Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
Just wanted to add that you should expect to possibly wait a while for your first payment even after everything is approved. My experience with NYS Department of Labor was that it took about 3 weeks from when I filed until I got my first deposit, and that was without any complications. Make sure you have some savings to cover expenses during that waiting period.
Three weeks seems like forever when you're not working! Good thing I have a little bit saved up. Thanks for the heads up.
One thing to keep in mind is that you should save all the confirmation numbers and documents from your filing process. NYS Department of Labor will ask for these if there are any questions about your claim later. Also, if you were laid off or terminated, make sure you have your employer's information handy including their unemployment insurance account number if possible - this can speed up the verification process. And don't panic if you don't hear back immediately, the system is pretty backed up but as long as you keep filing those weekly claims you should be fine.
This is really helpful advice! I definitely saved all my confirmation numbers but I didn't think about getting my employer's unemployment insurance account number. Is that something I should reach out to HR for, or will NYS Department of Labor be able to look it up themselves during the verification process?
Join the conversation
yeah same boat here, filed last sunday and still nothing in my account. this is so stressful when you have bills due
I feel your pain @Sofia Torres - the waiting is the worst part! Just went through this myself a couple months ago. One thing that helped me was setting up text alerts through the my.ny.gov portal so I got notifications when my payment status changed. Also, if you haven't already, double check that your direct deposit info is correct in your profile - I had a friend whose payments got delayed because there was a typo in her routing number. The first payment really does take longer than the rest, but once it starts flowing it gets more predictable. Hang in there!
@Charity Cohan that s'really helpful advice about the text alerts! I didn t'even know that was an option. I ll'definitely check my direct deposit info too just to be safe. It s'reassuring to hear from someone who went through the same thing recently. The uncertainty is definitely the hardest part when you re'counting on that money.
Join the conversation
To update everyone on this thread: As of April 2025, NYSDOL processes payment batches on Tuesdays and Fridays. If your certification is processed after the Tuesday batch, you'll be in Friday's batch. Then your bank's processing time adds 1-3 business days depending on the financial institution. For the original poster, since you certified on Sunday and it's now Thursday, your payment was likely included in Tuesday's batch and should arrive by Friday or Monday at the latest, assuming no holds on your account.
This is SO helpful! Thank you for explaining the batch processing schedule - that timeline makes sense with what I'm seeing. I'll check tomorrow and Monday before getting too concerned. Really appreciate everyone's help on this thread!
I went through this exact same process back in February 2025 and can relate to the stress! For me, it took exactly 6 business days from certification to seeing the money in my account. The key thing that helped my anxiety was setting up text alerts through my bank so I'd know the moment the deposit hit instead of constantly checking my balance. Also, once you get that first payment, the weekly ones come much faster - usually 2-3 days max. Hang in there, it's coming!
That's a great tip about setting up bank text alerts! I never thought of that but it would definitely help with the constant checking. It's really reassuring to hear from so many people who've been through this exact situation. The waiting is nerve-wracking but sounds like it's totally normal for the first payment to take this long.
Join the conversation
I'm new to this community but unfortunately not new to the adjudication nightmare! I've been stuck for about 5 weeks now after being laid off from my retail job due to store closure - another completely straightforward case that somehow requires extensive "investigation." Finding this thread has been both a relief (knowing I'm not alone) and incredibly frustrating (seeing how widespread this problem is). I've been religiously following all the advice shared here: filing weekly claims, taking screenshots, keeping detailed logs, and I even managed to get through via the 8 AM calling strategy once, but the agent could only tell me my case was "pending review" with no timeline or specifics. The financial anxiety is overwhelming - I'm already behind on my phone bill and using food banks to get by. What really gets me is how NYS Department of Labor can just leave thousands of people in limbo for months with zero communication about straightforward layoff cases. Thank you to everyone who has shared their experiences and advice - this community is literally the only place I've found any useful information about what to expect during this broken process!
I just joined this community after stumbling across this thread during my own desperate search for adjudication answers, and reading everyone's experiences has been both eye-opening and deeply frustrating! I'm about 2 weeks into my own adjudication hell after being laid off from my office job due to company downsizing. Like so many others here, it's a completely straightforward layoff case that somehow needs mysterious "investigation." The lack of transparency from NYS Department of Labor is absolutely maddening - even a basic status update or timeline would help so much with the anxiety and uncertainty. I'm definitely going to try the 8 AM calling strategy that several people have mentioned, and I've started keeping detailed records of everything after reading all the advice here. It's both comforting and infuriating to see how common this problem is - you'd think they'd have streamlined the process for obvious layoff cases by now! Thank you for sharing your story, Sebastián, and thanks to everyone else who has contributed to this thread. At least we're all suffering through this broken system together, even if that doesn't pay our bills!
I just joined this community after finding this thread during my own frantic search for adjudication answers! I've been stuck for about 3 weeks now after being laid off from my marketing job due to company restructuring - yet another straightforward case that apparently needs "investigation." Reading through everyone's experiences here has been both incredibly helpful and absolutely infuriating. The fact that so many of us are dealing with identical situations (clear layoffs stuck in adjudication for weeks/months with zero communication) really highlights how broken NYS Department of Labor's system is. I've been taking screenshots and filing my weekly claims like everyone recommends, and I'm definitely going to try the 8 AM calling strategy tomorrow morning. The financial stress is already building and I can't imagine going through this for 8-10 weeks like some of you have endured. Thank you all for sharing your stories and advice - it's the only place I've found any real information about this nightmare process. At least we know we're not alone in dealing with this completely dysfunctional system!
Welcome to this unfortunate but supportive community, Diego! I just joined myself after going through my own adjudication crisis - I'm about 4 weeks in after a layoff from my tech job due to company budget cuts. It's both reassuring and maddening to see how many of us are in identical situations with straightforward layoffs somehow requiring mysterious investigations. The 8 AM calling strategy seems to be the most promising approach based on what I've read here, though even when people get through, the information is pretty limited. I've also been following all the documentation advice from this thread - screenshots, weekly claim filings, keeping detailed logs. The financial anxiety is really starting to hit hard and I'm dreading the thought of this dragging on for months like some others have experienced. But at least we've found each other in this mess! The shared experiences and practical advice in this thread have been more helpful than anything I've gotten from NYS Department of Labor directly. Hoping we all get through this soon!
Eloise Kendrick
This thread has been so helpful! I'm currently dealing with the exact same "personal identification" runaround and was getting nowhere until I found this conversation. I've been calling for over a week and getting frustrated because they keep saying my SSN isn't enough but won't specify what else they need. After reading everyone's experiences, I realize I was missing key pieces like my PIN and claim ID number. It's really annoying that they use such confusing terminology instead of just saying "we need your SSN, PIN, and claim ID to verify your account." I'm going to call back tomorrow with everything ready: SSN, PIN, claim ID, driver's license number, filing date, and address. Fingers crossed this finally gets me through to someone who can help with my delayed benefits! Thanks everyone for sharing your actual experiences - this is way more useful than anything on the official NYSDOL website.
0 coins
NeonNinja
•You're absolutely right about how confusing their terminology is! I'm also new to this whole unemployment process and spent way too much time thinking they wanted some kind of official document when they said "personal identification." It's really frustrating that they don't just give you a clear list upfront of what they need to verify your account. Reading through everyone's experiences here has been such a relief - at least now I know I wasn't the only one completely lost by their vague requirements! It sounds like you've got a solid plan with all that info ready. I'm planning to call soon too and I'm definitely going to have my PIN and claim ID ready this time. Hope your call goes smoothly tomorrow!
0 coins
Giovanni Rossi
I'm going through this exact same frustrating experience right now! Been stuck in this "personal identification" loop for almost two weeks and it's been driving me crazy. I had no clue they meant things like PIN numbers and claim IDs when they kept asking for "personal identification" - I thought they wanted me to mail them copies of my driver's license or something! It's so ridiculous that they use such vague terminology instead of just telling you upfront "we need your SSN, PIN, claim ID, and driver's license number to verify your account." Reading through everyone's experiences here has been a huge help though - at least now I know exactly what to have ready for my next call attempt. I'm definitely going to try calling first thing tomorrow morning with everything prepared: SSN, PIN from my original filing, claim ID number, driver's license number, exact filing date, and mailing address. Hopefully that finally gets me past their verification maze! Thanks to everyone who shared what actually worked - this community is way more helpful than anything on the official NYSDOL website.
0 coins
The Boss
•I completely understand your frustration! I'm also dealing with this same confusing situation and have been stuck for days trying to figure out what they actually mean by "personal identification." It's so helpful to see that literally everyone in this thread had the same confusion - it makes me feel less like I was missing something obvious! The terminology they use is just terrible - why not just say "we need your PIN and claim ID" instead of the vague "personal identification" phrase? I'm planning to call tomorrow too with all the info everyone mentioned: SSN, PIN, claim ID, driver's license number, and filing date. This thread has been such a lifesaver compared to trying to navigate their unhelpful website. Good luck with your call tomorrow - sounds like we're both way better prepared now thanks to everyone sharing their actual experiences!
0 coins