Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Update on my earlier advice: I just learned NYSDOL changed their phone system last month. Now the best time to call is actually between 7:30-7:45 AM (yes, before they officially open). The queue starts accepting callers earlier than advertised. Also, when prompted for your PIN, enter it VERY slowly with pauses between each number. This sometimes bypasses the standard menu tree and gets you to an agent faster. Good luck!
Thank you!! I'll try this first thing tomorrow morning. I appreciate all the suggestions everyone has given.
UPDATE: I finally got through to a live agent this morning!!! Used Claimyr and had a call back with an agent in about 30 mins. The rep said my backpay was stuck because of a "wage verification hold" that needed manual override. She processed all 4 weeks while I was on the phone and said the money should be in my account within 2-3 business days. SUCH A RELIEF!!! Thank you everyone for your suggestions and help!!
That's awesome! Glad it worked out for you. Nothing beats actually talking to a human who can fix things.
Perfect example of why manual review is so important. The system sometimes applies these wage verification holds incorrectly, especially if you had multiple employers in your base period. Always worth speaking to an agent directly for backpay issues.
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Just to clarify on the refiling process: Mark your calendar for September 20th. Not the 19th (your BYE date) but the day after. Log in early that morning to file your new claim. Have all your employment information from the past 18 months ready, including any part-time work. For the student question, the most important thing is to show that school doesn't interfere with your ability to search for and accept suitable full-time work. Online classes are definitely viewed more favorably since they offer flexibility. Night classes are also generally acceptable since they don't conflict with typical business hours. Don't volunteer too much information about your student status unless directly asked. Answer honestly but concisely.
Thank you! I'll definitely wait until 9/20 to file. And good tip about not volunteering too much info - I tend to overshare when I'm nervous.
btw if the system isnt letting u certify this week call them right away. might be an issue with ur account that needs fixing before ur BYE date
This is actually good advice. If the system is giving you errors BEFORE your BYE date, that could be a separate issue that might continue even after you refile.
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Anybody else think it's crazy we're all still using these KeyBank cards in 2025? Most states switched to better options years ago.
Update us when your card starts working! I'm curious if it will take the full 72 hours or less. My guess is you'll have access by tomorrow.
IT'S WORKING!! Just tried making a small purchase like someone suggested and it went through! So in total it took about 60 hours from when the deposit showed up. Thanks everyone for the help and suggestions!
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my cousin works at the unemployment office and says they get like 1000s of calls everyday about id.me problems lol
I believe it! System is designed to make people give up. Make it so complicated that half the people just stop trying to get the benefits they deserve.
Just checking back - were you able to resolve your ID.me issue? The Trusted Referee video call option usually works for those with stuck verifications.
Yes! Finally got it sorted. I did the Trusted Referee video call this morning - had to wait about 35 minutes but the person was actually really helpful. They manually verified my ID and within a couple hours my NYSDOL application updated to show the verification was complete. Now I'm just waiting for them to process my actual claim. Thanks everyone for your help!
Hailey O'Leary
anybody else notice how they always say 'today or tomorrow' for EVERYTHING? lol when i was on unemployment they told me the same thing about my letter, about my payments, about my interview... its like their script or something
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Cedric Chung
•YES!!!! Every single time!!! It's NEVER accurate!!! I think they just say that to get you off the phone!!!!
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PaulineW
When you receive your Monetary Determination letter, here's what to check: 1. Verify all employers from your base period are listed 2. Confirm the wages shown match your records 3. Check if the weekly benefit amount seems correct (approximately 50% of your average weekly wage up to the maximum of $650) If anything is incorrect, you have 30 days to request a review by submitting a Request for Reconsideration. You can do this through your online account under 'Secure Messages' with supporting documentation like W-2s and pay stubs. The good news is that payments are typically released quickly once the determination is finalized, especially if you've been consistently certifying each week.
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Katherine Shultz
•This is incredibly helpful, thank you! Is the base period the last 4 completed quarters before I filed, or is it different in NY? I had a job change about 8 months ago and want to make sure both employers are counted.
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PaulineW
•In NY, the standard base period is the first 4 of the last 5 completed calendar quarters before you filed. If you don't qualify using that period, they'll use the alternate base period, which is the last 4 completed quarters. With a job change 8 months ago, both employers should be included in either base period calculation, but double-check the letter to make sure.
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