Hey I just went through this last week! Just call them directly at 1-888-209-8124 and they can verify your identity and mail a copy. Pro tip: dont call monday or friday, those are the busiest days. Try tuesday afternoon if possible!

I'm dealing with the exact same thing right now! Lost access to my old email and can't reset my password. From what I've been reading here, it sounds like calling that tax form line at 1-888-209-8124 is probably my best bet, even though the wait times sound brutal. Really wish they'd just mail these automatically like they used to. Has anyone had luck getting through early in the morning? Trying to figure out the best time to call so I don't waste my whole day on hold.

Same boat here! Mine has been in adjudication for 3 weeks and I'm starting to panic about rent. Did anyone get a determination letter or does it just update online?

I'm going through the same thing right now - filed 3 weeks ago and still showing "adjudication in progress." From what I've learned lurking in these forums, it seems like reduced hours/constructive dismissal cases often take longer because they have to verify with your employer that the hour reduction was significant enough to qualify you for benefits. The waiting is absolutely nerve-wracking, especially when you're counting on that income. I've been keeping detailed records of my reduced schedule and any communication with my former employer just in case they need additional documentation. Hang in there!

The whole system is so confusing with all these different time periods and quarters. Why can't they just ask for like the last 2 years of work and be done with it? Having to calculate base periods and figure out which calendar quarters they mean is ridiculous.

I went through this same situation last year and here's what I learned: definitely include ALL jobs from the past 2 years to be safe, even short-term ones or jobs with gaps. The base period calculation can be confusing but it's better to over-report than under-report. For the job you quit 18 months ago - quitting without notice isn't automatically disqualifying, especially if it's outside your base period. They're more concerned about your most recent job separation and whether you're currently able and available to work. The key is being completely honest on your application. If you're unsure about specific dates or details, it's better to estimate and note that rather than leave things blank. Keep records of everything you submit too.

Make sure you're continuing to file your weekly claims even while it's pending. If you miss those, it can delay your benefits even after approval. Also double-check that all your employer information is exactly correct - sometimes even a small discrepancy in dates or wages can trigger additional review.

Two weeks is definitely frustrating but unfortunately pretty normal for NYS DOL right now. I went through the same thing last fall - my claim was pending for 3 weeks with no communication. What finally helped was calling the Telecert line at 888-581-5812 early in the morning (like 8:01 AM sharp) when they open. I got through after about 45 minutes and the rep was able to see that my claim was just waiting for routine employer verification. Sometimes they can push things along or at least give you a realistic timeline. Hang in there and keep filing your weekly claims!

Just wanted to share my recent experience - I also filed by phone about 2 weeks ago and the rep didn't mention ID.me at all. I only found out when I logged into my online account 3 days later and saw the verification requirement. Completed it right away and my first payment was processed within 48 hours after verification went through. The ID.me process itself was pretty straightforward - took about 10 minutes with good internet connection. Don't make the same mistake I almost did by waiting too long!

I went through the exact same thing! Filed by phone in January and the rep never mentioned ID.me verification. I only discovered it when I got frustrated about delayed payments and logged into my online account. There it was - a big red banner saying "Identity Verification Required." The whole process took about 20 minutes including waiting for the video call verification. Pro tip: do it during off-peak hours (early morning or late evening) because the wait times for live verification can be really long during business hours. Once I completed it, my payments started flowing within 2 business days. Don't wait like I did - check your online dashboard immediately even if you filed by phone!