Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
Quick update from my earlier post - I just remembered that when I finally talked to an agent, she told me that June 2025 has been CRAZY busy for them because they switched to a new payment processing system earlier this month. She said tons of legitimate payments were getting flagged for extra verification because of the system transition. Maybe that's what happened to yours too?
This is accurate information. NYSDOL migrated to the new UIPAY system on June 1, 2025. The transition has caused numerous verification flags on existing claims as the system applies new validation rules to established payments. If your payments stopped right at the beginning of June, this is almost certainly the cause. Unfortunately, these system-generated holds do require agent intervention to clear, even though they're not related to any actual eligibility issues with your claim.
UPDATE: Finally got through today! I used the Claimyr service that someone recommended above and got connected to an agent in about 35 minutes (after spending weeks trying on my own with no success). Turns out my payments were on hold because of that exact system migration issue someone mentioned! The agent could see all three of my certifications were pending in the system, and she manually released them. She said the funds should be in my account within 2-3 business days and apologized for the stress it caused. Thank you everyone for your help and suggestions! That new system migration apparently affected thousands of people but they didn't communicate it clearly to anyone.
awesome!! so glad u got it fixed! the unemployment system is such a mess but at least ur getting ur money now
Great news! For anyone else reading this thread with similar issues: if your payments stopped in early June 2025, it's likely related to the UIPAY system migration. While frustrating, these holds are typically resolved quickly once you reach an agent. Your eligibility isn't actually in question - it's purely a technical validation issue with the new system.
Join the conversation
Not sure if this helps but my brother had the same problem last month and he ended up going to the public library to use their computers to file his claim. Most libraries have free computer access if your phone doesn't work out!
That's a great backup plan, thanks! There's a library about 15 min from me. I'll try the mobile site first and if that doesn't work I'll head there tomorrow.
Join the conversation
my cousin said he got a real stimulus from ny unemployment last year but it was only like $600 not thousands... maybe ur thinking of that?
Your cousin likely received a retroactive payment or an adjustment to a previous claim, not a stimulus. The last federal unemployment stimulus programs ended years ago. Any current payments would be regular unemployment benefits or adjustments to existing claims, not new stimulus payments.
Join the conversation
If you're helping your coworker, make sure you're not actually speaking for her on the call. NYSDOL requires the claimant to speak for themselves (even with language barriers) unless you have filed official paperwork to be their representative. They're very strict about this now after all the fraud cases. Your coworker needs to be the one talking, even if you're helping translate.
I wasn't aware of that requirement. I was planning to do most of the talking and then have her confirm details. Is there an official way to become an authorized helper? She's really nervous about handling this herself even with translation.
Yes, there's a form called "Claimant Advocate Designation" you can download from the NY DOL website. You both need to fill it out and submit it before you can legally speak on her behalf. Without that, they might refuse to talk to you or even flag the account for potential fraud.
Just wanted to update - we finally got our waiting week credit issue resolved. We ended up using Claimyr and got through to an agent within 90 minutes. Once connected, we asked for a Spanish speaker and they transferred us pretty quickly. The actual fix only took about 15 minutes once we had someone on the line. My coworker's claim is now processing normally and she should get her first payment next week.
That's great news! The waiting week credit issues are usually simple fixes once you actually reach a person. Glad your coworker is on track to receive benefits now.
Liam O'Sullivan
you guys shud try calling right when they open... my brother got thru that way
0 coins
Mei Liu
I'm so frustrated for your daughter! The system is clearly failing people who need help most. Please come back and let us know what ends up working - it helps others who are stuck in similar situations.
0 coins
AstroAdventurer
•I definitely will update once we get this resolved! I appreciate all the helpful suggestions from everyone. It's been incredibly stressful for her, but at least now we have several concrete action steps to try.
0 coins