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UGH this whole system is ridiculous. They make you jump through hoops for weeks and then act like they're doing you a favor when they finally process what you're entitled to. The 'waiting period served' should show up immediately after your first week, not after 6 weeks of bureaucratic delays!
I feel your frustration but the waiting period and processing delays are two different things. The waiting period is just policy, the long delays are usually because of verification or adjudication issues.
I went through the exact same thing! "Waiting period served" is actually a good sign - it means you've officially completed that mandatory unpaid week. The confusing part is that the 6 weeks you waited wasn't because of the waiting period itself, but likely due to processing delays or verification issues. Once you see that status, payments usually start flowing for your subsequent weeks. Keep certifying weekly and check if there are any outstanding requests for documents in your account. If you're still seeing "pending" after a few more days, there might be an adjudication issue that needs to be resolved. The system is definitely not user-friendly about explaining these statuses!
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UPDATE: The rest of my payments just hit my account this morning! So it was exactly 2 business days after the waiting week payment came through. Thanks everyone for the advice and support! What a relief to finally have this sorted out.
Great news! Thanks for updating the thread. This timing (2 business days) is consistent with what most claimants are experiencing in the 2025 system. For anyone else reading this thread in the future, remember that bank processing times can vary, so don't panic if it takes 2-3 business days after your payment shows as 'released' in the system.
Glad it worked out! Make sure you keep certifying each week at the same time to keep your payments consistent. Sometimes the system gets glitchy if you certify at different times each week.
So glad you got your money! This thread is super helpful for understanding the timing. I'm dealing with a similar situation right now - my waiting week just processed yesterday so hopefully I'll see my other payments by early next week. It's crazy how stressful this whole process is when you're relying on these benefits to pay bills. Thanks for sharing your experience and the update!
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Wow, this is exactly what happened to me 6 months ago! The KeyBank card showing up out of nowhere was such a shock. I had the same situation - my benefits had ended, I was working again, and suddenly this card arrives. Turns out someone in California had been filing claims using my SSN. The worst part was that they had already collected about $3,000 before I caught it. Here's what I learned: don't just focus on the unemployment office (though definitely keep trying to reach them). Contact KeyBank directly and ask them to send you a transaction history for the card - this will show you if any money has been loaded and spent. In my case, seeing those transactions was crucial evidence for my fraud case. Also, I found that emailing the NYSDOL fraud department got me a faster response than calling. Try fraud@labor.ny.gov with "URGENT: Identity Theft - Fraudulent KeyBank Card" in the subject line. Include your SSN, the card details, and explain that someone updated your info without permission. One more tip - set up account monitoring with the Social Security Administration online. Identity thieves often target multiple government benefits, so you want to make sure they're not trying to mess with your Social Security too. You're doing the right things by acting fast. This stuff is unfortunately super common right now but it IS fixable. Just document everything and don't give up on getting through to the right people!
Thank you so much for sharing your experience Maria! $3,000 - that's exactly what I'm worried about. I'm definitely going to contact KeyBank for the transaction history like you suggested. I hadn't thought about emailing the fraud department directly either, so I'll try fraud@labor.ny.gov today. The Social Security monitoring tip is really smart too - you're right that these thieves probably don't stop at just one thing. It's scary but helpful to know this is fixable. How long did it take you to get everything resolved once you finally got through to the right people?
This is definitely identity theft and you need to act fast! I work in financial crimes and see this all the time - someone has your SSN and personal info and is filing fraudulent unemployment claims. The fact that they updated your address in KeyBank's system in February is proof someone else is controlling your account. Here's your immediate action plan: 1. Call KeyBank RIGHT NOW and have them freeze/close that card - don't wait 2. Request a full transaction history to see if any benefits were loaded and spent 3. File a police report today (you'll need this documentation) 4. Report to FTC at IdentityTheft.gov 5. Freeze your credit at all three bureaus immediately 6. Contact NYSDOL fraud department - try emailing fraud@labor.ny.gov if calling isn't working 7. Check your Social Security account online for suspicious activity The unemployment system is completely overwhelmed with fraud cases right now. If you can't get through to NYSDOL by phone after a few days, consider using a service like claimyr.com - they'll wait on hold and connect you when a real person answers. Time is critical here because this type of identity theft rarely stops at just unemployment benefits. Document everything - dates, times, confirmation numbers, who you spoke with. You'll need this paper trail. And don't panic - this is fixable but you need to be aggressive about stopping it now before they do more damage.
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Just wanted to add that even though there's no limit on how many times you can collect, you do need to make sure you're meeting all the weekly requirements each time - like doing your job search activities and reporting any work or income. Don't let previous successful claims make you complacent about following the rules on your new claim!
This thread has been really helpful! I'm in a similar situation - got laid off from my tech job last month and this would be my second time filing for unemployment in NY. I was worried there might be some kind of "frequent filer" penalty or something, but it sounds like as long as you worked enough between claims, NYS Department of Labor treats each application on its own merits. Has anyone here had experience with how long it typically takes for them to process a repeat claim? I'm wondering if having filed before makes the process any faster since they already have some of my information on file.
Anderson Prospero
Just another data point: I've certified as late as 10:45pm on Sunday and still got paid on Tuesday like normal. Their system processes all Sunday certifications in one big batch overnight.
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Nia Wilson
You're totally fine! I've been in the exact same situation multiple times - life happens and sometimes you just forget until late at night. I usually certify around 9 or 10pm on Sundays and have never had any issues with my Tuesday payments. The NY system batches all Sunday certifications together regardless of the time, so whether you do it at 8am or 11:59pm, it all gets processed in the same overnight batch. Your rent money should hit your account right on schedule Tuesday morning. Just try to set a phone reminder for earlier in the day next week so you don't have to stress about it!
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