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Quick tip: take screenshots of everything you submit to NYS Department of Labor and keep copies of all documents. Their system sometimes 'loses' uploads and you'll want proof you submitted everything correctly the first time.
Just went through this process myself a few months ago. In addition to what others mentioned, make sure you have your Social Security card handy and any military discharge papers if you're a veteran (they sometimes ask for DD-214). Also, if you worked multiple jobs in the past year, gather contact info for ALL employers - NYS Department of Labor may need to verify wages from each one. The online application will walk you through exactly what documents to upload, but having everything ready beforehand makes the process much smoother. Good luck!
This is really helpful! I didn't even think about needing military documents. Quick question - when you say "contact info for ALL employers," do you mean just their phone numbers and addresses, or do I need specific HR contact details? My previous job before this one was at a small company that might not even have a dedicated HR person.
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ugh the nys department of labor system is so confusing for anyone who doesn't have a traditional 9-5 job. took me forever to figure out how to enter my bartending shifts from different venues. good luck with the application!
I went through something similar when I was doing contract work for different hospitals. One tip that really helped me - when you're filling out the wage section on my.ny.gov, you can upload your pay stubs as supporting documentation if the online form doesn't capture your situation well. There's usually an "upload documents" section where you can attach everything. Also, keep copies of all your contracts with the staffing agencies - NYS Department of Labor sometimes asks for proof of employment relationship vs. contractor status during the review process. The key thing is being thorough with your documentation since travel healthcare work doesn't fit their standard templates.
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Just remember that welfare has work requirements too so make sure you're meeting the job search requirements for both programs. NYS Department of Labor requires you to look for work and so does welfare usually.
I went through this exact situation about 8 months ago with two kids as well. You absolutely can get both - I received unemployment from NYS Department of Labor and SNAP/cash assistance from local DSS. The key thing is being completely transparent about your unemployment benefits when you apply for welfare. They'll reduce your cash assistance based on your UI payments, but you'll likely still qualify for SNAP and definitely for Medicaid for you and your kids. Apply for both ASAP since there can be processing delays, especially with welfare applications. Also keep all your documentation organized because both agencies will want proof of everything. Hang in there - the combination of both programs really helped me get through those tough months until I found work again.
This is really helpful to hear from someone who went through the same situation! I'm definitely going to apply for both right away. Quick question - when you say they reduced your cash assistance based on UI payments, do you remember roughly how much? Like if I get $400/week in unemployment, would that completely eliminate cash assistance or just reduce it? Trying to get an idea of what to expect financially.
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UGH this is exactly why I hate dealing with NYS Department of Labor! They make it impossible to get basic information about YOUR OWN MONEY. The fact that you can't easily see your overpayment balance online in 2025 is absolutely ridiculous.
I had the same frustrating experience with NYS Department of Labor's overpayment system! What finally worked for me was calling their overpayment unit directly at (518) 457-2635 - it's a separate number from the regular unemployment line so the wait times are usually shorter. When you call, have your SSN and the overpayment notice handy. They can tell you your exact balance including any interest that may have accrued. I also recommend asking them to send you a payment statement by mail so you have it in writing. The online system is honestly broken for tracking these balances.
This is super helpful! I had no idea there was a dedicated overpayment unit with their own number. The regular unemployment line is such a nightmare to get through. Do you know if they're open regular business hours or do they have specific times when it's better to call? I'm going to try this tomorrow morning and hopefully finally get a straight answer about my balance.
@Henrietta Beasley This is exactly what I needed! I ve'been dealing with the same issue as the original poster and had no idea there was a separate overpayment number. The regular unemployment line is absolutely useless - I ve'called probably 8 times in the past few months and either get disconnected or told to check online which (clearly doesn t'work .)Going to call 518 (457-2635) first thing Monday morning. Really appreciate you sharing this info!
Sofia Gutierrez
I'm going through this exact same situation right now! Been trying since early morning and keep getting the "system unavailable" message. It's really reassuring to see I'm not the only one and that there are solutions. Based on everyone's advice, I'm going to try again this afternoon using incognito mode and maybe the mobile app if the website still doesn't work. Thanks for posting this question - the responses have been super helpful! It's good to know we have until Saturday to file, that definitely takes the pressure off.
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Zainab Khalil
•Same here Sofia! I've been dealing with this for weeks now and what I've found is that the system really does work much better after 2-3pm. The morning rush seems to overload their servers. Also wanted to add that if you're using Chrome, sometimes switching to Firefox or Edge helps when one browser is having issues. And definitely bookmark the direct my.ny.gov link so you don't accidentally end up on a fake site. Hope you get through this afternoon - we're all in this together!
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Douglas Foster
I've been filing unemployment claims in NY for about 6 months now and can confirm what others are saying about the system being more stable in the afternoon/evening. What really helped me was setting up a routine - I always file between 3-5pm and rarely have issues during those hours. One thing I'd add is to make sure your browser is fully updated, as I noticed older browser versions sometimes have compatibility issues with the my.ny.gov site. Also, if you're using any browser extensions or ad blockers, try disabling them temporarily as they can sometimes interfere with the login process. Don't worry about missing your deadline - you really do have until Saturday night, and the stress isn't worth it when there are so many hours left to successfully file!
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