New York Unemployment

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Can't login to ny unemployment account despite using correct password

I've been receiving unemployment benefits for about 5 months now without any issues. My payments have all been coming through fine, but suddenly last week I can't login to my online account anymore. The system keeps telling me I have the wrong username or password, but I swear I'm using the exact same login info I've always used. I've tried resetting my password 3 times now, but even with the new password it still says it's incorrect. I need to access my account to update some information and check on my remaining balance. Has anyone else experienced this? Is the website just glitching or could something else be going on? All my payments are still coming through normally which is weird.

i stg the new york unemployment website is run by a hamster on a wheel. same thing happened to my sister last month - she ended up having to go IN PERSON to a office to get it fixed. ridiculous.

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wait they have physical offices you can go to??? where??

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there's one in downtown manhattan and i think brooklyn too. but you need an appointment and those are like harder to get than concert tickets lol

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I had the EXACT same issue last month and it was driving me absolutely crazy! Turns out my account had been flagged for "suspicious activity" even though I hadn't done anything wrong. The rep told me it happens sometimes when you log in from different locations or devices. Here's what finally worked for me: 1) Stop trying to log in for 24 hours (I know it's hard but multiple failed attempts make it worse) 2) When you do try again, use the EXACT same device/browser you originally set up the account with 3) Make sure you're typing your username exactly as you registered it (no extra spaces, check capitalization) If that doesn't work, you really do need to call them. I know everyone says the phones are impossible, but I got through by calling at exactly 8:00 AM on a Tuesday. Took 45 minutes on hold but the rep fixed it in literally 2 minutes - there was some weird technical flag they had to manually remove. Don't panic about the fraud stuff unless you notice actual changes to your bank account. The fact that your payments are still coming through normally is actually a good sign that it's just a technical glitch rather than identity theft.

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Can you collect unemployment if fired after giving notice - NYS Department of Labor rules?

I'm in a really confusing situation and need some clarity on NYS Department of Labor rules. I gave my employer two weeks notice last Friday because I got a better job offer that starts in three weeks. But yesterday my current boss told me not to bother coming in for the rest of my notice period - basically fired me on the spot. Now I have a week gap before my new job starts and I'm wondering if I can file for unemployment benefits for that time? I know normally you can't get UI if you quit, but technically I was terminated even though I had already given notice. Has anyone dealt with this specific situation with NYS Department of Labor before?

This whole system is so messed up! Employers can just walk you out whenever they want but then you have to jump through hoops to prove you deserve benefits. Good luck dealing with the NYS Department of Labor bureaucracy - hopefully they actually process your claim quickly for once.

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I work in HR and see this situation fairly often. @Fatima Al-Farsi you're absolutely right to file - this is called being "separated prior to resignation date" and NYS treats it as an involuntary termination. When you file online, there's actually a specific option for this exact scenario. You'll want to select that you were discharged/terminated and then explain in the comments that you had given notice but were released early. Also keep any documentation like your original resignation letter or emails about being told not to return. The fact that you have a job starting soon shouldn't affect your eligibility for that gap week, just make sure to report your new start date when you certify for benefits.

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When will NY unemployment W2 forms be available online?

Been collecting unemployment since August 2023 after my company downsized. I need to file my taxes early this year because I'm applying for a mortgage in March. Checked my online account but can't find any tax documents yet. Anyone know when the W2 forms (or whatever tax form we get) will be available on the NY unemployment website? Last year I got a paper copy in the mail but heard they're switching to digital this year. Getting antsy because my mortgage broker needs proof of income ASAP.

They better hurry up with these tax forms! Last year they were late and i had to amend my return which cost me extra money with my tax preparer ๐Ÿ˜ก

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I'm in a similar boat waiting for my 1099-G! Called the unemployment office yesterday and they said forms should be available online by January 25th this year. The rep mentioned they're trying to get them out earlier than the January 31st deadline because so many people need them for early tax filing. You can also sign up for email notifications in your NY.gov account so you'll know right away when they're posted. Hope this helps with your mortgage timeline!

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NYS Department of Labor - which employer is responsible for unemployment benefits when I had multiple jobs?

I'm really confused about how unemployment benefits work when you've had multiple employers. I worked two part-time jobs this year - one retail position from January to August, and another office job from March until I got laid off in December. Now I'm filing for unemployment but I don't understand which employer is responsible for my benefits? Does NYS Department of Labor look at my most recent employer or do they combine earnings from both jobs? I'm worried I won't qualify because neither job by itself paid very much but together they were decent income.

I struggled with getting through to NYS Department of Labor to clarify this exact question when I filed last year. If you're having trouble reaching them by phone, I ended up using this service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Made the whole process much less stressful when I could actually talk to someone who explained how the multi-employer situation works.

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Thanks for the suggestion! I've been trying to call for days but keep getting the busy signal.

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Just want to add that having multiple employers might actually help your benefit calculation since NYS Department of Labor looks at your total earnings. As long as you meet the minimum wage requirements during your base period, you should be fine. The main thing is making sure you were separated from your last job for a qualifying reason.

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That's a really good point about multiple employers potentially helping with the benefit calculation! @Isabella Ferreira since you mentioned your two jobs together made decent income, you might actually be in better shape than you think for qualifying.

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NYS Department of Labor earnings limits - how much money can you make and still collect unemployment?

I'm confused about the earnings rules while collecting unemployment benefits. I've been getting part-time work here and there but I'm scared I'm going to mess up my claim if I earn too much. What's the actual limit for how much you can make in New York and still get your weekly unemployment payment? I tried reading the NYS Department of Labor website but it's really confusing with all the calculations. Anyone know the simple answer?

One more important thing - if you're doing freelance or gig work, you need to report that income in the week you performed the work, not when you got paid. This trips up a lot of people with unemployment claims.

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This is such an important point that I wish the NYS Department of Labor made clearer! I made this mistake early on with some consulting work - I reported the income when I got paid two weeks later instead of when I actually did the work. Ended up having to call and straighten it out, which was a nightmare given how hard it is to reach someone. For anyone doing gig work, keep detailed records of when you actually performed the work, not just when payment hit your account.

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Just want to add that if you're consistently earning close to or over your benefit amount, it might be worth considering whether to pause your unemployment claim temporarily. I had a few good weeks where I was making decent money from freelance work, and it made more sense to just not certify for those weeks rather than deal with the reduced benefits and potential complications. You can always resume your claim later as long as you're still within your benefit year. Just make sure to understand the rules about when you need to reopen vs. continue your existing claim.

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You just skip certifying for those weeks - there's no formal "pause" process. When you don't certify, that week just doesn't count toward your benefit year total. But be careful because if you skip too many weeks (I think it's 4 consecutive weeks in NY), your claim becomes inactive and you'll need to reopen it, which can be a hassle. I usually skip certification when I know I'm going to earn more than my weekly benefit amount anyway. Just make sure to start certifying again as soon as your income drops back down. The key is keeping track of your benefit year end date - you don't want to run out of time to collect your remaining benefits.

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@0e1d091045f1 might have better details, but from what I understand you just don't certify for those weeks when you're earning too much. The key is being strategic about it - if you know you're going to make more than your weekly benefit amount, it often makes sense to skip certification rather than get $0 and still have to report all that income. Just make sure you restart certification as soon as your earnings drop back down. I think you can skip several weeks without issues as long as you're within your benefit year, but definitely double-check the NYS Department of Labor guidelines on this.

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