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check ur mail too. sometimes they send letters asking for more info but dont update the online stuff
Has anyone tried going to their local IRS office in person? I'm wondering if that would be faster than calling? This is so stressful!
In-person visits require appointments, and they're typically booked weeks in advance. Also, the representatives at local offices often don't have any more access to accelerate processing than phone representatives do. They're most helpful for complex issues or when you need to submit documents in person. For a return that's simply still processing, an in-person visit likely won't speed things up.
I'm so confused about all this… if I try calling from another phone will they still have my information? Do I need to give them my social security number again? What if they say they can't find my claim? I'm so stressed about making it worse somehow.
Don't worry - using a different phone number only affects how quickly you get through the queue. Once you're connected with a representative, they'll ask for your identifying information (SSN, name, DOB) just like normal. Your claim information will all be there in their system. The phone number is just to get past the initial connection hurdle.
i tried this morning with my roommates phone and got thru in 15 MINUTES!!! after trying my own phone for days!!! this should be pinned somewhere seriously
make sure u keep checking ur payment history in the next few days. sometimes they say it's fixed but then u need to follow up again. happened to my cousin
my tax guy said just go with what u know n if thers a problem theyll let u know eventually lol thats what i did
Update: I was finally able to verify my CTC payments! Used that Claimyr service to get through to an IRS agent (only took about 15 minutes) and confirmed I received exactly $1,800 like I thought. Filed my taxes yesterday and already got the acceptance notification from the IRS. Thanks everyone for your help!
Paloma Clark
just wanted to say ur not alone. same exact thing happening to me and my roommate. this system is trash!!
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Isaiah Cross
UPDATE: I finally got through to someone! I tried the TTY line like someone suggested here and was able to speak with an agent. They confirmed my backpay was approved but sitting in a "pending release" status that required supervisor override. The agent submitted the request and said I should see the payment within 5-7 business days. They also gave me a direct reference number to use if I need to follow up. Thank you all for the helpful suggestions!
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Heather Tyson
•Great news! Make sure to write down that reference number and the name of the agent if they provided it. If you don't see the payment in 7 business days (which sometimes happens), call the TTY line again and provide the reference number immediately. This will get you to the same department instead of starting over.
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Evelyn Kelly
•Excellent update! This is exactly how the process should work. The supervisor override is common for backpay claims over a certain dollar amount or that cross fiscal quarters. The reference number is the key - that means they've properly logged the action in the system.
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