This is SO frustrating and unfortunately way too common with NY unemployment right now. I had a similar issue a few months back where my claims would show as "submitted" but then just disappear into the void with no payment processing. What ended up working for me was a combination of things: I kept detailed records of every certification (screenshots, confirmation numbers, dates), sent messages through the online portal every few days with updates, and eventually got through by calling right at 8:00 AM on a Tuesday. The rep told me there was some kind of "processing error" that required manual intervention - basically my account got stuck in limbo and needed a human to push it through. The key things that helped: - Document EVERYTHING with screenshots - Keep certifying weekly no matter what (this is super important) - Try calling right when they open at 8 AM - Send messages through your online account portal - Don't give up - your money is there, it's just stuck in their broken system It took about 3 weeks total to resolve but I got all my back payments at once. Hang in there, you're definitely not alone in this nightmare! The system is beyond broken but your benefits are still there waiting for you.

I'm dealing with something similar right now! Filed my claim two weeks ago and it shows as "certified" in the system but absolutely zero trace of it in payment history. It's like it just vanished. I've been calling nonstop but can't get through to anyone. Reading through all these responses is actually really helpful - sounds like this is a widespread system glitch that requires talking to an actual person to fix. Going to try the early morning calling strategy and maybe look into that Claimyr service if I get desperate enough. It's so frustrating that they can't even send a simple notification when there's an issue with your claim! Thanks everyone for sharing your experiences, at least now I know I'm not going crazy and this isn't just happening to me.

thanks for asking this question, I was wondering the same thing about exhaustee status but was too embarrassed to ask

Don't feel embarrassed at all @Alice Coleman! This exhaustee status is confusing and poorly explained by NYS DOL. I'm in a similar boat - hit my 26 weeks recently and had no idea what came next. From reading everyone's responses here, it sounds like the key is figuring out if you earned enough wages during your benefit year to qualify for a new claim. I worked some gig jobs while collecting so I'm hoping that might be enough. Going to try filing a new application online this week. Really wish the state would send out clearer notifications about your options when you hit exhaustee status instead of leaving people to figure it out themselves.

This gives me hope! I'm waiting for my appeal hearing date still. Did you have to provide a lot of documentation or was it mostly just your testimony? I'm worried I don't have enough evidence to prove my case.

Congratulations Justin! That's such a relief after 8 weeks of stress. Just wanted to add that you should also keep an eye on your tax situation - the back pay will likely be reported as taxable income all in one year even though it covers multiple weeks. You might want to set aside some money for taxes or consider having them withhold federal taxes from your future payments if you haven't already. I learned this the hard way when I got my back pay and ended up with a bigger tax bill than expected. But definitely celebrate this win - the appeal process is exhausting and you deserved to win!

I'm going through this exact situation right now too! Just certified yesterday and today being a federal holiday has me worried about when my payment will actually come through. Reading everyone's experiences here is really helpful - sounds like Wednesday is the most realistic expectation. It's so stressful when you're already dealing with unemployment and then have to worry about payment delays on top of everything else. I really wish the NY DOL website was clearer about how holidays affect the payment schedule. At least now I know to always factor in extra time around federal holidays. Thanks everyone for sharing your experiences, it makes me feel less anxious knowing this is a common issue and the payments do eventually come through!

I've been dealing with NY unemployment for about 4 months now and can definitely relate to the holiday stress! From what I've experienced, when you certify on Saturday before a federal holiday Monday, your payment almost always gets pushed to Wednesday. The DOL processes everything on Sunday night, but since banks don't handle ACH transfers on federal holidays, it creates that extra day delay. I actually keep a little calendar now marking all the federal holidays so I can plan my budget around these delays. It's frustrating that they don't make this clearer on their website, but once you know the pattern it's pretty predictable. Your payment should definitely hit by Wednesday morning - try not to stress too much about it!

Just be aware that you'll need to keep doing job searches even for partial benefits! A lot of people don't realize this but NYS Department of Labor still requires you to look for work and log your job contacts even if you're working full-time. It's annoying but that's the rule.

I was in a similar situation a few months ago! I lost my part-time evening job at a restaurant while keeping my full-time day job. What helped me was gathering all my wage statements from both employers for the past 18 months before filing. NYS Department of Labor used my combined earnings from both jobs to calculate my weekly benefit rate, then reduced it based on what I still earn from my full-time job. The process took about 3 weeks to get my first payment, but it was worth it since I was getting around $180/week in partial benefits. Just make sure to report your full-time wages accurately each week when you certify - any discrepancies will cause delays.