


Ask the community...
The entire process is so broken rn. Been dealing with this since October. Best advice: document EVERYTHING, screenshot confirmations, and keep calling until you get answers.
you can also try sending a secure message through your online account but tbh those take foreverrr to get answered
Keisha Taylor
Send them a message through the secure message center about this. Sometimes they actually respond within a few days (worked for me
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StardustSeeker
•been waiting 2 weeks for a response lol good luck with that 🤡
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Paolo Marino
Here's what worked for me - call exactly at 8am, press 2, then 1, then wait for the menu to finish COMPLETELY before pressing 9. If you press 9 too early it sends you to a dead end. Also try wednesday mornings, they seem to have more staff then. If that doesnt work use claimyr.com - saved me hours of frustration
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Amina Bah
•this actually worked! took 3 tries but finally got through 🙏
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