New York Unemployment

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  • Connect you to a human agent at the NYDOL
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  • Call the correct department
  • Redial until on hold
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  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Carmen Lopez

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ugh the nys department of labor is such a nightmare to deal with. they mess up constantly then act like its your fault when they want their money back. i hope bankruptcy works for you because owing them money is like having a permanent headache

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Julia Hall

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I went through something similar last year. The key thing to understand is that bankruptcy courts look at whether you "willfully and knowingly" provided false information. If you genuinely reported your earnings correctly and NYS DOL made an error in their calculation or interpretation, there's a good chance the debt could be discharged. Document everything you have - your original weekly certifications, pay stubs, any correspondence with DOL. Your bankruptcy attorney should be able to argue that this wasn't fraud if you have evidence you reported in good faith. Don't give up hope - I've seen these overpayment determinations get overturned both in appeals and in bankruptcy court.

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Charlie Yang

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This is really helpful Julia! Do you remember roughly how long the bankruptcy process took to resolve the unemployment debt issue specifically? I'm trying to figure out if I should wait for the appeal or just move forward with bankruptcy since my other debts are also piling up. Also, did you have to provide all that documentation during the bankruptcy filing or was it something that came up later when the trustee or DOL challenged it?

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Ava Martinez

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@Julia Hall This gives me some hope! I ve'been keeping all my weekly certification screenshots and I have pay stubs showing exactly when I started working. The timing of when I reported versus when they think I should have reported seems to be the main issue. Did you end up needing to get an employment lawyer in addition to your bankruptcy attorney, or was your bankruptcy lawyer able to handle the unemployment debt discharge on their own?

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Keisha Taylor

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I'm currently dealing with this exact situation and wanted to add my experience. I accepted a job offer two weeks ago that starts next month due to their quarterly training program. After reading through everyone's experiences here, I decided to continue filing my weekly claims while being completely transparent about having a future job offer. So far it's been working smoothly - when the weekly certification asks about job offers or employment prospects, I simply report that I've accepted a position with a specific start date. NYS Department of Labor hasn't questioned this approach at all. What's been most helpful is seeing how many people have successfully navigated this same scenario. It really reinforces that this is a normal part of the employment process that the system is designed to handle, not some kind of gray area we need to worry about!

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Your experience really mirrors what I'm going through right now! I just accepted an offer last week with a start date in early February due to their training schedule, and I was honestly pretty nervous about the whole benefits situation. Reading through everyone's stories here has been such a relief - it's clear that quarterly training programs and similar onboarding schedules create these gaps all the time, and NYS Department of Labor is completely used to handling them. The fact that you've been filing transparently for two weeks without any issues is really encouraging. I think what struck me most from this whole thread is how the system actually seems designed to work with these normal employment transitions rather than against them. Thanks for sharing your ongoing experience!

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Yuki Tanaka

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I'm in almost the exact same situation as you! I accepted a job offer last week that starts in about 3 weeks, and I was really stressing about whether I could keep collecting my unemployment benefits during this gap period. After reading through all these responses, I feel so much more confident about continuing to file my weekly claims while being completely honest about having a future start date. It's really reassuring to see so many people who've successfully navigated this with NYS Department of Labor without any issues. The key seems to be transparency in your weekly certifications - report the job offer when asked about employment prospects, but continue collecting since you're technically still unemployed until you actually start working. Thanks for posting this question - the responses have been incredibly helpful for anyone in this situation!

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I'm so glad you found this thread helpful! I was in the exact same boat a few months ago with that same anxiety about the gap period. What really helped me was realizing that this is such a common situation - so many jobs have waiting periods for training, background checks, or just scheduling reasons. I ended up following the same approach everyone here recommended: continued filing weekly while being completely transparent about my job offer status. NYS Department of Labor made it really straightforward - when they ask about employment prospects in the weekly certification, I just reported my future start date honestly. The whole process went smoothly and my benefits automatically stopped when I reported my first week's earnings. You're definitely on the right track with your plan!

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Norah Quay

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I'm also a teacher aide dealing with this uncertainty! Reading through everyone's experiences, it seems like the key is that "reasonable assurance" has to be more than just verbal promises - you need actual written documentation from your district. I'm in the same boat where my supervisor keeps saying "you'll be back in September" but I have nothing in writing yet. Based on what others have shared, I think I'm going to file my claim when my contract ends and let NYS Department of Labor make the determination. The worst case seems to be that they deny it, but if I'm honest about my situation and document everything, it's worth trying. Has anyone had success appealing a denial based on the argument that verbal assurances don't meet the legal standard for "reasonable assurance"?

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@Norah Quay You re'absolutely right that the distinction between verbal promises and written documentation is crucial! I ve'been following this thread closely as someone new to dealing with NYS unemployment system, and it s'really helpful to see everyone s'real experiences. From what I m'gathering, it sounds like many teacher aides are in this gray area where districts give verbal assurances but delay written contracts until late summer. One thing I m'wondering - has anyone tried documenting these verbal conversations with emails back to their supervisor? Like sending a follow-up email saying Just "to confirm our conversation today where you mentioned I would likely be returning in September... That" way you d'have some written record of exactly what type of assurance if (any you) actually received. It seems like building a paper trail of the uncertainty might be just as important as the absence of a formal contract.

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Diego Flores

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I'm a teacher aide who successfully received unemployment benefits last summer by following some of the strategies mentioned here. The key was being proactive about documentation from day one. I actually started keeping records in May - every conversation with my principal, emails about potential return dates, and notes about when contracts might be available. When I filed my claim in late June, I uploaded screenshots of emails where my principal said things like "we're hoping to have you back" and "contracts should be ready by August" - language that showed uncertainty rather than concrete assurance. NYS Department of Labor approved my claim and I collected for 7 weeks until my contract was finalized. The documentation made all the difference because it showed that while there was expectation of return, there was no definitive reasonable assurance. My advice: start documenting now, file when your contract ends, and don't let assumptions about eligibility prevent you from applying. The worst they can say is no, but you might be surprised by the result.

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@Diego Flores This is incredibly helpful! I m'new to this whole situation and your approach of proactive documentation from May onwards is brilliant. I wish I had thought to start doing this earlier in the school year. One question - when you uploaded those screenshots and documentation to NYS Department of Labor, did you do that as part of your initial online application, or was there a separate process for submitting supporting documents? I m'trying to understand the logistics of how to actually get all this evidence in front of the right people at the department. Also, when your principal used language like hoping "to have you back, did" NYS Department of Labor specifically comment on how that type of uncertain language supported your case, or did they just approve without detailed explanation? I want to make sure I m'documenting the right kinds of conversations and communications as I prepare for this summer.

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Aria Khan

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I went through the exact same confusion when I first started collecting benefits! My mom kept asking me about my "unemployment card" and I was panicking thinking I'd missed some crucial step in the application process. Turns out she was remembering the old paper voucher system from decades ago. The NYS Department of Labor has really modernized everything - now it's all handled through your my.ny.gov online account. Just keep filing your weekly certifications on time and you're doing everything right. The digital system is actually so much more convenient than the old mail-in system once you get used to it!

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Dmitry Petrov

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I'm so glad I'm not the only one who went through this! I was starting to think I had completely messed up my application somehow. It's funny how the older generation still remembers the paper system - my neighbor had me convinced there was some official unemployment ID card I should have received by now. Thanks for confirming that the online system is all we need. I've been diligent about my weekly certifications so it's reassuring to know I'm on the right track!

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Chloe Anderson

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I had this exact same confusion when I first started my claim! My dad kept asking where my "unemployment card" was and I spent days worrying I'd missed something crucial in the application process. Turns out he was thinking of the old paper system from way back. The NYS Department of Labor really has streamlined everything through the my.ny.gov portal now. As long as you're filing your weekly certifications and receiving your payments (either direct deposit or the optional KeyBank debit card), you're doing everything correctly. No physical cards or documents needed! It's actually much more secure and convenient than the old mail-in voucher system.

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Ravi Malhotra

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I went thru this last week. You HAVE to talk to a human. The automated system and website both suck. After 3 days of trying I used claimyr.com to get through and had my form in 2 days.

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How exactly does this claimyr thing work? The website is kinda vague

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Ravi Malhotra

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They basically call unemployment for you and stay on hold, then when they get a real person, they call your phone and connect you. Saved me like 3 hours of hold time.

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I just went through this exact same situation last month! Here's what worked for me: Call the tax document line (1-877-280-4541) first thing in the morning around 8:30 AM - that's when I had the shortest wait time (only about 20 minutes). When you get through, ask them to email it to you instead of mail since you mentioned you moved recently. They can send it as a PDF same day. If that line is still busy, the Claimyr service that others mentioned really does work - I was skeptical too but it saved me hours of frustration. Also double check that your address is updated in BOTH your unemployment account AND your NY.gov ID account, sometimes they don't sync properly. Good luck with your tax appointment!

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Omar Farouk

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This is super helpful, thank you! I didn't know they could email it as a PDF - that would be perfect since I'm worried about mail delays. I'll definitely try calling first thing in the morning and ask for the email option. Really appreciate the specific timing tip too!

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Dylan Baskin

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@Natasha Volkova This is exactly the kind of detailed advice I was hoping for! I had no idea about the email option or the timing strategy. Definitely going to try calling at 8:30 AM tomorrow and ask for the PDF version. Really appreciate you taking the time to share what actually worked for you instead of just complaining about the system like most responses 😅

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