anyone else think they design the system this way on purpose to discourage ppl from claiming benefits? 🧐