Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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wht about twitter? i tweeted at the nysdol account with my issue (didnt include personal info) and got a DM asking for my info within a day. worth trying maybe?
UPDATE: I took several of your suggestions! I contacted my state assembly person this morning (thanks for that tip), and also used Claimyr to get through to an agent. The agent told me my claim had an "identity verification pending" flag that I was never notified about! Apparently I needed to upload additional documents but the notification email went to spam. The agent helped me submit everything right over the phone. Assembly person's office also said they'd follow up to make sure it gets processed quickly. Thank you all for the help - feeling hopeful for the first time in weeks.
That's excellent news! The identity verification issue is one of the most common reasons for extended pending status. Make sure to check your spam folder regularly and log into your account at least 2-3 times per week to check for new messages or required actions. Glad you're on the path to resolution!
So glad it worked out for you! That's exactly what happened to me - there was a flag on my account I knew nothing about. The system really should text people about these important notifications instead of just sending emails that go to spam.
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hey my cousin works for social services and says you should apply for emergency cash assistance too, its different from unemployment and they can help faster when u have a baby
Thank you! Do you know if I can apply online or do I need to go in person?
pretty sure u can start online but might have to go in for interview. just google NY emergency assistance application
I just want to follow up - were you able to make any progress with your claim? Did you try any of the suggestions here?
UPDATE: I finally got through using that Claimyr service someone recommended. It actually worked! The agent found that there was an employer dispute about my termination reason that nobody told me about. They expedited my case since I have a baby, and said I should get a determination letter within 5-7 days. Also applied for emergency SNAP and got approved yesterday! Thank you everyone for your help - still waiting for the money but at least now I know what's happening.
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Just wanted to update that we successfully helped my mother-in-law with this exact issue last week! What finally worked was getting an ID.me video call, but we had to use my computer since she doesn't have one. We sat with her during the call, and the representative was very understanding about her situation. They accepted her Medicare card, social security card, and a bank statement as verification even though she didn't have a current photo ID. So there is definitely some flexibility in the video verification process!
That's encouraging to hear! We'll try scheduling a video call and gathering all her documents. Did you have to wait long for the video appointment?
We scheduled it about 3 days in advance. The actual call was scheduled for 20 minutes but only took about 10. Just make sure all documents are ready and visible before the call starts to make it go smoothly.
Update: Thanks everyone for your help! We were able to get through to NYSDOL using the Claimyr service someone recommended. The agent set up an in-person appointment for my mom at our local office for the Verification Alternative Process. She's going next Tuesday and bringing all the documents mentioned here. I'll update again after her appointment to let everyone know how it went in case someone else has the same issue.
Great news! For the in-person appointment, make sure she brings proof of her social security number (card or official document with the full SSN), something with her date of birth (even if expired), and at least two pieces of mail showing her current address from the last 60 days. This combination has the highest success rate based on what I've seen with other claimants.
Perfect, thanks for the specific advice! She has her social security card, an expired passport, and plenty of recent mail. I'm feeling much more confident about the appointment now.
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Just to clarify something important: during this whole process of invalidation and reinstatement, you MUST continue to certify for benefits every week as if nothing changed. Even though you won't see payments immediately, the system is still recording your certifications and will pay you retroactively once the claim is fully processed. If you miss certifying for any week thinking "why bother, my claim is on hold anyway," you will not receive payment for that week when everything is finally processed.
wait so we still certify even when the system shows our claim is invalid?? the website wont even let me login when my claim status changed to invalid last time this happened. im so confused by all this.
@profile4 - Yes, it's confusing because what the specialist does on their end doesn't always reflect correctly in your online account right away. If you can't access the system to certify while your claim shows as invalid, you should call and speak to a representative who can take your certification by phone. Make sure to explain your situation so they understand why you're certifying by phone. Alternatively, once your claim is reinstated, you can request backdated certifications for any weeks you missed due to access issues. There's a specific form for this on the NY DOL website.
thank u so much!! this whole system is so complicated its like they dont want us to get the money were supposed to get
Sydney Torres
have u tried calling them? sometimes u have to just do it by phone
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Donna Cline
•I tried calling yesterday and waited on hold for 1.5 hours before getting disconnected. Then tried again and couldn't even get into the queue - just got a message saying high call volume and to try again later. ugh.
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Harper Collins
Just wanted to follow up - were you able to get your claim filed? The mobile site trick works well, but if you're still having issues, try the NY unemployment office's alternate claim filing system at labor.ny.gov/altclaim (it's a simplified version they don't advertise much). Also, Tuesdays and Wednesdays typically have lower traffic than Mondays and Fridays.
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Donna Cline
•Thanks for checking back! I actually ended up using Claimyr like someone suggested above and got through to an agent who helped me file over the phone. It took about 30 minutes but my claim is FINALLY submitted! The agent told me they've been having major issues with the employment history section and are working on a fix that should be rolled out next month. For anyone else reading this with similar issues - don't waste days like I did trying to fight with the website!
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