I guarantee someone put a hold on your account and the system isn't telling you. It's happened to SO many people. The only way to fix it is getting through to a live person who can see what's actually going on with your claim. Keep calling or use claimyr.com to get through.

I'm dealing with something similar right now! Been stuck in this certification loop for 2 weeks. What's really frustrating is that I get the confirmation email saying my certification was successful, but then the next day it's like it never happened. I tried calling during different times of day but can never get through to a human. Has anyone tried certifying at different times during the week? I've been doing it on Sundays like you're supposed to, but wondering if there's a better day/time when their system is less glitchy. Also going to try the Claimyr service that people are mentioning - at this point I'm willing to pay to get this resolved since I'm behind on bills too.

You can appeal if there are errors in your reported wages, but you can't appeal the calculation formula itself. The formula is set by state law. If you have W-2s or pay stubs showing wages that aren't reflected in your base period, definitely submit those for a redetermination.

I'm in a similar situation and just wanted to add that you should also check if your employer properly reported all your regular wages, not just tips. I discovered my previous employer had misclassified some of my hours, which reduced my benefit amount. Also, if you worked multiple jobs during your base period, make sure all employers are showing up in your wage records. Sometimes smaller employers or restaurants don't report correctly to NYS Department of Labor, and you can get those wages added if you have documentation like pay stubs or W-2s.

have you considered taking on some part time work while you rebuild your business? that way you'd start paying into UI for future protection

I'm in a similar boat - been freelancing as a graphic designer and haven't had steady work in months. From what I've learned, New York does have some options beyond traditional UI that might help. You could look into the Workforce Innovation and Opportunity Act (WIOA) programs which sometimes offer support for people transitioning between different types of work. Also, if you're willing to take on even part-time W-2 employment, you'd start building eligibility for future unemployment benefits. In the meantime, definitely explore local food banks and utility assistance programs - many don't require you to have been traditionally employed. The struggle is real when you're self-employed and hit a rough patch.

Just want to add that if you have any issues with your application being denied or if they say you don't meet the requirements, you can appeal the decision. I had to appeal when they initially said I didn't have enough earnings but I won the appeal. The key is having all your pay stubs and documentation ready.

One more tip - when you file your initial claim, make sure to have your Social Security number, driver's license, and employment history for the last 18 months ready. You'll also need your employer's information including their address and the reason you're no longer working there. The system will ask for your last day worked and last day paid (these might be different if you got severance or vacation payout). Also, file your claim as soon as possible after becoming unemployed - there's no waiting period in NY to file, and you can't get benefits for weeks before you file your claim, even if you were eligible.

check if ur local library has an unemployment navigator program. some libraries have staff specifically trained to help with nysdol issues and they sometimes have direct contacts.

Have u reached out to ur previous employer? Sometimes they can help verify ur previous claim or at least provide documentation that might help.