I'm going through almost the same thing right now! My letter said they excluded my highest earning quarter because of some technicality about when I filed my initial claim. I'm really nervous about the appeal process. Has anyone had success with getting their full benefit amount restored after appealing? Like what are the actual chances they'll fix this?

Update: I tried that Claimyr service someone mentioned and actually got through to NYSDOL! The agent confirmed that they were missing wages from my second employer during Q3 2024. I need to submit my paystubs and W-2 from that job along with the Request for Reconsideration form. She said the processing time is currently about 4 weeks but could be faster. Thanks everyone for your help with this!

wht about twitter? i tweeted at the nysdol account with my issue (didnt include personal info) and got a DM asking for my info within a day. worth trying maybe?

UPDATE: I took several of your suggestions! I contacted my state assembly person this morning (thanks for that tip), and also used Claimyr to get through to an agent. The agent told me my claim had an "identity verification pending" flag that I was never notified about! Apparently I needed to upload additional documents but the notification email went to spam. The agent helped me submit everything right over the phone. Assembly person's office also said they'd follow up to make sure it gets processed quickly. Thank you all for the help - feeling hopeful for the first time in weeks.

ok so im in a slightly difrent situation but I had this break in claim thing happen to me also. What I learned is dont skip weeks of certifying even if u think you dont qualify that week! This triggers the break in claim thing. Just certify every week no matter what and be honest about hours. they do eventually sort it out.

Thanks everyone for the advice! My son selected 'lack of work' and we're making sure he certifies every week without fail. The certification went through this week but payment is still showing as pending. We'll give it another week before considering calling NYSDOL. It's such a relief to know others have dealt with this seasonal work situation successfully!

My bf had an overpayment last month and they sent him a letter saying exactly when they would take the money. They ended up taking it from two separate payments (like 50% from each). Maybe check your mail again or your online message inbox?

To summarize for anyone else with overpayment questions: For small overpayments like $220, NYSDOL typically recovers it from 1-2 payments. For larger amounts, they may take 50% of your weekly benefit until it's paid (standard overpayments) or 100% (fraud determinations). You can call and request a payment plan if taking the full amount would cause financial hardship. The determination letter should specify the recovery method they're using in your specific case.

have u tried the callback option on the website? thats how i finally got through last month

Just wanted to follow up - any luck with getting through to someone? Did you try any of the suggestions here?