You need to act fast because once they start garnishing, it's harder to stop. Submit Form IA 735.1 to request a hearing about the overpayment. Also complete the financial hardship affidavit if the garnishment is causing you to not be able to pay for basic necessities. Make sure to include documentation of your monthly expenses.

I went through something similar last year. The key is to document everything and act quickly. First, request all records related to your case - they have to provide them under FOIL (Freedom of Information Law). This will show you exactly what notices they claim to have sent and when. Second, if you're facing financial hardship, you can request a waiver or reduction of the garnishment amount. I was able to get mine reduced from 15% to 5% by showing my monthly budget and proving the garnishment was preventing me from paying for basic necessities like rent and utilities. Don't give up - the system is designed to be overwhelming but you do have rights.

UPDATE: You guys were right!! I finally got through to NYSDOL using Claimyr (took about 25 minutes to get an agent) and they confirmed exactly what happened. There was a processing error between the Treasury Department and NYSDOL where some stimulus payments were incorrectly sent through the unemployment system to people who weren't eligible. When the error was caught, they reversed the payments but didn't notify anyone. The agent was super helpful and is sending me a formal letter explaining the error that I can take to my bank. She also gave me a special reference number to provide to the IRS if I need to follow up with them. She said they're working on a mass communication to everyone affected, but that could take weeks. Thank you all for your help! I'm relieved to finally understand what happened, though still annoyed about the overdraft fees. Going to my bank tomorrow with the case info.

Wow, this whole situation is such a mess! I'm glad you finally got some answers through NYSDOL. It's crazy how these system errors can cause so much stress and financial hardship for regular people just trying to get by. I've been dealing with a similar payment mix-up (though not as severe as yours) and this thread has been incredibly helpful. The advice about taking screenshots of everything and asking for ACH transaction reports is gold - I had no idea these were different from regular statements. Really hope your bank cooperates and reverses those overdraft fees since you now have official documentation that it was their mistake. Thanks for keeping us updated on your progress!

I'm so glad I found this thread! I just got my first quarterly review notice yesterday and immediately started spiraling about what I might have done wrong. Reading through everyone's experiences has been incredibly reassuring - it sounds like this is just routine for NYSDOL and most people never have to do anything beyond their normal weekly certifications. It's frustrating that they make the notice sound so ominous when for the majority of us it's just background processing on their end. I've been honest with all my weekly claims about job searching and availability, so I'm going to try to relax and just keep doing what I've been doing. Thank you to everyone who shared their stories - you've probably saved me weeks of unnecessary worry!

I just wanted to add my experience to help ease everyone's worries! I got my first quarterly review notice about 8 months ago and had the exact same panic attack that everyone here is describing. I was convinced I had messed something up and was going to lose my benefits. But just like what everyone else has said - I got the basic notice with no forms, kept doing my weekly certifications like normal, and literally nothing else happened. No phone calls, no extra paperwork, no issues at all. The review happened completely in the background on their end. It's really unfortunate that NYSDOL makes that notice sound so scary when for most of us it's just routine administrative stuff. If you've been honest with your weekly claims about job searching, availability, and any income, you should be totally fine. Just keep doing what you've been doing and try not to let that notice stress you out - easier said than done, I know, but based on all the experiences shared here, you're very likely worrying over nothing!

you need to call this number: 1-833-925-9808 - it's a special direct line for KeyBank unemployment card issues. It's not the same as the number on the back of the card. They answer quicker and can pull up a full history.

I had this exact same problem last month! What worked for me was calling that KeyBank number (866-295-2955) early in the morning around 8am - way less hold time. When you get through, specifically ask them to read you ALL transactions for the date range you need, including any fees or adjustments. Write everything down because they won't email it to you. Also ask them to explain any codes or abbreviations they mention - some deposits show up weird like "ACH CREDIT NYS DOL" or something confusing. If there's still a discrepancy after getting the full history, then you know it's a DOL issue and not just missing transaction info. The $380 difference sounds like it could be multiple small fees adding up, but definitely get that full breakdown first before assuming anything.

For anyone still having issues, here's the official process: 1. Primary method: NY.gov account > My NY.gov > Tax Documents > 1099-G 2. Alternative method: Call the dedicated 1099-G request line at 1-877-355-5676 (operates 24/7) 3. Last resort: Submit Form TC-10 (Tax Document Request Form) through your online account If you've tried all these methods and still can't get your form, you have the right to file a complaint with the Taxpayer Advocate Service at 1-877-777-4778. They can often help resolve the issue more quickly. And remember, by law, the department must provide your tax form within 10 business days of a written request.

Just went through this exact same nightmare last week! What finally worked for me was clearing my browser cache completely and then logging back into my NY.gov account. Apparently there's some weird caching issue that prevents the tax documents from showing up properly. After clearing cache, I found my 1099-G under "My Online Forms" > "Tax Form Request" just like Leo mentioned. Also, pro tip - if you're using Chrome, try switching to Firefox or Edge. I read somewhere that the new DOL website has compatibility issues with certain Chrome extensions. Hope this helps someone avoid the phone call hell!